Aelia, a major player in Europe's duty-free market, implemented the Aeliapedia intranet using XWiki Enterprise to improve communication and information sharing among its employees across 140 stores in various locations. The project, launched in March 2009, addressed the growing need for organized information management and collaboration, leading to the creation of over 2,500 pages and 100 reflex action sheets for training materials. Aeliapedia has become the central collaboration tool for Aelia, facilitating easy access to essential resources for its 2,000 employees.

1. CASE STUDY
AELIAPEDIA :
Aelia’s intranet for
collaboration

2. XWiki SAS - 35/37, rue Beaubourg - 75003 Paris
Tel: +33 (0)1 45 42 40 90
Fax: +33 (0)9 59 26 92 14
Email: contact@xwiki.com
Website: www.xwiki.com
2
Aelia is the 4th biggest player on Europe’s duty free market. The company manages more than
140 stores spread in 20 airports and train stations in France, UK, and Poland. Aelia have chosen
XWiki Enterprise to improve processes, communication and information sharing between its
employees and its different services, in a context of distributed and multidisciplinary teams.
Context
The growth of the company and the rising volume of unstructured information brought up the need
for a new intranet system. The new system would allow for information management to be more
centralized and organized. It would also encourage a better collaboration between employees and
services.
Needs
Aelia was looking for:
 a federated tool that would allow a better organization of information
 an easy-to-use tool that would make information available to everyone throughout the
organization
 a universal tool aiming at solving a broad range of needs
Sector: Distribution
Need: Improve the internal
information system and the
communication between the
different services
Solution: Intranet
Product: XWiki Enterprise
« XWiki's main strengths are its flexibility, its ease and speed of
integration in an existing information system and the fact that
users could become autonomous within a short amount of time.
XWiki helped the company address various needs by bridging
the gap between public data and professional data processing.
XWiki offered Aelia the best of both worlds. »
(Jean Leroux, DSI at Aelia)

3. XWiki SAS - 35/37, rue Beaubourg - 75003 Paris
Tel: +33 (0)1 45 42 40 90
Fax: +33 (0)9 59 26 92 14
Email: contact@xwiki.com
Website: www.xwiki.com
3
The main tool for collaboration
May it be for the user directory, documentation or business applications (project management, training,
etc.) wikis are now essential to Aelia. More than 2 300 pages are being visited on average each day,
making wikis the central tool for collaboration.
Aeliapedia
The Aeliapedia intranet was developed to answer Aelia needs. The project was carried out by the DISO
(Direction of Information System and Organization) and the Communication Department.
After a pilot phase, which started in the beginning of 2008, the new Aeliapedia intranet was officially
launched in March 2009. Based on XWiki Enterprise, the new intranet combines today more than 10
wikis, including Aelia Group wiki, Stores management and Aelia campus.
Focus on Campus wiki
Besides the standard XWiki features of collaborative management of documents, our tool allows the
development of web applications. We used this ability in order to create an application to manage
Aelia training materials.
This application manages pages called reflex action sheets ”fiches réflexes” (FR). Each sheet, which is
filled in by the person in charge of trainings, has several properties. This enables the sheets to be
easily described and found. Those properties are:
 list of job positions that are concerned by the sheet
 the IT owner
 the process owner
 the update date
 the language
Another very useful property is the prerequisite one. It is indeed possible to set other sheets as
prerequisite for the user to understand correctly the current one.
And of course, the training material can be added to the page. This material can be either a video or
a PDF file.

4. XWiki SAS - 35/37, rue Beaubourg - 75003 Paris
Tel: +33 (0)1 45 42 40 90
Fax: +33 (0)9 59 26 92 14
Email: contact@xwiki.com
Website: www.xwiki.com
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The example of a reflex action sheet, with a video as the training material:
This Campus application counts around 200 reflex sheets so far, they can be browsed by
collaborators at any time:
2500 pages already created before the official launch
Before the official launch in 2009, more than 2500 pages and 1000 products sheets were created, and
the project had already recorded more than one hundred contributors out of Aelia’s 2,000 employees.