The document discusses aligning information design with business processes. It provides an overview of business processes and defines information design as preparing information so people can use it efficiently and effectively. The document uses the example of eTOM telecom processes and how to organize information by process categories. Developing an information model based on business processes can provide quicker access to information and harmonization across information products.

1. Applying business process principles to
Information Design
Urmi Roy
STC 2009, Bangalore, India

2. Objectives
At the end of this session you will
• have an understanding of business processes
• learn to align the information to these business processes
• Information design
• Business processes
• eTOM business process to information design
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3. What this session does not claim
• It is not an exhaustive session on information design
• It is not an exhaustive session on eTOM
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4. What is information design
“Information design is the skill and practice of preparing
information so people can use it with efficiency and
effectiveness.”
Business context
Users
Content
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5. What is a business process
• Business process
• Process Composition
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6. Business Process
Sales Pre Sales Development Distribution Finance
Sell to customer
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7. eTOM processes
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8. Operations(OPS)processes
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9. OPS processes level 2
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10. OPS processes level 3
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11. Operations(OPS)processes
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12. Network operator processes
• Plan a resource
• Install a resource
• Commission a resource
• Test and activate a resource
• Monitor a resource
• Troubleshoot a resource
• Prevent resource failures
• Collect billing data
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13. Develop an Information Model
• Derive process categories/task categories from business
processes
• Use process model to design information model
• How
– Analyze existing content/ content inventory
– Identify relationships and patterns
– Identify information types
– Create subcategories
– Organize content
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14. Chronological order
• Plan
• Install
• Commission
• Integrate
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15. Alphabetical order
• Abbreviations
• Alarms
• Commands
• Compatibility
• Databases
• Files
• Hardware
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16. Frequency
• Troubleshooting
– Troubleshooting NE x
– Troubleshooting NE y
– Troubleshooting NE z
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17. Product structure
• Installing
– BSC
– BTS
• BTS 1
• BTS 2
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18. Information model
About this document set
Descriptions
Planning Monitoring
Installing Troubleshooting
Commissioning Preventing Failure
Testing Collecting Billing Data
Reference
Legal and safety requirements
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19. To end
• Quicker access to the information
• Harmonization between information products
• Process owners
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20. Thank you
Q&A
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