Selected Business Article
The case for hiring someone
without experience
Nigel Grove Professor klinkowstein
http://www.bbc.com/capital/story/20140814-no-experience-no-problem
Nigel Grove Professor klinkowstein
Nigel Grove Professor klinkowstein
Not having the best CV can actually
help you
Nigel Grove Professor klinkowstein
Inexperience can benefit because
of potential
Nigel Grove Professor klinkowstein
Credentials, Start at the
bottom, Barter
Nigel Grove Professor klinkowstein
The bookstore in the student center, with
inexperienced student staff.
Setting / Activity for
Ethnographic Research
Nigel Grove Professor klinkowstein
Ethnographic Research 
The first floor of the
bookstore
Nigel Grove Professor klinkowstein
Ethnographic Research 
Worker handling
items of clothing
Nigel Grove Professor klinkowstein
Ethnographic Research 
Worker restocks books
Nigel Grove Professor klinkowstein
Ethnographic Research 
Workers socializing
Nigel Grove Professor klinkowstein
Ethnographic Research 
Worker helping a student
with a package
Nigel Grove Professor klinkowstein
Ethnographic Research 
Worker getting an item for
a customer
Nigel Grove Professor klinkowstein
Ethnographic Research 
Student buying an item
Nigel Grove Professor klinkowstein
Ethnographic Research Observations 
The cashier rushes to provide the customer
with exact change in order to
accommodate her
Nigel Grove Professor klinkowstein
Ethnographic Research Observations 

The worker does not enjoy rearranging
clothes that have been misplaced by the
customer
Nigel Grove Professor klinkowstein
Ethnographic Research Observations 
The less experienced worker is less aware
of when a customer needs help
Nigel Grove Professor klinkowstein
Ethnographic Research Observations 
The worker attempts to make the
customer purchase easier
Nigel Grove Professor klinkowstein
Ethnographic Research Observations 
The staff at the bookstore tend to socialize a fair
amount, most likely due to their age
Nigel Grove Professor klinkowstein
Ethnographic Research Findings
The worker attempts to make the customers
experience calm and quick, the work place is in
need of spatial awareness for better flow of
people
Nigel Grove Professor klinkowstein
Ethnographic Reading / TSA Project 
IDEO attempted to create a soothing and
relaxing feel to airport experiences for the
passenger in order to reduce stress
Nigel Grove Professor klinkowstein
Ethnographic Reading / TSA Project
They tried to change the flow of an airport, and
the way TSA would interact with passengers
Nigel Grove Professor klinkowstein
Ethnographic Reading / TSA Project
The got feedback through interviews
and observations of passengers at
normal airports
Nigel Grove Professor klinkowstein
Ethnographic Reading / Who are
the Users
Ethnographic research allows the designer
to understand the customer at a deeper level
Nigel Grove Professor klinkowstein
Ethnographic Reading / Who are
the Users
Idiosyncracies and little details are
important to inspire design
Nigel Grove Professor klinkowstein
Ethnographic Reading / Who are
the Users
The main objective of ethnographic
research is to grasp a knowledge of the
users and their cultures
Nigel Grove Professor klinkowstein
Ethnographic Reading / IDEO
Many companies now use ethnographic
research because understanding consumers
is a necessity
Nigel Grove Professor klinkowstein
Ethnographic Reading / IDEO
The real value the comes from
ethnographic research is the interpretation
of the observation
Nigel Grove Professor klinkowstein
Ethnographic Reading / IDEO
The successful businesses are the ones
that align their product with the needs
and desires of their consumers

All pages

  • 1.
    Selected Business Article Thecase for hiring someone without experience Nigel Grove Professor klinkowstein http://www.bbc.com/capital/story/20140814-no-experience-no-problem
  • 2.
  • 3.
    Nigel Grove Professorklinkowstein Not having the best CV can actually help you
  • 4.
    Nigel Grove Professorklinkowstein Inexperience can benefit because of potential
  • 5.
    Nigel Grove Professorklinkowstein Credentials, Start at the bottom, Barter
  • 6.
    Nigel Grove Professorklinkowstein The bookstore in the student center, with inexperienced student staff. Setting / Activity for Ethnographic Research
  • 7.
    Nigel Grove Professorklinkowstein Ethnographic Research The first floor of the bookstore
  • 8.
    Nigel Grove Professorklinkowstein Ethnographic Research Worker handling items of clothing
  • 9.
    Nigel Grove Professorklinkowstein Ethnographic Research Worker restocks books
  • 10.
    Nigel Grove Professorklinkowstein Ethnographic Research Workers socializing
  • 11.
    Nigel Grove Professorklinkowstein Ethnographic Research Worker helping a student with a package
  • 12.
    Nigel Grove Professorklinkowstein Ethnographic Research Worker getting an item for a customer
  • 13.
    Nigel Grove Professorklinkowstein Ethnographic Research Student buying an item
  • 14.
    Nigel Grove Professorklinkowstein Ethnographic Research Observations The cashier rushes to provide the customer with exact change in order to accommodate her
  • 15.
    Nigel Grove Professorklinkowstein Ethnographic Research Observations The worker does not enjoy rearranging clothes that have been misplaced by the customer
  • 16.
    Nigel Grove Professorklinkowstein Ethnographic Research Observations The less experienced worker is less aware of when a customer needs help
  • 17.
    Nigel Grove Professorklinkowstein Ethnographic Research Observations The worker attempts to make the customer purchase easier
  • 18.
    Nigel Grove Professorklinkowstein Ethnographic Research Observations The staff at the bookstore tend to socialize a fair amount, most likely due to their age
  • 19.
    Nigel Grove Professorklinkowstein Ethnographic Research Findings The worker attempts to make the customers experience calm and quick, the work place is in need of spatial awareness for better flow of people
  • 20.
    Nigel Grove Professorklinkowstein Ethnographic Reading / TSA Project IDEO attempted to create a soothing and relaxing feel to airport experiences for the passenger in order to reduce stress
  • 21.
    Nigel Grove Professorklinkowstein Ethnographic Reading / TSA Project They tried to change the flow of an airport, and the way TSA would interact with passengers
  • 22.
    Nigel Grove Professorklinkowstein Ethnographic Reading / TSA Project The got feedback through interviews and observations of passengers at normal airports
  • 23.
    Nigel Grove Professorklinkowstein Ethnographic Reading / Who are the Users Ethnographic research allows the designer to understand the customer at a deeper level
  • 24.
    Nigel Grove Professorklinkowstein Ethnographic Reading / Who are the Users Idiosyncracies and little details are important to inspire design
  • 25.
    Nigel Grove Professorklinkowstein Ethnographic Reading / Who are the Users The main objective of ethnographic research is to grasp a knowledge of the users and their cultures
  • 26.
    Nigel Grove Professorklinkowstein Ethnographic Reading / IDEO Many companies now use ethnographic research because understanding consumers is a necessity
  • 27.
    Nigel Grove Professorklinkowstein Ethnographic Reading / IDEO The real value the comes from ethnographic research is the interpretation of the observation
  • 28.
    Nigel Grove Professorklinkowstein Ethnographic Reading / IDEO The successful businesses are the ones that align their product with the needs and desires of their consumers