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The document is the shareholder letter from the 1998 annual report of The Allstate Corporation. It discusses: 1) Allstate achieved record financial results in 1998 but the stock price was down; 2) The retirement of long-time CEO Jerry Choate and introduction of new CEO Ed Liddy; 3) Allstate's focus on strengthening the customer experience through improved sales, service and claims operations to drive growth.











































