Food delivery services connect customers who need food delivered with independent contractor drivers who make deliveries. The global online food delivery market was worth $130.8 billion in 2022 and is expected to grow by 13.2% annually. Around 7 million people are employed as food delivery drivers worldwide. While food delivery provides income flexibility and supports local economies, drivers face challenges like low pay, lack of benefits, and financial issues preventing loans. Companies could improve by providing training, insurance, healthcare, changing labor laws, and addressing issues like false bookings and incomplete customer addresses.

1. Food delivery
Riders
Case Study Presented by:
Team code-
ANGIG09
Date Presented:
January 14,2023

2. Introduction
Food delivery services are companies that use a platform to connect people
who need food delivered with independent contractors who provide the
delivery services. The delivery drivers, who are often referred to as gig
workers use their own vehicles to transport the food and are paid a fee for
each delivery they make.

3. Facts and Figures
·The global online
food delivery
market size
reached a value of
almost $ 130.8
billion
·Expected
growth at a
CAGR of 13.2%
·Around 7
million people
employed
under food
delivery drivers

5. Case Analysis
Positive impact
Improved standard of living:
Food delivery services can provide a source of income
for people who may be facing unemployment or
underemployment, allowing them to support
themselves and their families.
Flexibility of work:
As there is no time limit one can choose to work at
their preferred timing.

6. Growth in economy:
The market for online food delivery is predicted to increase at
30.55% compare annual growth rate for over next four years.
Job creation:
Food delivery services create opportunities for delivery drivers
to earn money, which can help support local economies.

7. Problems Identified
Paid low wages
Not compensated for mileage, vehicle
maintenance, or other expenses
Lack of healthcare benefits
Uncertainty of retirement plan
Mishandling of orders due to lack of
training
Issue of false bookings and order
cancellations

8. Misbehavior of customers
Incomplete address provided by the
customers
Customers making unnecessary demands
Lack of awareness about aware of the
policies
Denial from banks for loans

9. What motivates you to be in this field even after
facing such difficulties?
For some of the workers family is only the
motivating factor for working in this industry, while
for some employees there is no such motivational
factor but just because of their educational
qualification they saw this as best paying job
FINDINGS

10. Why did you opt to work as a food
delivery driver?
So we got a mixed opinion where
some were ready to support their
family by doing it while some choose
it as a secondary source of income
and others had no option due to
educational background
Do you get fined if you are late?
So in unity we got a single reply
that it totally depends on the
customers like if a delivery driver is
late and customer declines the
order then the delivery boy has to
face the consequences they have
to pay for that particular order

11. Are you aware of the
welfare schemes
provided by the
company you work for?
Most of the employees
had no idea about the
welfare schemes while
some were aware of it
If you were planning to
take a loan then what
were the problems you
faced?
So unanimous answer
was that since they
don’t get any salary slip
to provide as a proof
taking personal loans
was not possible
What are the changes in
policies that you expect from
your companies?
So we got a unanimous
suggestions that first of all
the companies should
improve the software
regarding the false bookings
and incomplete addresses
provided by the customers

12. Recommendations
Professional training should be given
Provide life insurance and bike
insurance
Provide health and safety kits
Change in labor laws

13. Payment for passive shifts should be
provided
Break during the shift timings

14. Reference
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https://www.tandfonline.com/doi/pdf/10.1080/10454446.2021.1906817?needAccess=true
Bokim, Lee. (2019) Working Conditions and Health Status of Delivery Workers.
Available at: https://www.koreascience.or.kr/article/JAKO201925454183617.page
Byum J.H., Jeong, B.Y., Park, M.H. (2017) Characteristics of Motorcycle Crashes of Food Delivery
Workers.
Available at: https://www.koreascience.or.kr/article/JAKO201718054544808.page
Cattaruzza, M. S., Zagà, V., Gallus, S., D’Argenio, P., & Gorini, G. (20 20 ). Tobacco smoking and
COVID-19
pandemic: old and new issues. A summary of the evidence from the scientific literature. Acta
Bio Medica: Atenei

15. Thank you for listening