This document summarizes the applicant's educational qualifications, professional experience, skills, and personal details. The applicant has a B.E. in Electrical & Electronics Engineering from Anna University with 65.6% marks. They have over 1 year of work experience as a Client Service Delivery Analyst at NASDAQ and previously worked as a Consultant at Sutherland Global Services. Their skills include MS Excel, MS Office, basic computer and networking knowledge. They are analytical with good communication skills and able to work well in a team.

1. SCHOLASTIC RECORD
2013 B.E (Electrical& Electronics. Engg) Anna University 65.6%
2009 XII (STATE BOARD) V.K.P.Hr.Sec. School 60.6 %
2007 X (STATE BOARD) V.K.P.Hr.Sec. School 73.8 %
PROFESSIONALEXPERIENCE: 1 YEAR 11 MONTHS
NASDAQ
Designation: ClientService DeliveryAnalyst
Period: Nov 2014 - Present
As a ClientService DeliveryAnalyst,we provide prompt and accurate information of US media
contacts and key influencerswith accurate, date stampedprofiles.
Responsibilities
 Reviewedlarge amountsof dataand analyze the informationusingavarietyof software
tools.
 Providingpromptandaccurate information
 Addingnewmediaoutlets(WashingtonPost,New York Times,Bloomberg.etc) andnew
contacts to the database and contactsas per the clientrequest,andupdatingbacklog
contacts.
 Handlingnewclientenquiries.
 Selectingresearchmethodsappropriatetopre-definedclientcriteria.
 Designingandusingqualitative andquantitativeresearchtools.
 Summarizingandfinalizingdataat the endof projects.
SutherlandGlobal Services
Designation: Consultant
Period: Aug 2013 - May 2014.
Responsibilities
 Provide informationaboutproductsandservices,take/cancel orders,orobtaindetails
of complaints.
 Keeprecordsof customerinteractionsandtransactions,recordingdetailsof inquiries,
complaints,andcomments,aswell asactionstaken.Processorders,formsand
applications.
 Followuptoensure that appropriate actionswere takenoncustomers'requests.
 Referunresolvedcustomergrievancesorspecial requeststodesignateddepartments
for furtherinvestigation.
AJAY KUMAR R  : +91-7667305886d
ajaykumar.gl03@gmail.comd

2. SKILL SET:
 MS Excel
 MS office
 Basic computer knowledge
 Basic Networking
KEY AREASAND STRENGTH
 Good on Customer Etiquette.
 Analytical, Intuitive, Communication and Comprehension.
 Proactive and good team player, with excellent inter-personal skills.
 Leadership, Ability to plan and Organize.
 Receptive, Self-Motivating & professional
PERSONAL DETAILS
Father’s Name : R.Robert Rethna Kumar
Date of Birth : 13-03-1992
Age : 23
Marital Status : Single
Nationality : Indian
Languages Known : English, Tamil, Malayalam
Permanent Address : 10-15, Authivilai,
Neyyoor,
Tamil Nadu.
PIN – 629802.
DECLARATION
IHEREBY DECLARE THAT THE INFORMATIONFURNISHED ABOVEIS TRUE TO THE BEST OF MY KNOWLEDGE.
DATE:
PLACE: NAGERCOIL