Ankit Batra is seeking a challenging position that aligns with his IT knowledge and skills. He has a B.Tech in Information Technology and over 3 years of professional experience providing technical support. His experience includes supporting GDS applications, troubleshooting platforms, configuring Outlook and managing desktops/laptops. He is proficient in client interaction, network administration, and resolving operating system and connectivity issues.

1. CURRICULUM VITAE
Name : Ankit Batra
Contact No: 91+9729795225
E-Mail: ankitbatra102@gmail.com
CAREER OBJECTIVE
Looking for a challenging position that aligns with my knowledge and skills in Computers where I can
make theorganization grow along with my growth.
EDUCATION DETAILS
1 B.Tech. (Information Technology) from Guru Gobind Singh Indraprastha University Delhi.
Securing 67.46% in 2010-13.
2 Diploma (Computer Science) from Haryana State Board of Technical Education Securing 67.89%
in 2007-10.
3 10th from Central Board of Secondary Education, Securing 68% in 2006-07.
PROFESSIONAL WORK EXPERINCE 03 YEAR 02 MONTHS
 MICROLAND PVT. LMTD. (8th June 2015 – Till Date)
 Client Site-: INTERGLOBE TECHNOLOGIES PVT. LMTD
 ADS SPIRITS PVT. LMTD. (1st July 2014 –14thMay2015).
 QA INFOTECH PVT. LMTD. (6th June 2013 – 28th June 2014).
PROFILE SUMMARY
 Providing Technical Support on GDS applications like Amadeus, Sabre, World Span, Navision
Eureka etc.
 Troubleshootingand resolution of Platform related issues.
 Configuring Microsoft Outlook through Exchange and take backup of mails.
 Expertise in system and network administration, installation and configuration of IT networks,
maintenance, troubleshooting and network user management with expertise in installation, up
gradation, configuration, and support of LAN, hardware, routers, peripherals and other network
devices.
 Proficient in client interaction and reporting.
 Troubleshoot operating system, network connectivity, and end-user problems. Provide technical
support and user training.Manages external technology projects.
 Has Ability tolearn quickly and adaptabletonew environment.
 Providing Technical Support for CCTV Camera
 Maintainingdesktop and laptops inventory and performingPC compliance activities as per SLA
instructions.
 Troubleshootingissue regarding all types of printers,scanners,LAN connectivity,Anti –Virus
and Internet issue.
 Analyzed and troubleshoot computer support problems as well as applies knowledge of
software,hardwareproducts and services toresolve problems of users.
 Proficient knowledge of Exchange MS Outlook (PST, OST, Configuring Mail ID in outlook, Lotus
note, android phones).
 Have been appreciated by client for doing effective and efficient work.

2. INTERGLOBETECHNOLOGIES PVT. LMTD 8th June 2015–Till Now
Engineer End User Support
 Resolving queries and providing technical support regardingthe information system,softwareand
extended onsitesupport including application issues, hardwareproblems,operatingsystem issues,
networkconnectivity over and phone system,etc.
 Providing Technical Support on GDS applications like Amadeus, Sabre, World Span, Navision
Eureka etc.
ADS SPIRITS PRIVATE LIMITED 1st July2014 - 14th May 2015
Executive –IT
 Providing technical support for CCTV Cameras like Dome CCTV, Bullet CCTV, Network/IP CCTV
Cameras.
 Proficient knowledge of Exchange MS Outlook (PST, OST, Configuring Mail ID in outlook, Lotus
note, android phones).
QA INFOTECH PRIVATE LIMITED 6TH June 2013 - 28th June 2014
Engineer Data Digitization.
PROJECTS UNDERTAKEN
PROJECT: Gale Virtual Reference Library (GVRL)
Client: Cengage Learning
 Provide HardwareSupport, Interact with Vendors like Dell, HP, Lenovo.
 Works on XMls and script installations.
HOBBIES
 Hanging out with my friends
 Net Surfing
 Reading Newspaper
PERSONAL DETAILS
Name : Ankit Batra
Date of Birth : August 7, 1991
Email : ankitbatra102@gmail.com
Mobile No. : +91-9729795225
DECLARATION
I hereby declare that all the aboveinformation is trueto the best of my knowledge.
Date: (ANKIT BATRA)