Download to read offline
Uploaded byNOAH Advisors
Airhelp - NOAH19 Berlin
AirHelp is a leader in air passenger rights, assisting travelers in claiming compensation for flight delays using various legal frameworks, including European regulations and international treaties. The company has rapidly expanded its operations, leveraging machine learning to enhance claim processing efficiency, and has helped over 25 million travelers receive €12 million in compensation. Additionally, AirHelp offers a subscription service for automatic notifications about potential compensation eligibility for a fee.
Airhelp - NOAH19 Berlin
- 1. AirHelp The Global Leaderin Air Passenger Rights
- 2. @NOAHConference @noah_conference @noah-conference @NOAHConference FOLLOW USONSOCIAL
- 3. We help youget money back from airlines when your flight is delayed
- 4. €4B US contract lawand Montreal Convention €5B EC261 and Montreal Convention €4B Montreal Convention €2B Brazilian contract law and Montreal Convention €15 Billion Market
- 5. million € raised years old 625 million travelers helped 12 million € compensation 250
- 6. You sign upWe process your claim We get you paid How does AirHelp work?
- 7. Weather Itinerary update Route Real arrivaltime Force Majeure Staff ATC Strike Carrier-domicile Eticket PNR Airport status Signature Documentation Choose jurisdiction Send claim Takes ~20 minutes for customer agents Validation checks
- 8. COMPLEX!x10 claims àx10 agents
- 9. As you canimagine… Reached team of 500+ In only 4 years
- 10. While it wasgreat…
- 11.
- 12. 3 Machines withseparate responsibilities Confirms “claim quality” Aga claim agent Confirms “If claim is eligible” Lara legal agent Decides “Where to claim” Herman legal agent
- 13.
- 14.
- 15. 2013 2014 20152016 2017 2018 2019 2020 Humans process Machines process Claim intake Ramping up for the future 10% x1.5 x10
- 16.
- 17. Focus Ø Fewer repetitivetasks Ø BEST customer service Ø New business areas
- 18. AirHelp+ Customers can opt-infor €3.90 and automatically be notified if their flight is entitled to compensation. No Service Fee
- 19. 0 50 100 150 200 250 2013 2014 20152016 2017 2018 2019 2,4x YoY growth
- 20. Ask Me Anything HenrikZillmer hz@airhelp.com
- 21. Selected Completed NOAHTransactions Focus on Leading European Internet companies Covering over 400 companies across 25 online verticals, a broad range of over 500 investors as well as 100+ online-focused corporates Deep understanding of industry dynamics Ability to add value beyond banking advice Facilitates overall process and minimizes management distraction NOAH Advisors is globally well connected and has direct access to virtually all key players in the industry Knowledge of and strong relationships with potential buyers’ key decision makers Proactively finds and unlocks attractive investment opportunities for leading investors Annual NOAH Conference in its 10th year Over 40 years of combined relevant M&A experience Routine execution of M&A and financing transactions with sizes of several billion euros 30 successfully completed NOAH Advisors transactions underline successful transfer of M&A competencies to the Internet sector Entrepreneurial mind-set, focused on growing the business and establishing a reputation for excellence Ability to deliver top results in short time frames Highly success-based compensation structures align interests of clients and NOAH Advisors, and demonstrate conviction to deliver top results Creative deal solutions Unique Industry Know-How Unmatched Network and Relationships Strong Investment Banking Competence Full Commitment - We Are Entrepreneurs! EUROPE’S LEADING INTERNET CORPORATE FINANCE BOUTIQUE® The NOAH Advisors Core Banking Team Marco Rodzynek Managing Director & Founder Jan Brandes Managing Director Nikhil Parmar Director Olek Skwarczek Associate Lukas Schlund Analyst December 2014 October 2014 Sale of 100% of for $800m to Exclusive Financial Advisor to Fotolia and the Selling Shareholders Sale of 100% of for €80m to Exclusive Financial Advisor to Trovit and its Shareholders October 2016 Investment in Exclusive Financial Advisor to KäuferPortal and its Shareholders by 84% Ownership December 2016 August 2017 Financial Advisor to Silver Lake Financial Advisor to EMK Capital Investment in Acquisition of a Majority Stake in by by at a valuation of $200m November 2019 July 2019 September 2018 Financial Advisor to MagicLab Financial Advisor to AU10TIX and its shareholders Financial Advisor to 10bis and its shareholders Acquisition of a 79% stake in $60m Investment in Sale of 100% in by at a valuation of ~$3 billion at a valuation of $260m by for €135m to 10Bis