Tech companies have dominated the top market valuations in recent years, with Apple, Amazon, and Microsoft being the first to reach $1 trillion valuations. Tech now accounts for 7 of the top 10 market capitalizations worldwide. Traditional companies are recognizing the need to adopt more digital strategies to remain competitive. Many companies are establishing initiatives like digital factories and labs to drive innovation, but often struggle to achieve large-scale impacts. True innovation at scale requires treating software as a strategic asset and competitive advantage by integrating it throughout a company's operations, customers, and employees. This will allow companies to reinvent their industries from a customer-centric viewpoint.
R Systems’ Profile available on Microsoft Public Sector Global Outlook Direct...R Systems International
Microsoft Public Sector Global Outlook Directory 2015 : R Systems’ advertisement is available on Page 31 and our brief corporate profile is available on Page 101
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#31
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#102
Profitability of Accessibility WordPress Accessibility Day 2020Sumner M. Davenport
Can creating or remediating WordPress sites to include Accessibility increase clients and web designers profits?
Can you measure how much money businesses are losing out on because of a non-Accessible website?
Can profits be lost by designers who are not including Accessibility in their services?
The answer to all of the above is “Yes.”
R Systems’ Profile available on Microsoft Public Sector Global Outlook Direct...R Systems International
Microsoft Public Sector Global Outlook Directory 2015 : R Systems’ advertisement is available on Page 31 and our brief corporate profile is available on Page 101
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#31
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#102
Profitability of Accessibility WordPress Accessibility Day 2020Sumner M. Davenport
Can creating or remediating WordPress sites to include Accessibility increase clients and web designers profits?
Can you measure how much money businesses are losing out on because of a non-Accessible website?
Can profits be lost by designers who are not including Accessibility in their services?
The answer to all of the above is “Yes.”
RockYou's Raymond Chan gave an informative presentation about OpenSocial at the Girls in Tech Developer Summit November 19, 2008 in San Francisco. Raymond gave a short history of OpenSocial and a lot of detailed information on coding for OpenSocial.
Presentation delivered during the Introductory Course to Big Data in Agriculture. 29/11/2013, NCSR Demokritos, Athens, Greece.
The presentation is heavily based on the report titled “Big Data Now: 2012 Edition", by O’Reilly Media, Inc.
More info about the event: http://wiki.agroknow.gr/agroknow/index.php/Athens_Green_Hackathon_2013
Wellola offers a highly adaptable patient-facing communications platform. It connects to hospital and GP systems alike, giving patients access to their healthcare information – both clinical and administrative, offering huge cost savings on paper, post and no shows whilst supporting preventative and community based care
TATA Company
Introduction of TATA Company
TATA GROUP Companies
TATA Foot Print
MIssion Vision Values
History of TATA Company
Marketing Mix of TATA Group
Product Strategy
Pricing Strategy
Place and Distribution Strategy
Promotional and Advertising Strategies
Future Strategy of TATA Company
Tata Group Competitors
TATA Motors in Nepal
Major Challenges of TATA.
Tata Business Excellence Model
Why is Tata group successful ?
Conclusion
Selected References
Thank You
Artificial intelligence (AI) was once considered the future but has now become a part of daily life. Automation has made processes easier, more agile, and faster. These are important factors that have led many industries, including packaging, to gravitate towards implementing pioneering AI systems. CPP Insights talks with industry experts on the potential of AI within the sector.
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
The Evolution of B2B Commerce Powered by Engagement EcosystemsRosetta Marketing
In a joint presentation from Rosetta and National Instruments, explore real-life examples of how National Instruments (NI) is putting customers at the center of their digital transformation. Customers in all industries have high expectations from brands. To exceed the needs of their customers and internal sales force, National Instruments has made substantial investments in the digital platforms that enable them to deliver better experiences, such as seamless online ordering. In this presentation you will hear the steps NI is taking to enhance customer engagement and grow their business, such as using a data-driven approach to understand the customer journey, enhancing the path to purchase, content and design, and enabling great experiences through technological innovations.
UNLOCK YOUR DIGITAL VALUE POTENTIAL - BOOZ DIGITAL AMSTERDAM 2013Femke-Anna van Zanten
Most players see digital as incremental instead of transformative. Digital is not just an add-on, and as such, incremental steps will not be enough. Re-imagining in a broader context is key. Learn here how to Re-imagine your business, and create Digital Value: new insights, frameworks and case examples.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
Artefact - Building voice-based intelligent shopping listsBigDataExpo
For the French retailer Monoprix, we envisioned an interactive shopping list based on a voice interface. Using customer and retail data we designed a unique user experience.
We will show you how we communicate brand identity, increase sales, and improve the shopping experience through voice.
RockYou's Raymond Chan gave an informative presentation about OpenSocial at the Girls in Tech Developer Summit November 19, 2008 in San Francisco. Raymond gave a short history of OpenSocial and a lot of detailed information on coding for OpenSocial.
Presentation delivered during the Introductory Course to Big Data in Agriculture. 29/11/2013, NCSR Demokritos, Athens, Greece.
The presentation is heavily based on the report titled “Big Data Now: 2012 Edition", by O’Reilly Media, Inc.
More info about the event: http://wiki.agroknow.gr/agroknow/index.php/Athens_Green_Hackathon_2013
Wellola offers a highly adaptable patient-facing communications platform. It connects to hospital and GP systems alike, giving patients access to their healthcare information – both clinical and administrative, offering huge cost savings on paper, post and no shows whilst supporting preventative and community based care
TATA Company
Introduction of TATA Company
TATA GROUP Companies
TATA Foot Print
MIssion Vision Values
History of TATA Company
Marketing Mix of TATA Group
Product Strategy
Pricing Strategy
Place and Distribution Strategy
Promotional and Advertising Strategies
Future Strategy of TATA Company
Tata Group Competitors
TATA Motors in Nepal
Major Challenges of TATA.
Tata Business Excellence Model
Why is Tata group successful ?
Conclusion
Selected References
Thank You
Artificial intelligence (AI) was once considered the future but has now become a part of daily life. Automation has made processes easier, more agile, and faster. These are important factors that have led many industries, including packaging, to gravitate towards implementing pioneering AI systems. CPP Insights talks with industry experts on the potential of AI within the sector.
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
The Evolution of B2B Commerce Powered by Engagement EcosystemsRosetta Marketing
In a joint presentation from Rosetta and National Instruments, explore real-life examples of how National Instruments (NI) is putting customers at the center of their digital transformation. Customers in all industries have high expectations from brands. To exceed the needs of their customers and internal sales force, National Instruments has made substantial investments in the digital platforms that enable them to deliver better experiences, such as seamless online ordering. In this presentation you will hear the steps NI is taking to enhance customer engagement and grow their business, such as using a data-driven approach to understand the customer journey, enhancing the path to purchase, content and design, and enabling great experiences through technological innovations.
UNLOCK YOUR DIGITAL VALUE POTENTIAL - BOOZ DIGITAL AMSTERDAM 2013Femke-Anna van Zanten
Most players see digital as incremental instead of transformative. Digital is not just an add-on, and as such, incremental steps will not be enough. Re-imagining in a broader context is key. Learn here how to Re-imagine your business, and create Digital Value: new insights, frameworks and case examples.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
Artefact - Building voice-based intelligent shopping listsBigDataExpo
For the French retailer Monoprix, we envisioned an interactive shopping list based on a voice interface. Using customer and retail data we designed a unique user experience.
We will show you how we communicate brand identity, increase sales, and improve the shopping experience through voice.
Phase 1
CSE 171A
Authors:
Alena Fernandez
Ashwin Chidambaram
Brittany Cook
Christopher Chiang
Conrad Pereira
Shen Cheng
Sunny Chaubey
Vaughn Fisher
Professor:
Subhas DesaContents
About Theia 3
Theia’s Core Competencies 3
Problem Statement 3
Company Vision 4
Company Mission 4
Business Goals: 4
Annual Sales Revenue 4
Technology Strategy: 5
General Competitive Strategy 5
Objectives 5
Design Philosophy 5
Technical Areas of Interest 5
Technical Liability to Address 6
Proposed Technical Product 6
Related Technologies Functional Maps 7
Interest in ML technologies from 2004 to present utilizing Google Keyword Trends: Interest over time x percentage of interest 7
Product/Marketing Strategy: 8
Marketing Strategy 8
Plan of Action: 8
Target Demographic 8
Primary Target Market: B2C 8
Tech-Savvy & Lifestyle Consumers 8
Secondary Target Market: B2B 9
Industrial Applications Consumers 9
Product Planning 9
In House Development: 9
OEM: 9
Product Feature Offerings: 9
Product Packaging: 9
Sales/Advertising Channels 10
Developmental Goals: 10
Proposed Hardware 10
Proposed Software 11
Competitive Analysis: 12
Market Sizing: 14
Market Need Analysis 15
Product Benefits/Value 15
Proposed Product Features & Needs 15
Market (customer) Needs Analysis 15
About Theia
Theia is an intelligent technologies company that focuses on wearable tech oriented towards removing the distractions of daily living to live a safer, happier, and healthier life. Theia’s Core Competencies
· Marketing
· Strong Customer Service
· Rapid R&D
· Subtle & Simple Design
· Machine Learning & Dataset Analysis
· Market Awareness Problem Statement
As the needs of people and the use of technologies grow, people began to focus less on the world around them and move towards the world at their fingertips. This increase in lifestyle distractions sometimes leads to dangerous situations such as distracted driving and lowered spatial awareness in very active environments. We, at Theia, hope to develop an ergonomic product that enables users to be functional but less distracted in situations that have a higher risk of environmental dangers.
---------
Functional Maps Needed:
· Bluetooth audio (wearable)
· Smart Watch
· Augmented Reality
· Smart Glasses
For any diagram/picture need to add an explanation of what it is.
Need to add Apple related items for comparison.
Need financials for Theia
Company Vision
At Theia, our products are built with one simple phrase in mind. Simplicity is beauty. We see a future where the lines between reality and technology blur to deliver a more interconnected global platform on which people will be able to communicate and thrive. We aspire to bring the ability to see into this fantastical world with the aid of simple, and elegant wearable technology that you won’t even realize is there. Company Mission
Theia designs the most stylish, and easiest to use wearable technology that leads the present into a future blended with Augmented Reality. We aspire to be the example of ...
5 KEY RETAIL TRENDS TO WATCH IN 2018 : Retail Tech Trends report (Digital Retail & Marketing) by Colombus Consulting Shift.
Located in France and Switzerland, Colombus Consulting Shift proposes a unique offering, specialized in innovation, marketing and data, in order to support its clients in their transformation projects, from strategy to execution.
iProspect's Future Focus 2018: The New Machine RulesiProspect
It's time to Focus on the Future. Based on interviews with over 250 global advertisers, we address the biggest trends you need to master in order to be prepared for The New Machine Rules. Download your copy now: http://bit.ly/2AirbwR
DEFINING THE FUTURE READY ORGANISATION
Shopping is potentially the area of human behaviour that has been most widely changed by digital technology. Today’s shopper expects their experience to be invisibly shaped around them, at any time, at their fingertips. This report explores how.
2020 Marketer's Guide to Emerging Technologies with Analegy Innovation Rating...Actuan Global
Technology buzzwords are inescapable but what do they all mean? In this document, we tell you which technologies are most likely to impact your customer experience. We also provide a handy score you can use prioritize the technologies most important right now.
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
IBM Guide to Consumer Products Industry Technology TrendsTero Angeria
This guide provides a quick overview of what we believe manufacturers need to address within each of these
technological transformation areas and how IBM solutions can support that transformation.
IBM offers manufacturers the integrated solutions and services required to keep pace with today’s transformational business requirements. Based on the experiences and feedback from working with many leading consumer products clients around the globe, we have designed a portfolio of offerings that addresses the specific needs of consumer products companies from strategy and roadmap development to integrated software solution delivery all focused on using technology enablers to create new value across your enterprise.We help manufacturers deepen their relationships with their consumers, offer differentiated value to channel partners to generate competitive advantage, establish supply network improvements to increase efficiencies and achieve operational excellence—all for the express purpose of
supporting continued profitable growth.
2. 10 years ago?
*as of 31 May 2019.
Talent Company
Tech
company
Other
MicrosoftAmazonApple
Apple, Amazon and Microsoft are
the three first companies to reach a
trillion dollars valuation, all from the
Tech sector.
Years before
trillion
since IPO
38
Years before
trillion
since IPO
21
Years before
trillion
since IPO
33
7 out of the 10 biggest market
caps worldwide
are tech companies.
GAFAM have the 5 biggest
market caps, representing
around $4Tn cumulated.
Only 2 of the 10 biggest market caps worldwide
were tech companies (Microsoft and Google).
Nowadays, Tech companies capture most of the market value
Internet Penetration, 2018
While more than half of Humanity
(& rising) is online.
51% of the population represents 3.8B
people.
3. Tech companies took the advantage on traditional companies
After digital revolution comes the customer value era.
200s
Performance
grading of royal
family members
(China)
1800s
Daily performance of
employees (Scotland
manufactures)
1200s
First follow-up of
margins (Venice
merchants)
1930s
ROI & apparition of the
first dashboards
(France)
1990s
The Balanced Scorecard
evaluates financial & non-
financial performance
(US)
1910s
Taylorism introduces
the calculation of time
per movement (US
workers)
2015s
Digital revolution brings
out new customer-centric
players questioning
traditional KPIs
2018-2019
Amazon, the “customer
company”, is valued $1 trn
Customer approach
expands to take into
account all stakeholders
1970s
EBITDA is
introduced to
highlight cash flow
capacities (US)
2000s
Introduction of
ARPU
(Telecoms)
Productivity era
Stakeholder era
Finance era Customer era
4. “Brand”
is at the
core of their
business.
Through
storytelling,
community and
user-centricity
2.4M
followers on
Instagram
__
Channel slack with
top 100 customers
for co-construction
__
“70% of online
sales & traffic come
from peer-to
-peer referrals”
Emilie Weiss,
CEO & founder
Source: Recode Decode (Jan 2019), interview of Glossier CEO Emily Weiss
5. Digitally Native
A cosmetics tech company
Tech staff
40% of Glossier staff are tech profiles
Own tech solutions
Warby Parker’s proprietary algorithm to perfectly place
virtual frames on the user’s face
Data at the core of operations
Casper tracks user data at each touch-point and
constantly runs A/B testing to test new ideas and
solutions
Glossier competitive advantage :
• Shade Selector & Try it on : Tool that detect skin tone and
suggest products from a photo
• Point of Sale System (POS) : Online and offline data
synchronization
6. 2 days ,
Vertical integration economic
advantage
A single line of products
Something as simple as flowers
Control over the supply chain
Traditional market:
4 to 5 intermediaries taking
10% to 20% fees each
Producer Consumer
7 days
,
Producer Consumer
Source: Bergamotte’s podcast & interview
7. Becoming a software company works...
Nike, from shoe ware to software
In 2006, to expand their shoe
ecosystem and become part of their
customer’s journey, Nike entered the
digital gadget realm by introducing a
small sole-insertable chip.
In 2012, Nike created the Fuelband
that users wore on their wrists and
worked in parallel with Apple’s iPhone.
Today, having built an in-house
digital team, Nike has launched a
myriad of Nike+ mobile application
platforms that collects users’ real-
time data while integrating
themselves into users’ fitness lives.
Nike recognized that Apple hardware
was more sophisticated and the
adoption rates of mobile phones were
higher than fitness wearables, so 2014
was the end of the Fuelband. Leaving
the hardware to Apple and developing
its own software, Nike’s mobile app
platform, Nike+, came out as the
winner.
… but you won’t get a differentiated competitive
advantage by installing an ERP better.
8. No more product centric, think customer centric
Looking at the new economy with different “glasses”.
Traditional Economy
Industrial economy, centered on products
Revenue = Unit price x number of products
New Economy
Usage economy, centered on customers
Revenue = Revenue per customer x number of customers
Vs
From markets...
Marketing mix (4P)
Competition on one offer
Market share
From a chain...
Added value
Value chain
Assets owner
Number of suppliers
From core business...
5-year plan
Growth & margin
Business portfolio
…to customers’ needs
User experience (4C)
Competition on one particular need
Usage share / Share of wallet
...to an ecosystem of partners
Circular value
Closed loop of value
Network orchestrator
Length of network & diversity of connections
...to mission statement
30-year vision, 6-month action plan
Customer Lifetime Value
Experience platform
9. Every company will need
their own “Software
Factory”,
to scale innovation
11. Disclaimer : a important number of initiatives are hybrids (depending on the companies and their needs).
Share of CAC 40
having a specific initiative
Digital
Factory/Lab
Corporate
venture
Accelerator Incubator Startup
studio
0
10%
20%
30%
40%
50%
60%
70%
“Initiatives Matrix” are already well deployed in France
12. Infra: IT, CAPEX
Executive Committee
BU
1
BU
2
BU
3
…. BU
n
1990s to 2000’s promised land.
The mainframe and the laptop
Any standard corporation
Revenue: 1bn€
EBIT: 100m€
FTE: 10 000
Market
Distribution or consumer
13. 2000s to 2017 promised land.
A web site, communities, ecommerce and smartphone gadgets
Any standard corporation
Revenue: 1bn€
EBIT: 100m€
FTE: 10 000
High enthusiasm but limited
impact
1 Ten’s of FTE concerned.
2 Many initiatives everywhere
(POC, MVP).
3 Very little impact on business:
0,1% at best.
BU
1
BU
2
BU
3
BU
n
Infra: IT, Gestion, Moyen generaux,
Executive Committee
Digital Lab, Studio ...
CDO
….
Market
Distribution or consumer
14. The next optimal.
Innovation @scale and software Factories
BU
1
BU
2
BU
3
…. BU
n
BU n+1
xx xx
xx xx
Any standard corporation
Revenue: 1bn€ + 10%
EBIT: 100m€ + 5%
FTE: 10 000 digital fluent
Need for global impact
1 All of FTEs must acculturate
to digital.
2 Initiatives must be distributed
to all customers.
3 Software must be self-edited.
4 Shareholders must be engaged
and finance the transition.
Consumer
Distribution or Direct to consumer
Executive Committee together
SOFTWARE
Shareholders
15. Software is shifting
away from being
a department
to becoming
a competitive
advantage,
making it a lever
to drive growth
in your market
16. USE CASE
Sephora helps sales assistants make personalized
recommendations to clients based on purchase
history and preferences.
Sales assistants can access the global omnichannel
CRM anytime anywhere on their tablets. They can
consult the products already purchased by the
consumer (in store and on the internet).
An automatic recommandation service then
advises them on the proposal to make to the client.
The sales assistant is also responsible for helping the
consumer in their discovery of technical devices in
the store such as connected terminals where the
consumer can buy all products from the brand
catalog and have them delivered.
Sephora boosting CRM to offer
an omnichannel experience
18. What are the big challenges?
Give software access to
legacy systems (IT)
where the business runs
Make innovation for all
customers, all distributions,
all employees
Make sure the first items
leaving the tech factory
are competitive advantages
(for all customers, all
distributions, all employees)
Harmonize cultures through
common languages and rituals
(market, technique, logistics, R&D...)
Define
and promote data
through operational
and measured cases
Use digital to redefine
and become the industry
standard on your difference
1
2
3
4
5
6
19. A tale of two companies…
Company A
Is a leading French
department store,
part of an RB-scale
group
Company B
Is a French clearance
store chain
20. A company-centric viewpoint breeds in differentiation
Company A
Buying
Sorting
Advertising
...
Company B
Buying
Sorting
Advertising
Selling
...
If their businesses are identical, why would their IT
stacks differ?
21. 1. CURATION
2. HOSPITALITY
3. EVENTS
Focusing on a differentiated core through customer taxonomy
1. IN-STORE GAMIFICATION
2. LOYALTY
3. REAL-TIME
Company A Company B
Our clients are inspired by finding the
best products according to their current
needs, but also through exclusive
experiences.
Fun, smart shopping thanks to recurring
deliveries from top brands, at incredible
prices.
If they focus on their core value propositions, then their
IT stacks need to be custom-made
22. I buy products
in store or online
I watch videos
tutorials
I search for brands
and products
I plan on buying
stuff
I try new toysI select
products
I replenish on my
favorite products
I try
new ones
I share my experience
with others
Adapt to the new experience standards on each customer touchpoint
1
2
3
4
5 6
7
8
9
New ways to catch the attention
of potential customers
New ways to connect with
your customers
New ways to engage your customers
and create lasting relationships with them
After the purchaseDuring the purchaseBefore the purchase
23. Then find YOUR magic
Brooklyn-based Prose, which launched in January
2018, is a direct-to-consumer shampoo brand that
allows consumers to create personalized hair care
products by completing a brief quiz. It is designed
to give the company’s Artificial Intelligence an
understanding of each consumer’s unique hair
needs, from age, hair type, and hair length to
specifics such as physical activity level,
environmental factors, diet, sensitivities, and
fragrance preference.
A custom formula is then created based on these
answers, and packaged in a bottle decorated with a
label that has your name on it. While it uses
technology to formulate the product, Prose was
inspired by a very old concept: the apothecary. “All
beauty products used to be personalized,” said Prose
co-founder and CEO Arnaud Plas in a statement.
“We wanted to find a way to modernize this
process.”
Prose using machine learning for
customization
24. Key challenges
● Architectures
● Microservices
Refactorings
● Legacy Upgrades
● Corporate Design
systems
● Methodologies
and glossaries
Organization & Alignment only solution ? An API platform of course
(this slide forged @APIdays 2012)
25. Internal software vendor model
New software entity that will provide and contract its
platform of services to the legacy company.
Your
business
Your
business
software
editor
Warning !!
Strong governance
needed
27. Don’t use technologies (and apis)
to create new digital business.
Build your software to upgrade
YOUR business competitive edge
for all customers, all employees,
all brands, all channels…