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APA format include within the text
3-4 pages (referene and cover page not included)
refer to the website:
http://www.nist.gov/baldrige/publications/upload/2015_2016_C
ategory_and_Item_Commentary_HC.pdf
the Baldrige website, suggests that a commitment to quality
begins and ends with leadership. Discuss the steps that a leader
would need to take to implement a change in overall quality. As
a suggestion, some of the steps covered in the paper could
include initial identification of poor quality.
who should be involved in the improvement process
(management, customers, consultants, etc.)? how to get
employee buy-in, level of oversight required and by whom,
implementation, etc.

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