Andrew Robinson is an experienced Operations Team Manager with over 15 years of experience in transport logistics and customer service. He has a proven track record of managing teams, improving productivity, and ensuring effective communication. His most recent role was as Operations Team Manager at City Link Ltd, where he was responsible for managing a team that oversaw the collection and delivery of over 30,000 parcels per day.

1. Andrew Robinson
54 Kingsley Road
Plymouth
Devon
PL4 6QP
Mobile: 07875 231654
Email: andrew.a.robinson79@gmail.com
Experienced Operations Team Manager with a passion to succeed and exceed all expectations. Dedicated,
professional, dependable. Responds well to change, a good team performer with effective communication and
good I.T. skills.
Skills
Transport Operations Logistics
Customer Care Warehousing
Work Experience
City Link Ltd. June 2014 – Present
Plymouth
City Link is a UK Next Day courier service, delivering 60+ million parcels each year through a fleet of 1700
vehicles.
Operations Team Manager
Responsible for overall collection and delivery operation through a fleet of between 30 and 65 drivers.
Managing a team of 5 operational controllers, 7 to 12 warehouse operatives and the Operations
Supervisor. Managing sub contractor payment process and end of day reporting to the Depot
Manager.
• Restructured support colleagues, increasing productivity and provided responsibility.
• Introduced warehouse operative league tables, monitoring productivity and effectiveness.
• Instilled communication with the fleet to ensure all collections were met in a timely manner.
• Liaised with customers to ensure communication remained constant.
• Developed existing relationships with all internal and external customers.
City Link Ltd. Mar 2005 – June 2014
Plymouth, Devon.
Operations Supervisor
Supervising the delivery and collection operations, overseeing the sortation of collected freight and
ensured the timely departure of outbound hub vehicles.
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2. • Supervising daily collection and transit of parcels throughout the network.
• Liaising with customer, contractors and colleagues to ensure a seamless process.
• Ensuring the time sensitive trunk network is adhered to.
City Link Ltd. Aug 2002 – Mar 2005
Plymouth, Devon.
Operations Controller
Responsible for daily control of the delivery and collection service.
• Control of the daily collection and transit of parcels throughout the network.
• Liaising with customers, contractors and colleagues to ensure a seamless process.
• Collection allocation.
• Performance monitoring of all drivers.
Qualifications and Training
GCSE
English Language, English Literature, Maths, Spanish and French.
A-Level
French and General Studies.
Interests
Hiking, Guitar, Cooking and Reading.
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