SlideShare a Scribd company logo
Amy Craig, CPCU
13222 Shady Green Drive
St Louis MO 63128
314 416 7388
Professional Summary
Liability ClaimRepresentativewithCPCUdesignation,andapassionfor claimswork.Excellent
communicator,investigator,andnegotiator,familiarwiththe nuancesof Missouri insurance law.
Exceptional verbal andwrittenskills,withthe abilitytoorganize andprioritize tasks.Excellentworkethic
and attitude,withmanagementexperience overClaimAdministrativeAssistantgroup.
Liberty Mutual Insurance
SeniorCasualty ResolutionSpecialistIII June 2015-present
 Handleshighestlevel complexPersonal Linesclaimstoinclude fatalities,complexliability, and
coverage questions throughlitigation forfive statesincludingLouisiana/DirectAction,Missouri,
Kansas,Oklahoma,Arkansas.
 Reviewspolicylanguage todeterminepotential denial of coverage versusdutytodefefrom
reporting
 Currentpendingof 130 claims.
State Farm Insurance 1990 – June 2015
Fire Casualty Claim Representative (2007-Aug2013, May 2014-April 2015)
Duty to Defend/Coverage Unit
 Handled litigationcoverage issuesinfivestatesincludingLouisiana/DirectAction,Missouri,
Kansas,Oklahoma,Arkansas.
 Reviewedpolicylanguage inconjunctionwithallegations todetermine potential denial of
coverage versusdutytodefend.
 Utilizedgoodjudgmentanddecisionmakingskillswith technical expertise andknowledge of
venue specificlaw tocreate detailedreportingwithanalysisof law,incoordinationwith
coverage counsel todeterminelongtermstrategyforclaimhandling.
 Developedandutilized strongconflictresolutionskills,negotiatingabilities,excellentverbal and
writtencommunicationskills tocommunicate withall levelsof management,alongwithinternal
and external customerseffectively,includingpolicyholdersregardingtechnical elementsof law
and policy.
 Workedcloselywithunderwritingonpolicyresearchissuesandneeds,includingapplicabilityof
variousendorsementsandclaimspecificissues.
 Demonstratedabilitytoworkina virtual environmentwithappropriateprioritizationof tasks
and organizationskills,performedwithminimal supervision,andreceivedconsistentlyhigh
performance reviewsandbonuses.
 Obtainedstate licensinginOklahomaandLouisiana.
ClaimAdministrative Assistant Supervisor(January2015 – April 2015)
Performedthese jobresponsibilitiesinconjunctionwithdutytodefendposition.
Developmentalrole.
 Supervisedschedulingandworkforadministrative assistantstoinclude all personnel issues.
 HandledPerformance Reviewsandevaluations,andall schedulingandworkassignments for
groupof 10 ClaimAdministrative Assistants.
 Implementedtrainingandteamwork philosophy invirtual environment.
 Performance Bonusreceivedforinterimrole.
Fire Casualty Claim Representative (2000–2006, Aug2013–May 2014; 2015)
Defense ClaimHandling andZone CoordinatorforUmbrellaPolicyhandling
 Handle complex casualtylossestoinclude all aspectsof investigation, liabilityanalysis,complex
injuryevaluation,negotiation, litigation,coverage issuesforpersonal andcommerciallines.
 Directand strategize closelywithdefense counsel throughthe lifeof discoveryandtrial,to
include attendance atkeydepositions andtrial,utilizationof alternative dispute resolution
optionssuchas mediationandarbitration.
 Utilize pastexperience and technicalexpertise and knowledgeof policyandstate law andcase
law, maintaincustomerfocusandpassionforcustomerservice toinclude proactive
communication,continued relationshipbuildingwith attorneys,experts,andall internaland
external customers.
 Documentsclaimfile withdetailedreportingusingcritical thinkingandjudgment, withanalysis
of complex injuries, monitoringof reserves, andusingabig picture approachto looktoward
appropriate claimresolution.
 Maintainshighlevel of organizationandappropriate prioritizationof tasks, excellentworkethic
withabilitiestomulti task,workindependently inavirtual environment withminimal
supervision.
 Setsup and monitorsall umbrellapolicyhandlingin5state region;confirmscoverage,monitors
reserves,addressesapplicable coverage questions.
Fire Property FieldClaimRepresentative (1995-2000, 2006)
 Handledall typesof propertylosses,toincludecomplex coverage issuesandestimating.
 Maintaineddailycustomerfocusandinteraction;proactive investigationand conflictresolution
skillsemployed,utilizedestimaticsskillsand decisionmakingandcritical thinkingandjudgment.
 Employedtime managementskillsandwaspro active inprioritizationof tasks.
 Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers.
Auto FieldCombinationClaimRepresentative (1990-1995)
 Handledautobodilyinjuryandpropertydamage claimsinarural territoryinSoutheast
Missouri,toinclude estimatingandall elementsof propertydamage investigationandinjury
handling.
 Continuedclose monitoringandstrategizingof all litigationfilesthroughoutdiscoveryandtrial.
 Utilizedstrongface toface customerservice skills, explanationof claimsprocess,proactive
handling, relationshipbuilding,negotiationskills,problemresolution skills.
 Exhibitedtime managementskillswithnecessary rural travel.
 Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers.
Education
B.S.Degree fromSoutheastMissouri State University
Major in Marketing

More Related Content

Similar to Amy Craig Resume 2015

Sandra_D[1][1]99
Sandra_D[1][1]99Sandra_D[1][1]99
Sandra_D[1][1]99
sandra williams smith
 
Dion Spencer
Dion SpencerDion Spencer
Navigating the Landscape of Industries security in a Rapidly Changing World.pdf
Navigating the Landscape of Industries security in a Rapidly Changing World.pdfNavigating the Landscape of Industries security in a Rapidly Changing World.pdf
Navigating the Landscape of Industries security in a Rapidly Changing World.pdf
Guardian Eagle Security Inc
 
Virtual round table - Cyber - Insurance and Risk Management 2018
Virtual round table - Cyber - Insurance and Risk Management 2018Virtual round table - Cyber - Insurance and Risk Management 2018
Virtual round table - Cyber - Insurance and Risk Management 2018
Eleana Sanford
 
MRes14 (1)-2
MRes14 (1)-2MRes14 (1)-2
MRes14 (1)-2
Monique Thomas
 
LAURA SAARI resume (3)
LAURA SAARI resume (3)LAURA SAARI resume (3)
LAURA SAARI resume (3)
Laura Saari
 
Teamicia Greene Experience
Teamicia Greene ExperienceTeamicia Greene Experience
Teamicia Greene Experience
Teamicia Greene
 
sandraresume2015corrected
sandraresume2015correctedsandraresume2015corrected
sandraresume2015corrected
sandra williams smith
 
Trudy Burke Resume June 19
Trudy Burke Resume June 19Trudy Burke Resume June 19
Trudy Burke Resume June 19
trudy burke
 
resume2015
resume2015resume2015
resume2015
Victoria Barnard
 
resume2015
resume2015resume2015
resume2015
John Marshall
 
resume2016
resume2016resume2016
resume2016
Jill Zyskowski
 
Patrick_Wayne_Cooper_Graphic_CV_2024.pdf
Patrick_Wayne_Cooper_Graphic_CV_2024.pdfPatrick_Wayne_Cooper_Graphic_CV_2024.pdf
Patrick_Wayne_Cooper_Graphic_CV_2024.pdf
Patrick Cooper - PCI - CTM
 
Risk And Threat Assessment
Risk And Threat AssessmentRisk And Threat Assessment
Risk And Threat Assessment
Jessica Cannella
 
Active Shooter - The New Cyber
Active Shooter - The New CyberActive Shooter - The New Cyber
Active Shooter - The New Cyber
CBIZ, Inc.
 
resumewip02292016
resumewip02292016resumewip02292016
resumewip02292016
Michael Penn
 
CFO Essentials Workshop - Los Angeles
CFO Essentials Workshop - Los AngelesCFO Essentials Workshop - Los Angeles
CFO Essentials Workshop - Los Angeles
Ronit Koren
 
BMC Resume 040716
BMC Resume 040716BMC Resume 040716
BMC Resume 040716
Brett Coco
 
MWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis CommunicationsMWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis Communications
MWWPR
 
The importance of Insurance and Actuarial Science education in our current st...
The importance of Insurance and Actuarial Science education in our current st...The importance of Insurance and Actuarial Science education in our current st...
The importance of Insurance and Actuarial Science education in our current st...
Firoz Alam
 

Similar to Amy Craig Resume 2015 (20)

Sandra_D[1][1]99
Sandra_D[1][1]99Sandra_D[1][1]99
Sandra_D[1][1]99
 
Dion Spencer
Dion SpencerDion Spencer
Dion Spencer
 
Navigating the Landscape of Industries security in a Rapidly Changing World.pdf
Navigating the Landscape of Industries security in a Rapidly Changing World.pdfNavigating the Landscape of Industries security in a Rapidly Changing World.pdf
Navigating the Landscape of Industries security in a Rapidly Changing World.pdf
 
Virtual round table - Cyber - Insurance and Risk Management 2018
Virtual round table - Cyber - Insurance and Risk Management 2018Virtual round table - Cyber - Insurance and Risk Management 2018
Virtual round table - Cyber - Insurance and Risk Management 2018
 
MRes14 (1)-2
MRes14 (1)-2MRes14 (1)-2
MRes14 (1)-2
 
LAURA SAARI resume (3)
LAURA SAARI resume (3)LAURA SAARI resume (3)
LAURA SAARI resume (3)
 
Teamicia Greene Experience
Teamicia Greene ExperienceTeamicia Greene Experience
Teamicia Greene Experience
 
sandraresume2015corrected
sandraresume2015correctedsandraresume2015corrected
sandraresume2015corrected
 
Trudy Burke Resume June 19
Trudy Burke Resume June 19Trudy Burke Resume June 19
Trudy Burke Resume June 19
 
resume2015
resume2015resume2015
resume2015
 
resume2015
resume2015resume2015
resume2015
 
resume2016
resume2016resume2016
resume2016
 
Patrick_Wayne_Cooper_Graphic_CV_2024.pdf
Patrick_Wayne_Cooper_Graphic_CV_2024.pdfPatrick_Wayne_Cooper_Graphic_CV_2024.pdf
Patrick_Wayne_Cooper_Graphic_CV_2024.pdf
 
Risk And Threat Assessment
Risk And Threat AssessmentRisk And Threat Assessment
Risk And Threat Assessment
 
Active Shooter - The New Cyber
Active Shooter - The New CyberActive Shooter - The New Cyber
Active Shooter - The New Cyber
 
resumewip02292016
resumewip02292016resumewip02292016
resumewip02292016
 
CFO Essentials Workshop - Los Angeles
CFO Essentials Workshop - Los AngelesCFO Essentials Workshop - Los Angeles
CFO Essentials Workshop - Los Angeles
 
BMC Resume 040716
BMC Resume 040716BMC Resume 040716
BMC Resume 040716
 
MWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis CommunicationsMWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis Communications
 
The importance of Insurance and Actuarial Science education in our current st...
The importance of Insurance and Actuarial Science education in our current st...The importance of Insurance and Actuarial Science education in our current st...
The importance of Insurance and Actuarial Science education in our current st...
 

Amy Craig Resume 2015

  • 1. Amy Craig, CPCU 13222 Shady Green Drive St Louis MO 63128 314 416 7388 Professional Summary Liability ClaimRepresentativewithCPCUdesignation,andapassionfor claimswork.Excellent communicator,investigator,andnegotiator,familiarwiththe nuancesof Missouri insurance law. Exceptional verbal andwrittenskills,withthe abilitytoorganize andprioritize tasks.Excellentworkethic and attitude,withmanagementexperience overClaimAdministrativeAssistantgroup. Liberty Mutual Insurance SeniorCasualty ResolutionSpecialistIII June 2015-present  Handleshighestlevel complexPersonal Linesclaimstoinclude fatalities,complexliability, and coverage questions throughlitigation forfive statesincludingLouisiana/DirectAction,Missouri, Kansas,Oklahoma,Arkansas.  Reviewspolicylanguage todeterminepotential denial of coverage versusdutytodefefrom reporting  Currentpendingof 130 claims. State Farm Insurance 1990 – June 2015 Fire Casualty Claim Representative (2007-Aug2013, May 2014-April 2015) Duty to Defend/Coverage Unit  Handled litigationcoverage issuesinfivestatesincludingLouisiana/DirectAction,Missouri, Kansas,Oklahoma,Arkansas.  Reviewedpolicylanguage inconjunctionwithallegations todetermine potential denial of coverage versusdutytodefend.  Utilizedgoodjudgmentanddecisionmakingskillswith technical expertise andknowledge of venue specificlaw tocreate detailedreportingwithanalysisof law,incoordinationwith coverage counsel todeterminelongtermstrategyforclaimhandling.  Developedandutilized strongconflictresolutionskills,negotiatingabilities,excellentverbal and writtencommunicationskills tocommunicate withall levelsof management,alongwithinternal and external customerseffectively,includingpolicyholdersregardingtechnical elementsof law and policy.  Workedcloselywithunderwritingonpolicyresearchissuesandneeds,includingapplicabilityof variousendorsementsandclaimspecificissues.  Demonstratedabilitytoworkina virtual environmentwithappropriateprioritizationof tasks and organizationskills,performedwithminimal supervision,andreceivedconsistentlyhigh performance reviewsandbonuses.  Obtainedstate licensinginOklahomaandLouisiana. ClaimAdministrative Assistant Supervisor(January2015 – April 2015) Performedthese jobresponsibilitiesinconjunctionwithdutytodefendposition. Developmentalrole.  Supervisedschedulingandworkforadministrative assistantstoinclude all personnel issues.  HandledPerformance Reviewsandevaluations,andall schedulingandworkassignments for groupof 10 ClaimAdministrative Assistants.
  • 2.  Implementedtrainingandteamwork philosophy invirtual environment.  Performance Bonusreceivedforinterimrole. Fire Casualty Claim Representative (2000–2006, Aug2013–May 2014; 2015) Defense ClaimHandling andZone CoordinatorforUmbrellaPolicyhandling  Handle complex casualtylossestoinclude all aspectsof investigation, liabilityanalysis,complex injuryevaluation,negotiation, litigation,coverage issuesforpersonal andcommerciallines.  Directand strategize closelywithdefense counsel throughthe lifeof discoveryandtrial,to include attendance atkeydepositions andtrial,utilizationof alternative dispute resolution optionssuchas mediationandarbitration.  Utilize pastexperience and technicalexpertise and knowledgeof policyandstate law andcase law, maintaincustomerfocusandpassionforcustomerservice toinclude proactive communication,continued relationshipbuildingwith attorneys,experts,andall internaland external customers.  Documentsclaimfile withdetailedreportingusingcritical thinkingandjudgment, withanalysis of complex injuries, monitoringof reserves, andusingabig picture approachto looktoward appropriate claimresolution.  Maintainshighlevel of organizationandappropriate prioritizationof tasks, excellentworkethic withabilitiestomulti task,workindependently inavirtual environment withminimal supervision.  Setsup and monitorsall umbrellapolicyhandlingin5state region;confirmscoverage,monitors reserves,addressesapplicable coverage questions. Fire Property FieldClaimRepresentative (1995-2000, 2006)  Handledall typesof propertylosses,toincludecomplex coverage issuesandestimating.  Maintaineddailycustomerfocusandinteraction;proactive investigationand conflictresolution skillsemployed,utilizedestimaticsskillsand decisionmakingandcritical thinkingandjudgment.  Employedtime managementskillsandwaspro active inprioritizationof tasks.  Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers. Auto FieldCombinationClaimRepresentative (1990-1995)  Handledautobodilyinjuryandpropertydamage claimsinarural territoryinSoutheast Missouri,toinclude estimatingandall elementsof propertydamage investigationandinjury handling.  Continuedclose monitoringandstrategizingof all litigationfilesthroughoutdiscoveryandtrial.  Utilizedstrongface toface customerservice skills, explanationof claimsprocess,proactive handling, relationshipbuilding,negotiationskills,problemresolution skills.  Exhibitedtime managementskillswithnecessary rural travel.  Receivedconsistentlyhighperformance evaluations,andwasa resource formy peers. Education B.S.Degree fromSoutheastMissouri State University Major in Marketing