Fidelia Assistance implemented a document repository named Wikidélia using XWiki to centralize information for over 1100 employees, improving communication and access to reliable data. The intranet has seen significant engagement, with 500 daily visits, 8000 pages created, and 4000 comments, promoting a shift from verbal to written culture within the organization. Key success factors included usability, user empowerment, and strong leadership commitment during the implementation process.

1. CASE STUDY
A COLLABORATIVE
INTRANET

2. XWiki SAS - 35/37, rue Beaubourg - 75003 Paris
Tel: +33 (0)1 45 42 40 90
Fax: +33 (0)9 59 26 92 14
Email: contact@xwiki.com
Website: www.xwiki.com
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FIDELIA Assistance, part of the COVEA Group (MAAF, MMA, GMF) and leader in its sector in
France (aid and assistance operations) chose XWiki to create a document repository. The
repository is named Wikidélia and it allows FIDELIA assistance to make centralized, reliable,
updated and collectively enriched information available to all the employees (over 1100).
Context
The development of the company, the growing number of employees and its ongoing activity (24/24
and 7/7) combined with the multi-sites implantation, have all significantly increased the volume of
business information. The communication inside the company had also to be improved and developed
upon. FIDELIA Assistance had to completely revise the way they were accessing business information.
Needs
FIDELIA Assistance's needs were to:
 centralize and facilitate access to information which would be both valid and reliable
 follow the updates and news related to real-time contracts
 involve all employees in the knowledge enrichment
Solution
The solution proposed by XWiki SAS is based on the following services:
 Graphical charter customization
 Features development and customization
o Establishment of a classification plan
o Creation of the classification plan administration interface
Sector: insurance
Need: create a document
repository
Solution: intranet
Product : XWiki Enterprise
XWiki was able to offer an effective, ergonomic and scalable
tool: with Wikidélia, everyone is sure to find and share reliable
and up to date information in a few clicks with a collective work.
(Raphaële Naud, Direction of the organisation)

3. XWiki SAS - 35/37, rue Beaubourg - 75003 Paris
Tel: +33 (0)1 45 42 40 90
Fax: +33 (0)9 59 26 92 14
Email: contact@xwiki.com
Website: www.xwiki.com
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o Import / mass conversion of Office documents (Word, Excel, Power Point) in wiki pages
o Customization of the search (filtering by type of document), of the "Favorites" feature
and of the comments on documents
 System installation within the client's information system (+ clustering)
 Connection to the corporate directory (LDAP)
 Functional Administrator and Technical Administrator Support
 Functional Administrator and Technical Administrator Training
A success story
Since its launch, the wiki has 500 unique visits on average every day, more than 8000 pages were
created and 4000 comments have been posted. Wikidélia is very much appreciated in-house.
The key success factors are numerous, among them:
 the usability and intuitive character of the deployed solution
 presentations of the tool empowered users to learn how to use the solution rapidly
 the various events organized in connection with Wikidélia increased the user membership
 the commitment and involvement of users reached the highest hierarchical level of FIDELIA
Assistance
The first results
The Wikidélia intranet allowed the shift from a verbal to a written culture where each employee can
find an answer regardless of his or her knowledge level on the subject. FIDELIA Assistance have
succeeded to capitalize their knowledge and implemented the necessary actions to enrich it. Having
the business procedures written has been a breakthrough for the company. A standardization of
practices among sites and platforms has been initiated.
Testimonials
"I particularly remember the commitment and the strong will of leadership FIDELIA had in
implementing this wiki. In my opinion, it contributed a lot to the success of the project, as the process
of creation and preparation of the documentation for and by the persons in charge of the support. In
this way, the tool is "user designed." (Odyssée intranet manager, Marketing & Communication, GMF)