Amy Craig has over 30 years of experience in insurance claims handling, specializing in liability claims. She currently works as a Senior Casualty Resolution Specialist for Liberty Mutual, handling high-level complex claims across 5 states, including issues of coverage, liability analysis, and litigation. Previously she worked for State Farm for 25 years in various claims roles, developing expertise in coverage determinations, negotiations, and virtual team management. She has a passion for claims work and strong communication, investigation, and problem-solving skills.

1. Amy Craig, CPCU
13222 Shady Green Drive
St Louis MO 63128
314 416 7388
Professional Summary
Liability ClaimRepresentativewithCPCUdesignation,andapassionfor claimswork.Excellent
communicator,investigator,andnegotiator,familiarwiththe nuancesof Missouri insurance law.
Exceptional verbal andwrittenskills,withthe abilitytoorganize andprioritize tasks.Excellentworkethic
and attitude,withmanagementexperience overClaimAdministrativeAssistantgroup.
Liberty Mutual Insurance
SeniorCasualty ResolutionSpecialistIII June 2015-present
 Handleshighestlevel complexPersonal Linesclaimstoinclude fatalities,complexliability, and
coverage questions throughlitigation forfive statesincludingLouisiana/DirectAction,Missouri,
Kansas,Oklahoma,Arkansas.
 Reviewspolicylanguage todeterminepotential denial of coverage versusdutytodefefrom
reporting
 Currentpendingof 130 claims.
State Farm Insurance 1990 – June 2015
Fire Casualty Claim Representative (2007-Aug2013, May 2014-April 2015)
Duty to Defend/Coverage Unit
 Handled litigationcoverage issuesinfivestatesincludingLouisiana/DirectAction,Missouri,
Kansas,Oklahoma,Arkansas.
 Reviewedpolicylanguage inconjunctionwithallegations todetermine potential denial of
coverage versusdutytodefend.
 Utilizedgoodjudgmentanddecisionmakingskillswith technical expertise andknowledge of
venue specificlaw tocreate detailedreportingwithanalysisof law,incoordinationwith
coverage counsel todeterminelongtermstrategyforclaimhandling.
 Developedandutilized strongconflictresolutionskills,negotiatingabilities,excellentverbal and
writtencommunicationskills tocommunicate withall levelsof management,alongwithinternal
and external customerseffectively,includingpolicyholdersregardingtechnical elementsof law
and policy.
 Workedcloselywithunderwritingonpolicyresearchissuesandneeds,includingapplicabilityof
variousendorsementsandclaimspecificissues.
 Demonstratedabilitytoworkina virtual environmentwithappropriateprioritizationof tasks
and organizationskills,performedwithminimal supervision,andreceivedconsistentlyhigh
performance reviewsandbonuses.
 Obtainedstate licensinginOklahomaandLouisiana.
ClaimAdministrative Assistant Supervisor(January2015 – April 2015)
Performedthese jobresponsibilitiesinconjunctionwithdutytodefendposition.
Developmentalrole.
 Supervisedschedulingandworkforadministrative assistantstoinclude all personnel issues.
 HandledPerformance Reviewsandevaluations,andall schedulingandworkassignments for
groupof 10 ClaimAdministrative Assistants.

2.  Implementedtrainingandteamwork philosophy invirtual environment.
 Performance Bonusreceivedforinterimrole.
Fire Casualty Claim Representative (2000–2006, Aug2013–May 2014; 2015)
Defense ClaimHandling andZone CoordinatorforUmbrellaPolicyhandling
 Handle complex casualtylossestoinclude all aspectsof investigation, liabilityanalysis,complex
injuryevaluation,negotiation, litigation,coverage issuesforpersonal andcommerciallines.
 Directand strategize closelywithdefense counsel throughthe lifeof discoveryandtrial,to
include attendance atkeydepositions andtrial,utilizationof alternative dispute resolution
optionssuchas mediationandarbitration.
 Utilize pastexperience and technicalexpertise and knowledgeof policyandstate law andcase
law, maintaincustomerfocusandpassionforcustomerservice toinclude proactive
communication,continued relationshipbuildingwith attorneys,experts,andall internaland
external customers.
 Documentsclaimfile withdetailedreportingusingcritical thinkingandjudgment, withanalysis
of complex injuries, monitoringof reserves, andusingabig picture approachto looktoward
appropriate claimresolution.
 Maintainshighlevel of organizationandappropriate prioritizationof tasks, excellentworkethic
withabilitiestomulti task,workindependently inavirtual environment withminimal
supervision.
 Setsup and monitorsall umbrellapolicyhandlingin5state region;confirmscoverage,monitors
reserves,addressesapplicable coverage questions.
Fire Property FieldClaimRepresentative (1995-2000, 2006)
 Handledall typesof propertylosses,toincludecomplex coverage issuesandestimating.
 Maintaineddailycustomerfocusandinteraction;proactive investigationand conflictresolution
skillsemployed,utilizedestimaticsskillsand decisionmakingandcritical thinkingandjudgment.
 Employedtime managementskillsandwaspro active inprioritizationof tasks.
 Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers.
Auto FieldCombinationClaimRepresentative (1990-1995)
 Handledautobodilyinjuryandpropertydamage claimsinarural territoryinSoutheast
Missouri,toinclude estimatingandall elementsof propertydamage investigationandinjury
handling.
 Continuedclose monitoringandstrategizingof all litigationfilesthroughoutdiscoveryandtrial.
 Utilizedstrongface toface customerservice skills, explanationof claimsprocess,proactive
handling, relationshipbuilding,negotiationskills,problemresolution skills.
 Exhibitedtime managementskillswithnecessary rural travel.
 Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers.
Education
B.S.Degree fromSoutheastMissouri State University
Major in Marketing