The document summarizes key activities and achievements across several human resources areas within an organization between 2012-2015, including:
1. Recruitment efforts resulted in 91 new hires with an 18/91 promotion rate and low 30-45 day hiring times.
2. An online employee morale survey engaged over 97% of employees annually with fully accurate results gathered in just 0.5 hours compared to previously 50 hours.
3. A compensation restructuring project implemented a revised salary structure based on job criticality and performance across 90% of employees to simplify the increment process.
James Sweeney is a Program Manager with over 29 years of experience in program management, operations, strategic planning, and project management for both military and commercial clients. He has managed programs and projects valued over $10 billion and led teams of over 300 staff. Currently he is the Operations and Program Manager for Council for Logistics Research, overseeing daily operations, strategic planning, IT management, communications, and financial processes for consulting and IT services valued at over $28 million annually.
Sasa Lazic is a senior management professional with over 6 years of experience in business turnaround and growth ventures across diverse industries. He has a strong background in leading high-performing teams in areas such as engineering, HR, production, logistics, operations management, sales and marketing, business development, and customer service. Sasa is a strategic leader with a proven record of revenue growth through innovative planning, effective management, and cost control. He has exceptional communication and analytical problem-solving skills.
Giriraj T. has over 26 years of experience in operations management, strategy planning, project management, quality assurance, and business process management across various industries. He is currently a Senior Director of Strategic Planning at vPrompt eservices Pvt Ltd where he helped establish key performance metrics and improved operational efficiencies. Prior to this, he held leadership roles such as Assistant Vice President at Innodata India Pvt Ltd and Senior Director of the BPO division at DST Worldwide Services Ltd where he improved revenue and profitability. Giriraj holds a B.Tech in Mechanical Engineering and certifications in 6 Sigma, HIPAA, and statistical process/quality control.
Suzanne Benet has over 15 years of experience in finance, accounting, and budgeting roles. She has a track record of streamlining processes, improving efficiency, and managing complex projects. Her experience includes positions as a senior accountant, controller, and senior accountant where she oversaw all accounting functions, prepared financial statements and audit work papers, analyzed financial data, and supervised staff.
High-level framework for Organizational Change Management - M&A/Internal Cons...Ghayas Mansoor
High-level framework / playbook for Organizational Change Management - M&A/Internal Consolidation. Template addresses scenario of scattered SME groups consolidation under single organizational unit or M&A with similar departments existing on both sides
Darhyl E. Martin is a Production Manager and Process Improvement Specialist with over 15 years of experience in operations management, continuous process improvement, staff training and development, and production supervision. He holds an Executive MBA and has extensive experience implementing Lean Six Sigma methodologies to improve productivity, quality, and efficiency. Currently he supervises over 100 production personnel at an international document processing company. Previously he held management roles overseeing training and development programs at several large food service and retail companies.
Wali Hamza is a senior auditor with over 5 years of experience in accounting and auditing. He is currently working at Nadeem and Umendra Chartered Accountants in Dubai, where his responsibilities include preparing audit plans, evaluating controls, discussing findings with managers, and making recommendations. Hamza has a degree in commerce and is pursuing his ACCA certification. He is proficient in audit software, financial reporting standards, and handling clients from diverse cultural backgrounds.
James Sweeney is a Program Manager with over 29 years of experience in program management, operations, strategic planning, and project management for both military and commercial clients. He has managed programs and projects valued over $10 billion and led teams of over 300 staff. Currently he is the Operations and Program Manager for Council for Logistics Research, overseeing daily operations, strategic planning, IT management, communications, and financial processes for consulting and IT services valued at over $28 million annually.
Sasa Lazic is a senior management professional with over 6 years of experience in business turnaround and growth ventures across diverse industries. He has a strong background in leading high-performing teams in areas such as engineering, HR, production, logistics, operations management, sales and marketing, business development, and customer service. Sasa is a strategic leader with a proven record of revenue growth through innovative planning, effective management, and cost control. He has exceptional communication and analytical problem-solving skills.
Giriraj T. has over 26 years of experience in operations management, strategy planning, project management, quality assurance, and business process management across various industries. He is currently a Senior Director of Strategic Planning at vPrompt eservices Pvt Ltd where he helped establish key performance metrics and improved operational efficiencies. Prior to this, he held leadership roles such as Assistant Vice President at Innodata India Pvt Ltd and Senior Director of the BPO division at DST Worldwide Services Ltd where he improved revenue and profitability. Giriraj holds a B.Tech in Mechanical Engineering and certifications in 6 Sigma, HIPAA, and statistical process/quality control.
Suzanne Benet has over 15 years of experience in finance, accounting, and budgeting roles. She has a track record of streamlining processes, improving efficiency, and managing complex projects. Her experience includes positions as a senior accountant, controller, and senior accountant where she oversaw all accounting functions, prepared financial statements and audit work papers, analyzed financial data, and supervised staff.
High-level framework for Organizational Change Management - M&A/Internal Cons...Ghayas Mansoor
High-level framework / playbook for Organizational Change Management - M&A/Internal Consolidation. Template addresses scenario of scattered SME groups consolidation under single organizational unit or M&A with similar departments existing on both sides
Darhyl E. Martin is a Production Manager and Process Improvement Specialist with over 15 years of experience in operations management, continuous process improvement, staff training and development, and production supervision. He holds an Executive MBA and has extensive experience implementing Lean Six Sigma methodologies to improve productivity, quality, and efficiency. Currently he supervises over 100 production personnel at an international document processing company. Previously he held management roles overseeing training and development programs at several large food service and retail companies.
Wali Hamza is a senior auditor with over 5 years of experience in accounting and auditing. He is currently working at Nadeem and Umendra Chartered Accountants in Dubai, where his responsibilities include preparing audit plans, evaluating controls, discussing findings with managers, and making recommendations. Hamza has a degree in commerce and is pursuing his ACCA certification. He is proficient in audit software, financial reporting standards, and handling clients from diverse cultural backgrounds.
The COO supports the CEO and focuses on optimizing day-to-day operations. The COO leads various internal departments and is responsible for leadership, strategy, policy management, operations management, functional management, process management, sales management, quality management, reporting management, relationship and communication management, people management, performance management, infrastructure, compliance management, finance, HR, customer service, and conflict management. The COO translates corporate strategy into policies and ensures achievement of strategic goals through effective systems and relationships.
The Chief Operation Officer job description involves:
1) Developing and updating a 5-year business plan to achieve organizational goals and deliverables set by the Board of Directors.
2) Mobilizing resources and coordinating cross-functional teams to implement and execute the business plan.
3) Overseeing all operational functions of the company including managing teams, developing policies and procedures, and ensuring effective communication.
The document discusses HR transformation at RKFL (Unit III & IV). It outlines challenges like rising labor costs, retention issues, and a lack of leadership. It proposes transforming the HR function to better support the business strategy through initiatives like talent management, improved recruitment and retention, total rewards programs, and service excellence. The transformation would create an HR operating model with specialized roles to standardize HR processes and excellence across sections.
This document outlines ranking criteria and performance indicators for evaluating delivery units of the Extension Office. It includes categories for evaluating physical performance based on programs, projects, activities and support to operations. It also includes categories for good governance, accountability reports, financial performance, and innovative accomplishments. Objectively verifiable indicators and targets are provided for each category. The document also provides a process for calculating numerical and adjectival ratings for individuals and delivery units.
Mark Mizikowski has over 40 years of experience in human resources management, industrial engineering, and operations leadership. He is currently a Human Resource Business Partner at Meadville Forging Company where he leads employee relations, recruitment, and safety programs. Previously he held human resources leadership roles at Erie Coke Corporation, Allied Urology Associates, Saint Vincent Health System, International Paper, The Electric Materials Company, and General Electric where he gained experience in compensation and benefits administration, labor relations, project management, and operational improvement.
Richard Enoch has over 21 years of experience in the United States Army and private sector facility maintenance. He currently works as a Maintenance Supervisor where he oversees facility maintenance operations and resources. Previously, he served in leadership roles developing training programs and managing personnel. Enoch has a background in project management, budgeting, and developing standard operating procedures. He is pursuing a BS in Business Administration with experience in contract management, procurement, and developing training curriculum.
Joyce Lu is a highly motivated financial leader with over 31 years of experience in developing and implementing financial processes and systems. She currently serves as the Principle Manager of A&G Shared Services at Southern California Edison, where she provides leadership, financial analysis, and budget management. Previously, she held various managerial roles in corporate accounting, regulatory finance, tax depreciation, and benefits accounting. She is skilled in areas such as financial reporting, budgeting, variance analysis, and ensuring compliance. Feedback from colleagues highlights her strong leadership, work ethic, and commitment to excellence.
The document provides information on various quality models and standards including Six Sigma, Total Quality Management (TQM), ISO 9001. It discusses the goals, methodology, and evolution of Six Sigma. It explains the key principles and structure of TQM and ISO 9001. It also provides a case study on how Toyota has implemented TQM based on principles of customer focus, continuous improvement, and total participation.
- Mark McKoy has over 15 years of experience in audit, operations, finance, and revenue management roles, including as Senior Director of Corporate Revenue Management and Customer Operations at SUEZ North America.
- He has a proven track record of improving processes, implementing strategic plans, and increasing efficiency, compliance, and revenues.
- McKoy has strong leadership skills and experience developing teams, budgets, and strategic plans to enhance business performance.
Sherry Andreu is an experienced operations manager specializing in organizational analysis, design, and process improvement. She has over 20 years of experience in call center operations, quality assurance, underwriting, and project management. Her background includes managing teams and designing programs to increase efficiency, reduce costs, improve quality and customer satisfaction. She holds certifications in quality management, Lean Six Sigma, and various software programs. Currently she is an underwriting team manager at Citizens Property Insurance Corporation where she has led initiatives to improve staff performance, reduce errors, and increase production.
PeopleWiz consultants carried out a rigorous diagnosis as well as external benchmarking study to build solutions relevant to the aspirations of the company. An implementation roadmap along with tools and templates were created. Crucial Communication events to socialize the road map and people management interventions were held. Leadership, management team and HR were coached on successfully implementing the interventions in letter and spirit.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Richard Simon has over 25 years of experience in accounts, finance, customer service, business development, sales, operations, training and administration. He has worked in various industries including insurance, automotive, pharmaceuticals, and currently works as a Senior Associate at Converygs Pvt Ltd. He has a strong background in accounting, financial reporting, budgeting, funds management, and systems implementation. He is also experienced in training, performance management, and leading teams.
Richard Simon has over 20 years of experience in accounts, finance, customer service, business development, sales, operations, administration, training and insurance. He has a background in accounting and is proficient in business processes and IT implementations. Currently he works as a Senior Associate at Converygs Pvt Ltd, where he is responsible for various operations, business development, training, administration and finance functions. Previously he has worked for Noida Customer Care Pvt. Ltd. (Aviva Insurance) as a Lead Coach/Trainer and in other roles focused on commercial operations, distribution, finance and administration. He has an educational background that includes several masters and bachelors degrees in fields such as management, business administration, commerce and insurance
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
A. Set out a sample of 5 production objectives within a key process area of CSF Ltd directly dependant on management and/or staff to achieve.
A.1. Question 1
a/ A key process area to be identified and the Learner to describe SMART objectives applicable to the selected process.
b/ Each objectives should be specific, measurable, attainable, realistic and timely (SMART)
Sudhakant Jha has over 9 years of experience in customer service, sales, and quality assurance roles in Malaysia. He currently works as a Senior Manager of Quality and Process Assurance at Aegis BPO, where he is responsible for client relationships, quality programs, and process improvements. Previously he held manager and assistant manager roles in quality assurance, operations, and command center leadership. He has a proven track record of establishing quality standards, auditing programs, and developing employees.
Sumana Sundaram is an experienced professional with over 10 years of experience in ITES and HR roles. She has expertise in areas such as payroll management, HR compliance, client interaction, and process documentation. She is seeking a customer-centric role that allows her to utilize her skills in people management, customer service, and process improvement. She has a history of successfully completing projects focused on process documentation, gap analysis, and cost savings at IBM and Accenture.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
The COO supports the CEO and focuses on optimizing day-to-day operations. The COO leads various internal departments and is responsible for leadership, strategy, policy management, operations management, functional management, process management, sales management, quality management, reporting management, relationship and communication management, people management, performance management, infrastructure, compliance management, finance, HR, customer service, and conflict management. The COO translates corporate strategy into policies and ensures achievement of strategic goals through effective systems and relationships.
The Chief Operation Officer job description involves:
1) Developing and updating a 5-year business plan to achieve organizational goals and deliverables set by the Board of Directors.
2) Mobilizing resources and coordinating cross-functional teams to implement and execute the business plan.
3) Overseeing all operational functions of the company including managing teams, developing policies and procedures, and ensuring effective communication.
The document discusses HR transformation at RKFL (Unit III & IV). It outlines challenges like rising labor costs, retention issues, and a lack of leadership. It proposes transforming the HR function to better support the business strategy through initiatives like talent management, improved recruitment and retention, total rewards programs, and service excellence. The transformation would create an HR operating model with specialized roles to standardize HR processes and excellence across sections.
This document outlines ranking criteria and performance indicators for evaluating delivery units of the Extension Office. It includes categories for evaluating physical performance based on programs, projects, activities and support to operations. It also includes categories for good governance, accountability reports, financial performance, and innovative accomplishments. Objectively verifiable indicators and targets are provided for each category. The document also provides a process for calculating numerical and adjectival ratings for individuals and delivery units.
Mark Mizikowski has over 40 years of experience in human resources management, industrial engineering, and operations leadership. He is currently a Human Resource Business Partner at Meadville Forging Company where he leads employee relations, recruitment, and safety programs. Previously he held human resources leadership roles at Erie Coke Corporation, Allied Urology Associates, Saint Vincent Health System, International Paper, The Electric Materials Company, and General Electric where he gained experience in compensation and benefits administration, labor relations, project management, and operational improvement.
Richard Enoch has over 21 years of experience in the United States Army and private sector facility maintenance. He currently works as a Maintenance Supervisor where he oversees facility maintenance operations and resources. Previously, he served in leadership roles developing training programs and managing personnel. Enoch has a background in project management, budgeting, and developing standard operating procedures. He is pursuing a BS in Business Administration with experience in contract management, procurement, and developing training curriculum.
Joyce Lu is a highly motivated financial leader with over 31 years of experience in developing and implementing financial processes and systems. She currently serves as the Principle Manager of A&G Shared Services at Southern California Edison, where she provides leadership, financial analysis, and budget management. Previously, she held various managerial roles in corporate accounting, regulatory finance, tax depreciation, and benefits accounting. She is skilled in areas such as financial reporting, budgeting, variance analysis, and ensuring compliance. Feedback from colleagues highlights her strong leadership, work ethic, and commitment to excellence.
The document provides information on various quality models and standards including Six Sigma, Total Quality Management (TQM), ISO 9001. It discusses the goals, methodology, and evolution of Six Sigma. It explains the key principles and structure of TQM and ISO 9001. It also provides a case study on how Toyota has implemented TQM based on principles of customer focus, continuous improvement, and total participation.
- Mark McKoy has over 15 years of experience in audit, operations, finance, and revenue management roles, including as Senior Director of Corporate Revenue Management and Customer Operations at SUEZ North America.
- He has a proven track record of improving processes, implementing strategic plans, and increasing efficiency, compliance, and revenues.
- McKoy has strong leadership skills and experience developing teams, budgets, and strategic plans to enhance business performance.
Sherry Andreu is an experienced operations manager specializing in organizational analysis, design, and process improvement. She has over 20 years of experience in call center operations, quality assurance, underwriting, and project management. Her background includes managing teams and designing programs to increase efficiency, reduce costs, improve quality and customer satisfaction. She holds certifications in quality management, Lean Six Sigma, and various software programs. Currently she is an underwriting team manager at Citizens Property Insurance Corporation where she has led initiatives to improve staff performance, reduce errors, and increase production.
PeopleWiz consultants carried out a rigorous diagnosis as well as external benchmarking study to build solutions relevant to the aspirations of the company. An implementation roadmap along with tools and templates were created. Crucial Communication events to socialize the road map and people management interventions were held. Leadership, management team and HR were coached on successfully implementing the interventions in letter and spirit.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Richard Simon has over 25 years of experience in accounts, finance, customer service, business development, sales, operations, training and administration. He has worked in various industries including insurance, automotive, pharmaceuticals, and currently works as a Senior Associate at Converygs Pvt Ltd. He has a strong background in accounting, financial reporting, budgeting, funds management, and systems implementation. He is also experienced in training, performance management, and leading teams.
Richard Simon has over 20 years of experience in accounts, finance, customer service, business development, sales, operations, administration, training and insurance. He has a background in accounting and is proficient in business processes and IT implementations. Currently he works as a Senior Associate at Converygs Pvt Ltd, where he is responsible for various operations, business development, training, administration and finance functions. Previously he has worked for Noida Customer Care Pvt. Ltd. (Aviva Insurance) as a Lead Coach/Trainer and in other roles focused on commercial operations, distribution, finance and administration. He has an educational background that includes several masters and bachelors degrees in fields such as management, business administration, commerce and insurance
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
A. Set out a sample of 5 production objectives within a key process area of CSF Ltd directly dependant on management and/or staff to achieve.
A.1. Question 1
a/ A key process area to be identified and the Learner to describe SMART objectives applicable to the selected process.
b/ Each objectives should be specific, measurable, attainable, realistic and timely (SMART)
Sudhakant Jha has over 9 years of experience in customer service, sales, and quality assurance roles in Malaysia. He currently works as a Senior Manager of Quality and Process Assurance at Aegis BPO, where he is responsible for client relationships, quality programs, and process improvements. Previously he held manager and assistant manager roles in quality assurance, operations, and command center leadership. He has a proven track record of establishing quality standards, auditing programs, and developing employees.
Sumana Sundaram is an experienced professional with over 10 years of experience in ITES and HR roles. She has expertise in areas such as payroll management, HR compliance, client interaction, and process documentation. She is seeking a customer-centric role that allows her to utilize her skills in people management, customer service, and process improvement. She has a history of successfully completing projects focused on process documentation, gap analysis, and cost savings at IBM and Accenture.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
This document is an HR professional's resume summarizing over 20 years of experience in HR and administration roles in the Middle East and India. The resume highlights the professional's experience managing HR functions such as recruitment, compensation, performance management, training, and employee relations for various companies in Saudi Arabia, the UAE, and India. It also lists the professional's qualifications including a master's degree in history and experience implementing HR systems like SAP. The resume is seeking an HR management or administration role for a growth-oriented organization.
Professional Profile Chuck Marks 032515Chuck Marks
Charles Marks has over 20 years of experience in operations management, engineering, and project management. He has successfully led multi-plant operations with over 225 employees, implemented new ERP, quality management, and shop floor systems, and achieved certifications like ISO9001 and AS9100. Marks reduced costs through plant consolidations and inventory optimization programs. He established goals and metrics to improve on-time delivery, quality, and productivity.
Rashmi Chougule has over 9 years of experience in human resources. She currently works as an Executive HR at Varroc Engineering Pvt Ltd. She has previously worked at Sanjeev Auto Part Mfg. Pvt. Ltd as Senior Officer HR and Aurangabad Electricals Ltd. as Senior Officer HR. Her key responsibilities include talent acquisition, performance management, employee engagement, learning and development, HR processes, audits, and IR functions. She holds an MBA in HRM and a BA in Psychology and is certified in ISO and EOHS audits.
Atif Ali Farooqi's CV summarizes his experience in HR, operations management, and accounting roles over 25+ years. He currently works as an Operations Manager for Initial Service Group in Jeddah, Saudi Arabia, where his responsibilities include workforce scheduling, quality control, client relations, and ensuring operational objectives are met. Prior to this, he held roles such as HR Team Leader and Accounts Assistant. He has a Bachelor's degree in Commerce from Karachi University and is proficient in various computer programs.
Zuhair Hassan Kushkush is seeking a senior management position in HR. He has over 25 years of experience in HR management and administration including payroll processing, recruiting, training, and benefits administration. He has held various roles such as HR officer and payroll accountant. He is skilled in areas like developing HR policies and procedures, onboarding new employees, managing payroll, and ensuring regulatory compliance.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Similar to Annexure I - Achievements in DENSO KIRLOSKAR (20)
1. Key Activity Assignment Achievements
- full inhouse control over search, screening and interviewing
- Evaluation Metrics:
-Recruitments (freshers, officers, engineers, AM): 91 ;
-Quality of Hire: 18/91 promoted ; 75% above avg. ratings
-Turnover ratio (Jan 2012-Jan.2015): 73 / 91 ;
-Cost per Hire: 97 % reduction ; INR 7.79 lacs savings from
Consultant Fee excl. advertisement and misc.
-Time to Fill: 30~45 days end-to-end ; 100% target achieved
- acclaim to promotion
- Improvement in both functional and behavioural assessment
with more quantitative scoring to support judgement
2.
Employee
Relations
Morale Survey
Requirement
Capture True Voice of the team
members
Challenge
- Accurate and Reliable data
capture through survey
- Innovative approach
- First time online survey in DENSO Asia Region;
method adopted by several DN companies thereafter.
- Company-wide appreciation --> acclaim to Promotion
- Y-o-Y (4 yrs) above 97% participation; 100% accurate results;
man-hours reduction from 50 hrs to 0.5 hrs in administrative
tasks and result consolidation.
- Cost reduction by 65% ; paper consumption: 0
- Excess time for analysis and countermeasures planning.
Requirement
- Review and Revise
existing policies
- create new HR policies
Challenge
Company-wide Awareness and
Adherence
Strategy (System Improvement)
- Identify policies requiring revision ;
- Benchmark and align to own company needs ;
- Effective communication and easy accessibility in future.
Implementation
- Set-up steering committee with advisory board (incl. Top Mgmt.) ;
- Prioritize revisions in order Statutory > Administrative > General ;
- Discussion seeking consensus on critical clauses of policies ;
- Supplementing HR Policies with Procedures to achieve policy
objectives.
- Revisions & New policies : 90% completed ;
- Strong communication of rules and Improved visualization
along with periodic awareness sessions ;
- Internal and Corporate Audit result: '100% complainant'.
- This activity is complete as per Planning and Implementation.
Evaluation scheduled in July 2015.
- Expected Outcome:
i) 100% compliant with Audit clauses ;
ii) Stronghold over Information Security ;
iii) DENSO Kirloskar to be a role model for information
security.
Requirement
Set and implement policies and
procedures s per DENSO
GROUP SECURITY GUIDELINES
Challenge
-129 items evaluation under
Risk Management
- Develop preventive
measures to prevent
information leakage.
Strategy (System Development)
Utilize HR Network (local & intl. ) to benchmark best practices for creating a
sustainable Confidentiality Management System.
Implementation
-Policies and Procedure formulation incl.
- Organization formation ;
- Formation of Internal Audit committee & Audit Checkpoints ;
- Designing Awareness Programme ;
- Setting up Non-Disclosure Agreements ;
- Setting up restricted access zones across the factory ;
- Incorporation of applicable Laws as provision to protect data
e.g. IT Act 2000 (Sec. 65~74); Contract Act ; IPC (Sec. 403~405) ;
Competition Law & Intellectual Property Act.
Strategy (HR Quality Improvement)
- Seek professional consultation to identify market condition and
DENSO's customer's positioning ;
- Based on company's Labour Cost budget as per Annual Plan and
estimated increment for successive FY, create a sustainable salary
structure by developing Conceptual Framework & Salary structure for next two
FY.
Implementation
- Model change with revised thinking way - salary as per criticality of
job and performance ratings
- organized re-structuring with 90% uniform distribution
(10% adjustment next FY)
Strategy (HR System Improvement & Cost Effectiveness)
Deploy a suitable questionnaire on an automated survey system that:
- collect accurate data, remove biasness, reduce administrative tasks, facilitates
gap analysis and increases countermeasures planning time
Implementation
- Project planning and Infrastructure requirements
- Introduced dual language (e.g. & local) questionnaire
- Awareness programme & strong communication from mgmt. ;
- Scheduled participation based on PRD plan and 'time per person' ;
- Quantitatively analyzed results to identify levels of satisfaction
- Top Mgmt's appreciation for restructuring salary structure ;
- Every employees salary is currently pre-defined ;
- Simplified process of increment for following FY.
Requirement
Identify & create training
roadmap for employees skill-up
and career progress
Challenge
- Mapping approx 50
trainings across grades and
job-area
- Develop certified trainers
Strategy (System Improvement)
- Analyze fitment of 'required skills - to - performance' in long-term ;
- Penetrate core company values that upholds the company culture ;
- Identify candidates and prioritize their Human Development then
train them under 'train the trainer programme' for future trainings ;
- Design Methods for evaluating Training Effectiveness.
Implementation
- created HRD Roadmap with mandatory & optional trainings grade-
wise based on functional requirements through benchmarking and
consensus of HoDs ;
- created 06 training modules incl. Induction Module for temporaries -
'Monozukuri Way' (i.e. DENSO's core values) ;
- Introduced monthly Training schedule and Training Database for 350
employees ;
- Introduced procedure for trainer evaluation criteria and certification
- 80% of permanent employees underwent mandatory
trainings as per Identified Training Needs 2012~2015 ;
- 85% of temporary workers underwent Induction Training ;
- Training database successfully contributed to subordinates
promotion and Top management's appreciation ;
- Y-o-Y identification of skill level of members now can be
easily identified through the individual records ;
- 90% of trainings have in-house certified trainers .
4.
Training
&
Development
5.0
Policy
Management
6.0
Confidentiality
Management
Methodology
1.
Recruitment
3.
Compensation
Structure
Salary Revision
& Increment
Strategy 1 (HR System Improvement & Cost Effectiveness)
build a sustainable recruitment system that allows control, competent and skilled
hiring, along with a mid-term(1~3 yrs) plan towards cost reduction.
Implementation
- Jul. 2012 migration to Internet based Online Job services
- Dedicated Recruitment Personnel hired ; standardized internal
requisition process.
Strategy 2 (Quality Improvement)
build tools for Quantitative and Qualitative assessment during tests and
interviews
Implementation
- Introduced Psychometric Assessment (Thomas Assessments)
- Introduced function based Interview Assessment parameters sheet
Requirement
Strengthen Recruitment
Challenge
Hire skilled & committed
intakes with reduced lead time
as per labour plan.
Requirement
Company-wide compensation
restructuring (2012 ~ 2014)
Challenge
- unstructured salaries with
overlapping instances
- set logical salary levels
with uniform distribution
across grades