The document discusses improving project handover. It defines handover as a transition process rather than a single date, involving the transfer of ownership, management, responsibility, knowledge, and continuity to ensure benefit realization. Interviews found top priorities are involving end users from the start and viewing handover as incremental knowledge transfer throughout the project. Data shows infrastructure spending will significantly increase, emphasizing the importance of successful handovers for realizing benefits. The client's role is pivotal to a good transition; ensuring their needs and what is required of them post-handover is understood is key.