American Airlines and US Airways merged in 2013 creating the world's largest airline. They wanted to provide aircraft maintenance technicians tablets to access maintenance manuals and records instead of paper. This would allow technicians to be more efficient and mobile. They implemented a pilot program issuing Samsung Galaxy tablets loaded with maintenance apps. While there were challenges in device selection and user training, the program helped technicians complete tasks faster with improved accuracy and reduced paperwork. American Airlines sees mobility as the future of their maintenance operations.

1. An American Airlines Mobility Case Study
toward a paperless airline
Airline & Aerospace MRO & Operations IT Conference
Blair Gregg & Paul Saunders - 18th March 2014 - Miami

2. Tablet Envy
is a real thing

3. Mobility For Aircraft Maintenance Technicians

4. About American Airlines & US Airways
Daily Flights 6,745
Destinations 340
Countries / Territories Served 57
Employees 120,000
Aircraft 970

5. Why Do Mechanics Need Mobility?

6. What Can Your Mechanic’s Tablets Do?

8. Were There Any Challenges?

9. Device Selection

10. User Engagement

11. Project Benefits & The Future

12. Thank You