This document summarizes a study that investigated the performance management practices of manufacturing firms in Southern Nigeria. The study found that:
1) Current performance management practices in Nigerian manufacturing firms do yield effective results, though they do not fully conform to best practices.
2) Performance management practices in these firms were compared to global best practices and found to be lacking in some areas like emphasis on service delivery over price.
3) Based on these findings, the researchers recommend that manufacturing firms continue applying performance management strategies to boost productivity, and that they provide more training to conform practices to global standards.
The study presents a conceptual framework showing the moderating role of technological turbulence on the relationship between total quality management and firms performance. Literature was reviewed before arriving at the proposed conceptual framework. From the model, it is proposed that the relationship between total quality management and organizational performance will be stronger when technological turbulence is supportive and taken in to consideration by Nigerian banking industry. Organizations that leverages on opportunities that evolves around its external environment in terms of change in technology has an edge in attaining competitive edge and improving performance of their organizations more efficiently and effectively than competitors do.
An appraisal on small firms corporate cultureprjpublications
This document discusses the relationship between corporate culture, innovation, and reward systems in small firms. It argues that developing a corporate culture that supports innovation must be accompanied by an appropriate reward system. A study of small firms in Chennai found a statistically significant relationship between corporate cultures that support innovation and reward system features. Most innovative companies have reward systems that encourage and reinforce innovative behaviors that are part of the corporate culture. Statistically significant relationships were also found among innovation rewards, corporate culture, and different features of variable pay systems.
This document summarizes a study on the relationship between corporate innovation and organizational performance in the telecommunications industry in Somalia. The study used a cross-sectional survey of 180 employees from telecom companies in three cities. It found that technological innovation, administrative innovation, and strategic innovation all had a statistically significant positive effect on organizational performance. Therefore, telecom companies need to focus on these factors to maintain their performance in the future.
Enterprise resource planning (erp) system in higherprjpublications
This document provides a literature review on enterprise resource planning (ERP) systems in higher education. It discusses key topics such as the benefits of ERP systems, factors that contribute to ERP implementation success or failure, and the need to minimize customization of ERP systems. The review finds that specific groups within an organization and third-party vendors/consultants play an important role in ERP implementation success. Checklists are also important to develop before and after procuring an ERP system to ensure requirements are met.
: This study aims to examine the effect of work discipline and compensation on employee
performance, as well as organizational commitment. Respondents in this study were 125 drivers working at PT.
Gojek Indonesia in the Special Region of Yogyakarta (DIY) in 2018.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Operational Excellence and Change Management in Malaysia Contextoon fok yew
This document summarizes a research article about operational excellence and change management in Malaysian companies. The researchers developed a conceptual framework that managing organizational change can positively influence operational excellence, but this is dependent on employees being committed to change. They analyzed how factors like leadership, technology, human resources, culture, structure, and strategy relate to managing change and operational excellence. The study focused on electrical and electronics companies in Malaysia, aiming to understand how well they implement change management and achieve operational excellence. It identified gaps in the literature around how different elements of change management collectively influence performance.
The study presents a conceptual framework showing the moderating role of technological turbulence on the relationship between total quality management and firms performance. Literature was reviewed before arriving at the proposed conceptual framework. From the model, it is proposed that the relationship between total quality management and organizational performance will be stronger when technological turbulence is supportive and taken in to consideration by Nigerian banking industry. Organizations that leverages on opportunities that evolves around its external environment in terms of change in technology has an edge in attaining competitive edge and improving performance of their organizations more efficiently and effectively than competitors do.
An appraisal on small firms corporate cultureprjpublications
This document discusses the relationship between corporate culture, innovation, and reward systems in small firms. It argues that developing a corporate culture that supports innovation must be accompanied by an appropriate reward system. A study of small firms in Chennai found a statistically significant relationship between corporate cultures that support innovation and reward system features. Most innovative companies have reward systems that encourage and reinforce innovative behaviors that are part of the corporate culture. Statistically significant relationships were also found among innovation rewards, corporate culture, and different features of variable pay systems.
This document summarizes a study on the relationship between corporate innovation and organizational performance in the telecommunications industry in Somalia. The study used a cross-sectional survey of 180 employees from telecom companies in three cities. It found that technological innovation, administrative innovation, and strategic innovation all had a statistically significant positive effect on organizational performance. Therefore, telecom companies need to focus on these factors to maintain their performance in the future.
Enterprise resource planning (erp) system in higherprjpublications
This document provides a literature review on enterprise resource planning (ERP) systems in higher education. It discusses key topics such as the benefits of ERP systems, factors that contribute to ERP implementation success or failure, and the need to minimize customization of ERP systems. The review finds that specific groups within an organization and third-party vendors/consultants play an important role in ERP implementation success. Checklists are also important to develop before and after procuring an ERP system to ensure requirements are met.
: This study aims to examine the effect of work discipline and compensation on employee
performance, as well as organizational commitment. Respondents in this study were 125 drivers working at PT.
Gojek Indonesia in the Special Region of Yogyakarta (DIY) in 2018.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Operational Excellence and Change Management in Malaysia Contextoon fok yew
This document summarizes a research article about operational excellence and change management in Malaysian companies. The researchers developed a conceptual framework that managing organizational change can positively influence operational excellence, but this is dependent on employees being committed to change. They analyzed how factors like leadership, technology, human resources, culture, structure, and strategy relate to managing change and operational excellence. The study focused on electrical and electronics companies in Malaysia, aiming to understand how well they implement change management and achieve operational excellence. It identified gaps in the literature around how different elements of change management collectively influence performance.
The document summarizes a study that examined the influence of top management team (TMT) characteristics on the performance of companies listed on the Nairobi Securities Exchange. The study found a moderate positive relationship between TMT characteristics (functional background, tenure, age, gender, education) and company performance. Specifically, it was found that functional background had the strongest influence on performance, followed by education, tenure, gender, and age. The results support the theory that TMT characteristics impact strategic decision-making and innovation, thereby affecting company performance. The study concludes that appointing TMT members with relevant values, qualifications, and characteristics is important for driving business success.
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
This document discusses the author's dissertation topic on creating competitive advantage for Thailand's independent hotel businesses.
It includes definitions and examples of key variables like firm performance, competitive advantage, competitive environment, and internal resources. Metrics for measuring these variables are also presented, such as financial measures like sales growth and non-financial measures like customer satisfaction.
Survey results are shown relating competitive advantage to firm performance, with a beta of 0.48 indicating a 48% relationship. Metrics for assessing competitive advantage include cost effectiveness and product differentiation strategies around efficiency, costs, and new product development.
This document summarizes a research study on important factors for implementing total quality management (TQM) in the Pakistani petrochemical sector. The study found that leadership, vision and plan statements, employee participation, and education/training are important constructs for TQM implementation. However, the study found that TQM culture is not well understood or adopted in Pakistani petrochemical companies due to a failure to adopt the TQM philosophy and processes. The research aims to help petrochemical executives better implement TQM practices to increase productivity and profits.
Impact of the Training inside the Workplace on Improving the Employees Perfor...inventionjournals
This document discusses a study that analyzes the impact of various workplace training dimensions on improving employee performance in Jordanian industrial companies. The study examined dimensions like self-directed training, apprenticeships, simulations, virtual reality training, administrative games, modeling behavior, job enrichment, work teams, practical training, job rotation, e-learning, and Six Sigma training. The results showed that employees viewed the application level of workplace training dimensions as positive. Statistical analysis also found a significant impact of the training dimensions on improving employee performance in these companies.
This document summarizes a research study that examined the relationship between perceived supervisor support, perceived organizational support, and workplace deviance among front-line bank employees in Pakistan. The study found that perceived organizational support partially mediates the impact of supervisor support on workplace deviance. Specifically, employees who feel more supported by their supervisors also feel more supported by their organization, leading to less deviant behaviors. This relationship provides insights for policies aimed at reducing counterproductive employee behaviors in Pakistani banks. However, the results are limited to the context of Pakistan.
Wages and Employees Performance: The Quality of Work Life as ModeratorHendra Gunawan
This document summarizes a research study that examined the relationship between wages, quality of work life, and employee performance. The study found:
1) Wages had a significant negative effect on employee performance.
2) Wages were moderated by quality of work life, such that quality of work life weakened the relationship between wages and performance. Intrinsic motivation from quality of work life had a more powerful effect than extrinsic motivation from wages.
3) When quality of work life was included as a moderating variable, it explained 15.9% of the increase in employee performance, compared to only 4.4% when only wages was examined.
This document discusses strategic environmental scanning and its impact on organizational performance. It analyzes two companies - Nestle Nigeria Plc and Cadbury Nigeria Plc - to understand this relationship. The findings show that 30% of variations in effective organizational performance and productivity are caused by variations in strategic environmental scanning and external environmental factors respectively. Thus, strategic environmental scanning helps companies identify opportunities to seize and threats to avoid, leading to improved profitability. The document recommends that organizations strategically and continuously scan their environment to stay aware of changing political, economic, social, technological and other external factors impacting their business.
Validity and reliability analysis of the baldrige excellence framework scaleoon fok yew
This document examines the validity and reliability of the Baldrige Excellence Framework scale for use in Electrical and Electronics (E&E) manufacturing companies in Malaysia. It describes a study that administered a survey based on the Baldrige Framework criteria to 325 employees from four E&E subsectors. The analysis found the survey instrument to be valid and reliable for assessing business excellence in Malaysian E&E manufacturing based on the Baldrige Framework. However, the results may not be generalizable to other industries due to potential differences. The validated measures can guide future research and allow E&E managers to evaluate their organization's level of business excellence.
The purpose of this study is to enhance the understanding of the relationship between Lean’s soft factors on Lean’s hard factors and operational excellence of Malaysia manufacturing companies. The study will focus on deployment within Lean’s hard factors included the Lean operation and Lean supply chain under Lean deployment.
Investigating the influence of service training reward system and empowerment...csandit
This document investigates the relationship between service training, reward systems, empowerment, job satisfaction, and organizational commitment among employees of a telecommunications company in Ilam, Iran. It aims to determine if training, rewards, and empowerment positively impact job satisfaction, and if job satisfaction positively impacts organizational commitment. A survey was administered to 190 employees. Results found meaningful relationships between all variables, supporting the hypotheses that training, rewards, and empowerment positively influence job satisfaction, and job satisfaction positively influences organizational commitment. Reward systems and job satisfaction together explained 59% of the variance in organizational commitment.
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Journals
Abstract Total Quality Management is a widely used approach for various reasons. In addition to the ISO 9001 certification TQM is considered to be the next step towards the journey of zero defects The race of quality management is initiated by the large scale companies with professional approach and with the available funds and infrastructure to meet with the challenges of present competitive environment. However the SMEs also in order to grab the opportunities prevailing and to increase the life span of their organizations are joining the band wagon of Quality as a strategy. There are several key elements of TQM. The awareness about these different elements of TQM is however a question mark. This research paper is indicating with a survey of a small sample of SMEs about the level of awareness and the importance they feel about the elements of TQM. It was observed that very few SMEs were inclined to go beyond ISO9001. However those SMEs which were following TQM principles were more or less aware about the prompted key elements. Further it was found that there is maximum awareness about the continuous improvement. Process management, House Keeping and Quality chain (Customer – Supplier relationship) are also considered to be important ones for the success of TQM implementation. These were followed by Team working & Synergy, Employee Empowerment, Bench Marking, Creativity & Innovation. Kaizen seems to be the element which SMEs are not much aware about. Keywords: TQM, ISO9001, SMEs, Process Management, Quality Chain, Synergy, Bench Marking
This document discusses the effect of training on employee performance. It begins by stating that employees are a company's most valuable asset and that proper training is necessary for employees to have the skills and knowledge to do their jobs well. The document then reviews literature that shows a positive relationship between effective training programs and improved employee and organizational performance. Specifically, training leads to higher employee retention, motivation, and productivity. The purpose of the paper is to further investigate this relationship between training and performance and provide suggestions for companies on how to design effective training programs to boost employee performance.
Factors Affecting Job Satisfaction and Productivity of Sewing Line Workers A ...ijtsrd
- The document summarizes a study that examined factors affecting job satisfaction and productivity among sewing line workers in Myanmar's garment industry.
- It found that working conditions, remuneration, and psychosocial work environment had strong positive effects on worker job satisfaction, while job security and ergonomics had moderate effects and work participation had a low effect.
- A survey of 150 workers at four garment factories found their job satisfaction was most influenced by psychosocial work environment and remuneration. Working conditions and job security were also important influences given current economic conditions.
This document summarizes a research article about employee engagement. It discusses how employee engagement has become an important topic for organizations in retaining top talent. The document defines employee engagement as the level of commitment and involvement an employee has towards their organization. It highlights some of the challenges in engaging today's workforce, such as retaining knowledge workers. The objectives are to review literature on key aspects of employee engagement like drivers, measurement, and impact on productivity. The methodology used includes a literature review of past research studies. Key findings discuss how the concept of employee engagement evolved and how corporate culture influences engagement levels.
This paper examines how managerial leadership practices can advance business-IT fusion in organizations. A study of a northeast US corporation found that horizontal integration between previously separate business units helped eliminate redundancy. The findings showed integration has begun, but more is needed at the programs level. Effective leadership at both the corporate and programs levels, addressing cultural and human aspects, can improve horizontal integration and optimize roles, governance, and relationships to better achieve business-IT fusion. Defining charters and treating business and IT as partners can also help by establishing communication and shared understanding between the units.
Effects of Internal Control on the Financial Performance of Processing Firms ...paperpublications3
Abstract: Internal control is a system structured within the corporation whose goal is to raise efficiency and effectiveness of activities. The main objective of the study was to establish effects of internal control systems on the financial performance of Menengai Oil Company, Kenya. The specific objectives of the study were to determine the effect of control environment on the financial performance of Menengai Company, determine the influence of risk assessment on the financial performance of Menengai Company and to establish the influence of information systems on financial performance of Menengai Company. The study adopted a survey research design. A census of 189 respondents was used in the study. The data collected were first be tabulated, then analyzed by use of descriptive statistics and inferential statistics. The results were presented in charts, tables and graphs. ANOVA tests confirmed that control environment, risk assessment and information have a significant influence on the financial performance of Menengai Company. This study will shed light on the various internal control activities which can be put in place by the management of Menengai Company.
Keywords: Internal Control, Control environment, Risk Assessment, Information Systems, Menengai Oil Company.
Title: Effects of Internal Control on the Financial Performance of Processing Firms in Kenya: A Case of Menengai Company
Author: Janet Cheptoo Bett, Dr. Florence Sigara Memba
ISSN 2349-7807
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
Paper Publications
Work Related Stress and Coping Methods: The Case of Employees in the Motor Ve...inventionjournals
This study focused on work related stress and coping methods in the motor vehicle spares industry in Harare. Objectives of the study were to examine the sources of occupational stress being experienced by employees to establish the strategies used by employees to cope with stress, and to evaluate the effectiveness of the stress coping methods adopted. The study was significant as a tool for use in decision making in various industries and hopefully assist in enhancing stress management. The research used the qualitative approach and it was a multi-case study. The population consisted of the employees at the company. The research found out that job stress results from various interactions of the worker and the environment whilst performing their duties. In addition, it was held that the organisational factors such as organisational culture, resources in the organisation, management style, and conflict among departments also caused stress. The research recommended the need for effective human resource management and implementation of occupational health policies by the responsible government institutions, the establishment of social safety nets that takes care of Orphans and Vulnerable Children (OVCs), and that employees should embark on income generating projects in order to supplement their employees’ incomes.
Analysis of non financial characteristics of corporate performance in nigeriaAlexander Decker
This document analyzes the non-financial characteristics of corporate performance in Nigeria. It examines how employment generation, facilities siting, philanthropic donations, and research/manpower development impact socioeconomic development. The study uses a questionnaire distributed to staff at 20 firms across 10 industries in Nigeria. Results show that employment generation and facilities siting significantly promote development. Over 98% of respondents agreed these non-financial factors influence corporate environment. While profits remain a key objective, the study suggests firms prioritize people's welfare through such non-financial activities.
The International Journal of Engineering and Science (The IJES)theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The document summarizes a study that examined the influence of top management team (TMT) characteristics on the performance of companies listed on the Nairobi Securities Exchange. The study found a moderate positive relationship between TMT characteristics (functional background, tenure, age, gender, education) and company performance. Specifically, it was found that functional background had the strongest influence on performance, followed by education, tenure, gender, and age. The results support the theory that TMT characteristics impact strategic decision-making and innovation, thereby affecting company performance. The study concludes that appointing TMT members with relevant values, qualifications, and characteristics is important for driving business success.
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
This document discusses the author's dissertation topic on creating competitive advantage for Thailand's independent hotel businesses.
It includes definitions and examples of key variables like firm performance, competitive advantage, competitive environment, and internal resources. Metrics for measuring these variables are also presented, such as financial measures like sales growth and non-financial measures like customer satisfaction.
Survey results are shown relating competitive advantage to firm performance, with a beta of 0.48 indicating a 48% relationship. Metrics for assessing competitive advantage include cost effectiveness and product differentiation strategies around efficiency, costs, and new product development.
This document summarizes a research study on important factors for implementing total quality management (TQM) in the Pakistani petrochemical sector. The study found that leadership, vision and plan statements, employee participation, and education/training are important constructs for TQM implementation. However, the study found that TQM culture is not well understood or adopted in Pakistani petrochemical companies due to a failure to adopt the TQM philosophy and processes. The research aims to help petrochemical executives better implement TQM practices to increase productivity and profits.
Impact of the Training inside the Workplace on Improving the Employees Perfor...inventionjournals
This document discusses a study that analyzes the impact of various workplace training dimensions on improving employee performance in Jordanian industrial companies. The study examined dimensions like self-directed training, apprenticeships, simulations, virtual reality training, administrative games, modeling behavior, job enrichment, work teams, practical training, job rotation, e-learning, and Six Sigma training. The results showed that employees viewed the application level of workplace training dimensions as positive. Statistical analysis also found a significant impact of the training dimensions on improving employee performance in these companies.
This document summarizes a research study that examined the relationship between perceived supervisor support, perceived organizational support, and workplace deviance among front-line bank employees in Pakistan. The study found that perceived organizational support partially mediates the impact of supervisor support on workplace deviance. Specifically, employees who feel more supported by their supervisors also feel more supported by their organization, leading to less deviant behaviors. This relationship provides insights for policies aimed at reducing counterproductive employee behaviors in Pakistani banks. However, the results are limited to the context of Pakistan.
Wages and Employees Performance: The Quality of Work Life as ModeratorHendra Gunawan
This document summarizes a research study that examined the relationship between wages, quality of work life, and employee performance. The study found:
1) Wages had a significant negative effect on employee performance.
2) Wages were moderated by quality of work life, such that quality of work life weakened the relationship between wages and performance. Intrinsic motivation from quality of work life had a more powerful effect than extrinsic motivation from wages.
3) When quality of work life was included as a moderating variable, it explained 15.9% of the increase in employee performance, compared to only 4.4% when only wages was examined.
This document discusses strategic environmental scanning and its impact on organizational performance. It analyzes two companies - Nestle Nigeria Plc and Cadbury Nigeria Plc - to understand this relationship. The findings show that 30% of variations in effective organizational performance and productivity are caused by variations in strategic environmental scanning and external environmental factors respectively. Thus, strategic environmental scanning helps companies identify opportunities to seize and threats to avoid, leading to improved profitability. The document recommends that organizations strategically and continuously scan their environment to stay aware of changing political, economic, social, technological and other external factors impacting their business.
Validity and reliability analysis of the baldrige excellence framework scaleoon fok yew
This document examines the validity and reliability of the Baldrige Excellence Framework scale for use in Electrical and Electronics (E&E) manufacturing companies in Malaysia. It describes a study that administered a survey based on the Baldrige Framework criteria to 325 employees from four E&E subsectors. The analysis found the survey instrument to be valid and reliable for assessing business excellence in Malaysian E&E manufacturing based on the Baldrige Framework. However, the results may not be generalizable to other industries due to potential differences. The validated measures can guide future research and allow E&E managers to evaluate their organization's level of business excellence.
The purpose of this study is to enhance the understanding of the relationship between Lean’s soft factors on Lean’s hard factors and operational excellence of Malaysia manufacturing companies. The study will focus on deployment within Lean’s hard factors included the Lean operation and Lean supply chain under Lean deployment.
Investigating the influence of service training reward system and empowerment...csandit
This document investigates the relationship between service training, reward systems, empowerment, job satisfaction, and organizational commitment among employees of a telecommunications company in Ilam, Iran. It aims to determine if training, rewards, and empowerment positively impact job satisfaction, and if job satisfaction positively impacts organizational commitment. A survey was administered to 190 employees. Results found meaningful relationships between all variables, supporting the hypotheses that training, rewards, and empowerment positively influence job satisfaction, and job satisfaction positively influences organizational commitment. Reward systems and job satisfaction together explained 59% of the variance in organizational commitment.
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Journals
Abstract Total Quality Management is a widely used approach for various reasons. In addition to the ISO 9001 certification TQM is considered to be the next step towards the journey of zero defects The race of quality management is initiated by the large scale companies with professional approach and with the available funds and infrastructure to meet with the challenges of present competitive environment. However the SMEs also in order to grab the opportunities prevailing and to increase the life span of their organizations are joining the band wagon of Quality as a strategy. There are several key elements of TQM. The awareness about these different elements of TQM is however a question mark. This research paper is indicating with a survey of a small sample of SMEs about the level of awareness and the importance they feel about the elements of TQM. It was observed that very few SMEs were inclined to go beyond ISO9001. However those SMEs which were following TQM principles were more or less aware about the prompted key elements. Further it was found that there is maximum awareness about the continuous improvement. Process management, House Keeping and Quality chain (Customer – Supplier relationship) are also considered to be important ones for the success of TQM implementation. These were followed by Team working & Synergy, Employee Empowerment, Bench Marking, Creativity & Innovation. Kaizen seems to be the element which SMEs are not much aware about. Keywords: TQM, ISO9001, SMEs, Process Management, Quality Chain, Synergy, Bench Marking
This document discusses the effect of training on employee performance. It begins by stating that employees are a company's most valuable asset and that proper training is necessary for employees to have the skills and knowledge to do their jobs well. The document then reviews literature that shows a positive relationship between effective training programs and improved employee and organizational performance. Specifically, training leads to higher employee retention, motivation, and productivity. The purpose of the paper is to further investigate this relationship between training and performance and provide suggestions for companies on how to design effective training programs to boost employee performance.
Factors Affecting Job Satisfaction and Productivity of Sewing Line Workers A ...ijtsrd
- The document summarizes a study that examined factors affecting job satisfaction and productivity among sewing line workers in Myanmar's garment industry.
- It found that working conditions, remuneration, and psychosocial work environment had strong positive effects on worker job satisfaction, while job security and ergonomics had moderate effects and work participation had a low effect.
- A survey of 150 workers at four garment factories found their job satisfaction was most influenced by psychosocial work environment and remuneration. Working conditions and job security were also important influences given current economic conditions.
This document summarizes a research article about employee engagement. It discusses how employee engagement has become an important topic for organizations in retaining top talent. The document defines employee engagement as the level of commitment and involvement an employee has towards their organization. It highlights some of the challenges in engaging today's workforce, such as retaining knowledge workers. The objectives are to review literature on key aspects of employee engagement like drivers, measurement, and impact on productivity. The methodology used includes a literature review of past research studies. Key findings discuss how the concept of employee engagement evolved and how corporate culture influences engagement levels.
This paper examines how managerial leadership practices can advance business-IT fusion in organizations. A study of a northeast US corporation found that horizontal integration between previously separate business units helped eliminate redundancy. The findings showed integration has begun, but more is needed at the programs level. Effective leadership at both the corporate and programs levels, addressing cultural and human aspects, can improve horizontal integration and optimize roles, governance, and relationships to better achieve business-IT fusion. Defining charters and treating business and IT as partners can also help by establishing communication and shared understanding between the units.
Effects of Internal Control on the Financial Performance of Processing Firms ...paperpublications3
Abstract: Internal control is a system structured within the corporation whose goal is to raise efficiency and effectiveness of activities. The main objective of the study was to establish effects of internal control systems on the financial performance of Menengai Oil Company, Kenya. The specific objectives of the study were to determine the effect of control environment on the financial performance of Menengai Company, determine the influence of risk assessment on the financial performance of Menengai Company and to establish the influence of information systems on financial performance of Menengai Company. The study adopted a survey research design. A census of 189 respondents was used in the study. The data collected were first be tabulated, then analyzed by use of descriptive statistics and inferential statistics. The results were presented in charts, tables and graphs. ANOVA tests confirmed that control environment, risk assessment and information have a significant influence on the financial performance of Menengai Company. This study will shed light on the various internal control activities which can be put in place by the management of Menengai Company.
Keywords: Internal Control, Control environment, Risk Assessment, Information Systems, Menengai Oil Company.
Title: Effects of Internal Control on the Financial Performance of Processing Firms in Kenya: A Case of Menengai Company
Author: Janet Cheptoo Bett, Dr. Florence Sigara Memba
ISSN 2349-7807
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
Paper Publications
Work Related Stress and Coping Methods: The Case of Employees in the Motor Ve...inventionjournals
This study focused on work related stress and coping methods in the motor vehicle spares industry in Harare. Objectives of the study were to examine the sources of occupational stress being experienced by employees to establish the strategies used by employees to cope with stress, and to evaluate the effectiveness of the stress coping methods adopted. The study was significant as a tool for use in decision making in various industries and hopefully assist in enhancing stress management. The research used the qualitative approach and it was a multi-case study. The population consisted of the employees at the company. The research found out that job stress results from various interactions of the worker and the environment whilst performing their duties. In addition, it was held that the organisational factors such as organisational culture, resources in the organisation, management style, and conflict among departments also caused stress. The research recommended the need for effective human resource management and implementation of occupational health policies by the responsible government institutions, the establishment of social safety nets that takes care of Orphans and Vulnerable Children (OVCs), and that employees should embark on income generating projects in order to supplement their employees’ incomes.
Analysis of non financial characteristics of corporate performance in nigeriaAlexander Decker
This document analyzes the non-financial characteristics of corporate performance in Nigeria. It examines how employment generation, facilities siting, philanthropic donations, and research/manpower development impact socioeconomic development. The study uses a questionnaire distributed to staff at 20 firms across 10 industries in Nigeria. Results show that employment generation and facilities siting significantly promote development. Over 98% of respondents agreed these non-financial factors influence corporate environment. While profits remain a key objective, the study suggests firms prioritize people's welfare through such non-financial activities.
The International Journal of Engineering and Science (The IJES)theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
Workforce Diversity Management towards Organizational Performance: The Case o...Dr. Amarjeet Singh
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The Implication of Corporate Governance on Financial Institution’s Performanc...Waqas Tariq
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Effect of Corporate Governance on Profitability of Quoted Manufacturing Compa...YogeshIJTSRD
The study determined the extent corporate governance affect profitability of quoted manufacturing companies in Nigeria using board size, board independence, directors’ shares and profit margin of quoted manufacturing companies in Nigeria. Only secondary data was used for the successful execution of this research work. Three hypotheses were formulated for this study while data extracted through the financial statement was tested with the Regression statistical tool using the E view 9. The outcome of the analyses carried out showed that board size has negative but significant effect on net profit margin of manufacturing companies quoted on the Nigeria Stock Exchange. It is therefore recommended that board size should be relative to the firm’s business need, scope and complexity. Since no two firms are exactly alike in all ramifications, it is important that an appropriate size be understood to be a function of each firm’s circumstances. Setting arbitrary board size benchmarks will therefore be counterproductive. Okoye, Pius V. C. | Ugwu, Scholastica C. "Effect of Corporate Governance on Profitability of Quoted Manufacturing Companies in Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd44953.pdf Paper URL: https://www.ijtsrd.com/management/accounting-and-finance/44953/effect-of-corporate-governance-on-profitability-of-quoted-manufacturing-companies-in-nigeria/okoye-pius-v-c
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An empirical investigation into the performance management practices of selected manufacturing firms in southern nigeria
1. European Journal of Business and Management www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.15, 2012
An Empirical Investigation into the Performance Management Practices
of Selected Manufacturing Firms in Southern Nigeria
Oge Mounanu, Ph.D, MNIM
Department Of Business Management
Godfrey Okoye University
Ugwu-Omu Nike Enugu
Email: dozie_monanu@yahoo.com
Nicholas N. Igwe, Ph.D, JP, MNIM, MIMC
Department Of Business Management
Godfrey Okoye University
Ugwu-Omu Nike Enugu
Email: ngozinick@yahoo.com
J. U. J. Onwumere, Ph.D, FCISN (Corresponding Author)
Department of Banking and Finance
University of Nigeria
Enugu Campus
Email: josaphatonwumere@yahoo.com
Abstract
This paper seeks to assess whether current performance management practices yield effective results and compare
performance management practices in Nigerian firms to best practices. Data were collected from nine hundred and ninety
three (993) manufacturing firms in Nigeria. The Yamane’s statistical formula was employed for sample size determination.
285 copies of questionnaire were distributed to various managing directors of these firms who were strategically placed to
provide data for a proper evaluation of performance management practices of the sampled organizations. Using frequency
tables, Chi- square (X) statistic and Z-test one sample Kolmognov-Smirmov test, the study reveals that current performance
management practices in Nigeria delivers effective results, but did not conform to best practices. Based on the findings, the
paper submits that leaders and top management of these manufacturing firms should continue to apply performance
management strategies including training and development programmes in a positive manner in order to enhance
productivity amongst employees.
Keywords: Empirical Investigation, Performance Management, Manufacturing Firms.
1.0 Introduction
1.1 Background of the Study
Organizations are defined as collections of people joining together in some formal association in order to achieve group or
individual objectives. At least one set of objectives, for any organization will relate to the production and output of specified
goods and services to individuals, groups and other organizations (Dawson, 1992: xviii). Individuals are engaged by
organizations with the hope that they will contribute to fill the felt needs of the society. There is therefore the need for an
established mechanism for ascertaining whether the organization and individuals are doing well in their own part of the
bargain. A change in perception from employment to performance has been recorded (Torrington et al 2005: 224). Concern
for performance is emphasized because both parties have a stake in performance thus calling for the need to develop
integrated schemes.
Ewurum (2006:1) states that performance occupies a strategic place in the organizational scheme of things, insisting that
both sides of the internal and external environment have a stake in performance for obvious reasons. Effective performance
management benefits the individual, organization and the economy through increased efficiency, effectiveness and
productive aggregates in terms of quality goods and services (Mullins, 2010).
Poor quality performance at organizational, social, economic, individual and governmental levels has been the bane of the
Nigeria nation. Manufacturing firms are not performing optimally in Nigeria thereby prompting Ifedi (1994:12) to observe:
that there is little doubt that manufacturers in this country have since been endangered.
43
2. European Journal of Business and Management www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.15, 2012
1.2 Statement of the Problem
The manufacturing sector in the Southern Nigeria has been in turmoil. The environment for manufacturing operations has
remained turbulent and dynamic because of high operating costs, epileptic power supply, inadequate backward linkages and
lack of exposure to best management practices just to mention a few. This development is even accentuated by under-
funding of the Bank of Industry (BOI) which originally gave loans to the sector. The greatest headache of the sector is
electric power supply which was down by 90 percent in 2009 (The Guardian 2009). Also exchange rate fluctuations and
unpredictability contribute to make importation of needed inputs difficult to achieve and sustain operational capacity. Even
the manufacturing firms seem not to help matters. There are issues of measuring performance of these firms using defined
criteria and that of the employees. Lack of a single universally acceptable performance appraisal applied by these firms is a
problem itself.
1.3 Objectives of the Study
The objectives which this paper seeks to investigate are as follows:
i. To ascertain whether current performance management practices in Southern Nigerian Manufacturing Firms yield
effective result
ii. To assess the performance management practices in these firms against best practices.
1.4 Research Questions
From the foregoing, the following research questions could be discerned.
i. To what extent do current performance management practices in Nigerian manufacturing firms yield effective
results?
ii. To what extent do performance management practices in Nigeria manufacturing firms conform to best practices in
organization in Southern Nigeria?
1.5 Statistical Hypotheses
In view of the above research questions, the following hypotheses were formulated to guide the study:
i. Current performance management practices in Nigeria manufacturing firms deliver effective results.
ii. Performance management practices in Nigeria manufacturing firms conform to best practices.
2.0 Theoretical Underpinning and Review of Related Literature
The process of management involves making a continuous judgment on the skills, behaviours, activities and contributions
of staff. It is imperative that members of the organization know exactly what is expected of them and how their performance
will be measured. Mullins (2010:510) states that performance management is a process which brings together many aspects
of people management. It is about performance improvement at individual, team, department and organizational levels. It is
also about staff development as a means to both improve and enhance performance, and as a means of managing behaviour
and attitudes. From the foregoing it follows that if there are good working relationship individuals and teams are more likely
to perform well together than if no good relationships prevail. Fowler (1990) reacts that performance management is about
managing the organization. It is a natural process of management, not a system or a technique. Performance management is
about managing within the context of the business (its internal and external environment). Contributing, Lawson (1995)
opines that performance management is basically concerned with performance improvement in order to achieve
organizational team and individual effectiveness. Organizations according to him have “to get the right things done
successfully”. It is equally important to state that performance management is concerned with employee development. This
is because improvement is not achieved unless there are effective processes of continuous development. This analogy
addresses the core competences of the organization and the capabilities of the individuals and teams. Performance
management should really be called performance and development management (Armstrong, 2005). The Chartered Institute
of Personnel Developments (C.I.P.D, 2008) suggests that performance management is about establishing a culture in which
individuals and groups take responsibility for the continuous improvement of business process and their own skills,
behaviours and contributions. From the above definitions it is note worthy to underpin that performance management
concerns everyone in the organization not just managers. This study rejects the cultural assumptions that only managers are
accountable for the performance of their teams and replaces it with the belief that responsibility is shared between managers
and team members.
Current Issues of Performance Management in Organizations
Most of current issues of performance management in organizations have been driven by developments in the industrially
advanced countries (Olaye 2005:1). Recently, performance management practices survey has taken the front burner in the
advanced economies of the world. Nnabuko (2007:2) believes that performance relates to how well a product performs or
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how well a service is provided.
According to Adeleye and Yusuf (2006:94) competitive pressures differ across companies and they influence the relative
emphasis that companies place on competitive objectives such as cost, quality, speed and flexibility. Nevertheless, the
pursuit of goals of best practice demands excellence in all competitive fronts as a means of improving on business
performance outcomes.
With the best practice today, 51% of organizations frequently trained their managers in applying performance management
systems, while 22% of the sampled organizations always use competencies in their performance systems. They establish job
competencies or core competencies in order to clarify what is expected of employees and to link different systems. As a
matter of fact, 20% of the current sample of organizations includes team-based objectives in individual performance plans.
There is team appraisal in which team members or peer actually set goals and appraised one another. Approximately, 20%-
25% of the organizations in this survey use peer input, customer feedback and input from direct reports. All these new
ideas/measures help to boost productivity level in manufacturing organizations in Southern Nigeria (Adeleye and Yusuf,
2006:174).
3.0 Methodology
The survey research method was utilized in line with the problems and objectives of the study. The ex-post facto research
design was also employed. Thus data were collected from both primary and secondary sources. A set of questionnaire
containing thirty (30) questions was drawn in connection with the issues raised in the study. The sample frame consists of
manufacturing firms in Southern Nigerian States made up of Abia, Akwa-Ibom, Anambra, Cross-River, Delta, Edo, Lagos,
Ogun, Osun, Oyo and River State. It was made up of nine hundred and ninety three (993) manufacturing organizations
contained in Gold Star Directory (2008) for the major 5000 companies in Nigeria. The questionnaire was administered to
the various managing directors of these firms who were strategically placed to provide data for a proper evaluation of
performance management practices of the sampled organizations.
Yamane (1964) formula was utilized for computation of the sample size (see appendix I). After calculating the sample
proportionately to the various states depending on the proportion of the entire population that came from each state using
Kumar (1976) proportional allocation formula (appendix II). The questions were optioned using a five (5) point Likert type
of responses namely: Strongly Agree, Agree, Neutral, Disagree and Strongly Disagree. In all, 280 respondents returned their
copies duly completed from a total of 285. A combination of Chi- Square and one sample Kolmognov-Smirmov Z test
hypotheses was adopted for analysis. These techniques were considered appropriate because the samples of the variables
were randomly selected from the population.
4.0 Results and Discussion
In this paper, the performance management practices of selected manufacturing firms in Southern Nigeria were investigated.
In this section, the findings in relation to the objectives of the study are presented and discussed:
i. The extent current performance management practices in Nigeria yield effective results.
The finding of this objective reveals that current performance management practices in selected manufacturing firms in
Southern Nigeria yield effective results. This result agrees with Mc Namara, (2007: 4) and Mullins (2010) who in their
individual writings see performance management as setting goals, monitoring the achievement of these goal, sharing
feedback, evaluating, performance and rewards for employees performance in the organizations. It is note worthy that many
of the sampled firms agreed to the adoption of competent skill rating. This equally gives credence that the manufacturing
firms are aware of innovations in performance management system. The table 1.0 below gives more insight.
ii. The extent performance management practices in Nigeria manufacturing firms conform to best practices.
The findings of this objective reveal that manufacturing firms performance management practices did not conform to global
best practices. Table 2.0 (see, appendix) on performance management conformity with best practices attest to this assertion
and the finding here agrees with the writings of Miller (1990), Elany (2001) and Adair (2005) who individually argue that
performance management practices in organization should be tailored by organizational leaders to be in random with global
practices. For organizations to achieve the dimensions of service delivery, price and quality are very essential. However,
this study reveals that manufacturing firms in Nigeria seems to place concern more on price as against service delivery
which is the global practice.
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Testing Hypothesis One
Test Statistics
Performance Management Practice and Effectiveness Results
Chi- Square (a) df 47.825
Asymp. Sig. 4
.000
a 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 57.0.
Decision rule: The rule is consistent with that in hypothesis two. Hence, testing the above hypothesis at 95% confidence
interval and 4 degree of freedom, the computed chi- square value of 47.825 emerged. The result is far greater than the
critical chi- square value of 9.488. This means that null hypothesis is again rejected. The study thus concludes that: Current
performance management practices in Nigeria significantly deliver effective results.
Testing Hypothesis Two
Performance management practices in Nigerian manufacturing organization do not conform with best practice.
Hypothesis two was tested using the Z- test one- sample Kolmogorov- Smirnov test of normal distribution. Employing the
Statistical Package for Social Sciences (SPSS) analysis, the result below emerged:
One- Sample Kolmogorov- Smirnov Test
Performance management conformity with best practice
N 285
Normal Parameters (a, b) Mean 1.7930
Std. Deviation .92460
Most Extreme Difference Absolute .289
Positive .289
Negative -.196
Kolmogorov- Smirnov Z 4.872
Asymp. Sig (2- tailed) .000
a Test distribution is Normal.
b Calculated from data.
Since KS-Z is 4.872, which is greater than 1, the distribution of the responses is normal. This means that any conclusion
drawn from the frequency distribution is accurate as most of the responses tend towards the mean (1.7930). with a higher
percentage of the respondents (87.78%) disagreeing that performance management practices in Nigerian manufacturing
organizations conform with best practices, the null hypothesis should be accepted. Thus performance management practices
in Nigerian manufacturing organizations do not conform to best practices at the moment.
5.0 Conclusion and Recommendations
Having, carried out this study and analyzed the data obtained from the field, there is no doubt that performance management
practices in Southern Nigeria firms yield effective result. The study also revealed that performance management practices as
currently carried out by these firms did not conform to global practices. The following recommendations are hereby
suggested by the researchers;
i. Leaders and top management of these manufacturing firms should continue to apply performance management
strategies in a positive manner bearing in mind its usefulness to enhance level of productivity performance among
their employees.
ii. Since performance management practices in these firms did not conform to best practices, training and
development programmes should be encouraged by professional institutes such as Nigerian Institute of
Management (NIM), Chartered Institute of Personnel Management (CIPM) to enhance the proficiency of members
who are employees of these firms.
iii. Government at all levels should continue to create the enabling environment for these manufacturing firms to
thrive and survive bearing in mind that the operating environment is still not very conducive.
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Vol 4, No.15, 2012
Appendix
Table 1.0: Performance Management Practices and Effectiveness Results.
Category Frequency Percentage
Strongly Agree 78 27.48
Agree 73 25.56
Undecided 14 4.81
Disagree 51 18.00
Strongly Disagree 69 24.15
Total 285 100
Source: Field Survey 2010
Employing Chi- Square statistics, the test result below shows that descriptive statistics,
N Mean Std. Deviation Minimum Maximum
Performance Management Practice 285 3.1404 1.57711 1.00 5.00
And Effectiveness Results
Chi- Square Test Frequencies Performance Management Practice and Effectiveness Results
Category Observed N Expected N Residual
Strongly Agree 69 57.0 12.0
Agree 51 57.0 -6.0
Undecided 14 57.0 -43.0
Disagree 73 57.0 16.0
Strongly Disagree 78 57.0 21.0
Total 285
Table 2.0 Performance Management Conformity with best Practice
Category Frequency Percentage
Strongly Agree 7 2.44
Agree 14 4.81
Undecided 14 4.96
Disagree 128 44.74
Strongly Disagree 123 43.04
Total 285 100
Source: Field Survey 2010
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Vol 4, No.15, 2012
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