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Food delivery
Riders
Case Study Presented by:
Team code-
ANGIG09
Date Presented:
January 14,2023
Introduction
Food delivery services are companies that use a platform to connect people
who need food delivered with independent contractors who provide the
delivery services. The delivery drivers, who are often referred to as gig
workers use their own vehicles to transport the food and are paid a fee for
each delivery they make.
Facts and Figures
·The global
online food
delivery market
size reached a
value of almost
$ 1
30.8 billion
·Expected
growth at a
CAGR of 13.2%
·Around 7
million people
employed
under food
delivery drivers
Case Analysis
Positive impact
Improved standard of living:
Food delivery services can provide a source of
income for people who may be facing
unemployment or underemployment, allowing
them to support themselves and their families.
Flexibility of work:
As there is no time limit one can choose to work
at their preferred timing.
Growth in economy:
The market for online food delivery is predicted to
increase at 30.55% compare annual growth rate for
over next four years.
Job creation:
Food delivery services
delivery drivers to earn
support local economies.
create
money,
opportunities for
which can help
Low wages:
The companies charge 15-20% Commission from
restaurants and also charge some amount from
Customers.
Healthcare benefits :
Only some of the companies provide health
insurance to the driver's, No safety kits are
offered to them.
Problem Identification
Lack of training :
Due to large no. of older placed by the Customers
& as no to people training is given to the food
delivery drivers some of the times the orders are
misplaced or delivered wrongly.
Fake bookings:
Most of the time a scammer with fake id orders
the food and having it delivers to the address of
unsuspecting victim.
Misbehavior of Customers :
Most of the time when the delivery riders
are late with the orders we often tend to
misbehave with them but in this situation
we should understand their condition.
Incomplete address :
Most of the time the customers provide
incomplete address on the software due to
which the food delivery drivers face a lot of
trouble in a finding the location of delivery
Unnecessary demands:
Some of the customer's demand for
unnecessary items like alcohol, cigarette & to
the food delivery drivers so just for the sake of
completing these delivery. These gig workers
have to fulfill such demands.
Financial issues:
When a food delivery driver it is requirement of
a loan. The banks deny these workers to give
loan no pay slip is offered to them.
Awareness of policies :
Most of the food delivery driver are not aware
about the food delivery policies & the facilities
that own company provide to them.
What motivates you to be in this field even after
facing such difficulties?
For some of the workers family is only the
motivating factor for working in this industry, while
for some employees there is no such motivational
factor but just because of their educational
qualification they saw this as best paying job
FINDINGS
Why did youopt to workasfood delivery drivers?
Are you awareof the welfares schemes provided by the companies you
workfor?
If you were planning to
take a loan then what
were the problems you
faced?
So unanimous answer
was that since they
don’t get any salary slip
to provide as a proof
taking personal loans
was not possible
What are the changes in
policies that you expect from
your companies?
So we got a unanimous
suggestions that first of all
the companies should
improve the software
regarding the false bookings
and incomplete addresses
provided by the customers
Do you get fined if you are
late?
So in unity we got a single
reply that it totally
depends on the customers
like if a delivery driver is
late and customer
declines the order then the
delivery boy has to face
the consequences they
have to pay for that
particular order
Recommendations
Professional training should be given
Provide life insurance and bike
insurance
Provide health and safety kits
Change in labor laws
Incentive scheme
Paid break during the shift timings
Reference
Asnakew, Z., & Kerebih Asrese, M. A. (20 20 ). Community risk perception and compliance with
preventive measures
Amin, A. MD, Arefin, S. MD, Alam, R.MD, Ahammad, T., Hoque R. MD. (2021) Using Food Delivery
Applications during COVID-19 Pandemic: An Extended Model of Planned Behavior. Available at:
https://www.tandfonline.com/doi/pdf/10.1080/10454446.2021.1906817?needAccess=true
Bokim, Lee. (2019) Working Conditions and Health Status of Delivery Workers.
Available at: https://www.koreascience.or.kr/article/JAKO201925454183617.page
Byum J.H., Jeong, B.Y., Park, M.H. (2017) Characteristics of Motorcycle Crashes of Food Delivery
Workers.
Available at: https://www.koreascience.or.kr/article/JAKO201718054544808.page
Cattaruzza, M. S., Zagà, V., Gallus, S., D’Argenio, P., & Gorini, G. (20 20 ). Tobacco smoking and
COVID-19
pandemic: old and new issues. A summary of the evidence from the scientific literature. Acta
Bio Medica: Atenei
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Angig09-Food delivery riders..pptx

  • 1. Food delivery Riders Case Study Presented by: Team code- ANGIG09 Date Presented: January 14,2023
  • 2. Introduction Food delivery services are companies that use a platform to connect people who need food delivered with independent contractors who provide the delivery services. The delivery drivers, who are often referred to as gig workers use their own vehicles to transport the food and are paid a fee for each delivery they make.
  • 3. Facts and Figures ·The global online food delivery market size reached a value of almost $ 1 30.8 billion ·Expected growth at a CAGR of 13.2% ·Around 7 million people employed under food delivery drivers
  • 4.
  • 5. Case Analysis Positive impact Improved standard of living: Food delivery services can provide a source of income for people who may be facing unemployment or underemployment, allowing them to support themselves and their families. Flexibility of work: As there is no time limit one can choose to work at their preferred timing.
  • 6. Growth in economy: The market for online food delivery is predicted to increase at 30.55% compare annual growth rate for over next four years. Job creation: Food delivery services delivery drivers to earn support local economies. create money, opportunities for which can help
  • 7. Low wages: The companies charge 15-20% Commission from restaurants and also charge some amount from Customers. Healthcare benefits : Only some of the companies provide health insurance to the driver's, No safety kits are offered to them. Problem Identification
  • 8. Lack of training : Due to large no. of older placed by the Customers & as no to people training is given to the food delivery drivers some of the times the orders are misplaced or delivered wrongly. Fake bookings: Most of the time a scammer with fake id orders the food and having it delivers to the address of unsuspecting victim.
  • 9. Misbehavior of Customers : Most of the time when the delivery riders are late with the orders we often tend to misbehave with them but in this situation we should understand their condition. Incomplete address : Most of the time the customers provide incomplete address on the software due to which the food delivery drivers face a lot of trouble in a finding the location of delivery
  • 10. Unnecessary demands: Some of the customer's demand for unnecessary items like alcohol, cigarette & to the food delivery drivers so just for the sake of completing these delivery. These gig workers have to fulfill such demands. Financial issues: When a food delivery driver it is requirement of a loan. The banks deny these workers to give loan no pay slip is offered to them. Awareness of policies : Most of the food delivery driver are not aware about the food delivery policies & the facilities that own company provide to them.
  • 11. What motivates you to be in this field even after facing such difficulties? For some of the workers family is only the motivating factor for working in this industry, while for some employees there is no such motivational factor but just because of their educational qualification they saw this as best paying job FINDINGS
  • 12. Why did youopt to workasfood delivery drivers?
  • 13. Are you awareof the welfares schemes provided by the companies you workfor?
  • 14. If you were planning to take a loan then what were the problems you faced? So unanimous answer was that since they don’t get any salary slip to provide as a proof taking personal loans was not possible What are the changes in policies that you expect from your companies? So we got a unanimous suggestions that first of all the companies should improve the software regarding the false bookings and incomplete addresses provided by the customers Do you get fined if you are late? So in unity we got a single reply that it totally depends on the customers like if a delivery driver is late and customer declines the order then the delivery boy has to face the consequences they have to pay for that particular order
  • 15. Recommendations Professional training should be given Provide life insurance and bike insurance Provide health and safety kits Change in labor laws
  • 16. Incentive scheme Paid break during the shift timings
  • 17. Reference Asnakew, Z., & Kerebih Asrese, M. A. (20 20 ). Community risk perception and compliance with preventive measures Amin, A. MD, Arefin, S. MD, Alam, R.MD, Ahammad, T., Hoque R. MD. (2021) Using Food Delivery Applications during COVID-19 Pandemic: An Extended Model of Planned Behavior. Available at: https://www.tandfonline.com/doi/pdf/10.1080/10454446.2021.1906817?needAccess=true Bokim, Lee. (2019) Working Conditions and Health Status of Delivery Workers. Available at: https://www.koreascience.or.kr/article/JAKO201925454183617.page Byum J.H., Jeong, B.Y., Park, M.H. (2017) Characteristics of Motorcycle Crashes of Food Delivery Workers. Available at: https://www.koreascience.or.kr/article/JAKO201718054544808.page Cattaruzza, M. S., Zagà, V., Gallus, S., D’Argenio, P., & Gorini, G. (20 20 ). Tobacco smoking and COVID-19 pandemic: old and new issues. A summary of the evidence from the scientific literature. Acta Bio Medica: Atenei
  • 18. Thank you for listening