The LILY project was a 3-year EU-funded project that used a living lab approach to develop ICT solutions to support independent living for older adults. The project involved universities, SMEs, and end users in Finland and France. Through user workshops, interviews, and pilots, the project gathered requirements from older adults, their caregivers, and other stakeholders. This informed the development of services like the LILY Butler interface and VISAGE touchscreen system. The goal was to help older adults live independently through services that support daily activities and communication between seniors and their caregivers.

1. Living Lab Approach:
Co-creation in LILY Project
Pekka Ala-Siuru,
Coordinator, Project manager
Visiting Researcher
NUCare Seminar Series May 13, 2015

2. LILY was a company oriented R&D&I partially EU –funded project
coordinated by University of Oulu
• Research partners: University of Oulu (Raahe,Oulu) Finland, Oulu
University of Applied Sciences,(Raahe) Finland, Technical University of
Vienna, Austria
• Small and Middlesized Enterprises: Siperia Systems Finland, Visage
Camera-Contact France
• User organisations: The Districal Joint Municipal Authority of Health
Care in Raahe, Siikajoki, Pyhäjoki and Vihanti -Finland and The Chamber
of Commerce and Industry of the Creuse area, France
• Living Lab – user-oriented design and development – Pilot sites in
urban and rural environments: Finland Pilot sites- Raahe area, In
France – Creuse –area
• 3 –year project: 2011(12)-2014, total budget 1,894 M€
• Focus group 55+ - aged people; senior living, advanced ICT solutions
for self management of the activities of daily living (ADL) in home

3. LILY project’s main goal is to provide service solutions to
support older people to live in their own homes as long as
possible:
• Helping them in their activities of daily living (ADL)
• Helping relatives and the care personnel to effectively
maintain contact with them
• Support the care personnel in task and financial
managing (private & public sectors)
LILY approach is to prototype and integrate products and
services supporting independent living
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

4. LILY main stakeholders
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
Care
givers
Informal
care givers
Older
people
Service providers
to home
Friends,
other
voluntary
users
Physicians
nurses
Social
workers
organisations

5. Living Lab approach in LILY
• The principal approach of all partners to user
involvement is a participatory one.
• Direct contact with all levels of users in eliciting user
needs is preferred to desk research.
• The partners also share a familiarity in the use of
qualitative methods in user needs elicitation and data
analysis.
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

6. Living Lab approach in LILY
Raahe area, Finland
Active user involvement from the very beginning:
• User panels
• Design Workshops (method: Brainstorming)
• Interviews
• Pilot tests - LILY Software use activity
monitoring
Senior Housing testbed for care giver application Groupwork with care givers
in Raahe
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

7. Living Lab approach in LILY:
From informal to formal -Analyzing user
data
Groupwork with users
Information classification
Analyzing information to
data using priorities
(QFD)
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

8. Living Lab approach in LILY:
From informal to formal -Analyzing user
data
Information classification
Analyzing information to
data using priorities
(QFD)
User Defined LILY
Attributes:
 Sociality;
 Safety;
 Usability – easy to use;
 Mobility;
 Independence in activity;
 Functionality;
 Technology;
 Costs
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

9. Living Lab approach in LILY
• In each of the project’s sites where users have been engaged
the previous experiences in working with older people has
shaped the approach taken in informing the LILY
development.
• For example, the employment of facilitators and the use of
installed communication systems in the homes of older
people that enable the continuous contact and feedback
between the service providers and users (thereby
constructing a Living Lab) have been established in the
Camera-Contact’s approach.
• It is possible that the role of facilitators as specifically trained
professionals capable of building trust in the use of new
services and systems needs to be explored in more detail in
the course of the LILY project.
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

10. Pilot sites in LILY
Raahe area, Finland
Creuse area, France
(CCI- koord.)
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

11. Living Lab approach in LILY
User involvement in France
Extract of the Creuse Area, end users in red,
families in green, caregivers in blue
Interviews with older persons
In the French site, altogether hundreds of older people included at various
stages and the ones who were also users of the VisAge system were interviewed
using a semi-structured interview about their preferences with regard to new
services. The interviews focused especially on interests and leisure time
activities, wishes with regard to new services, and degree of satisfaction with
current available services. Printed, semi-structured questionnaires where used
by three interviewers to help ask questions and gather answers.
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

12. Living Lab approach in LILY
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

13. LILY project results
LILY Hovimestari (Butler) interface
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

14. LILY Hovimestari services
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

15. LILY project results
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

16. LILY project results, VISAGE
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

17. LILY project results, VISAGE
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
VISAGE touch-screen frame at home use

18. LILY project results, VISAGE
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
VISAGE touch-screen frame at home use

19. LILY HomeCare pilot
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
An example of care task management (RFID based)

20. LILY HomeCare pilot
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
An example of care task management (RFID based)
RFID tags on
home door,
medicine cabinet,
dispenser box

21. Living Lab approach in LILY,
ethical issues
• Whenever (potentially vulnerable) users are engaged in a
research project it is of central importance to consider any
ethical aspects that may arise in recruitment and in
• documenting,
• recording,
• analysing,
• processing,
• using as well as storing the data obtained,
and to develop strategies and a policy of dealing with these
issues.
• Ethical issues in user involvement have been addressed in
detail in the separate ethical guidelines for the project.
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru

22. LILY some links
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru
Lily-AAL.eu
LILY Public Deliverables
http://www.aal-europe.eu/
http://www.aalforum.eu/
http://www.aal-europe.eu/projects/lily/
http://www.openlivinglabs.eu/

23. LILY Funding
NUCare Seminar Series May 13, 2015 Pekka Ala-Siuru