Dust naturally accumulates in HVAC systems as air is circulated through ducts in homes. Most dust is trapped by filters, but some does escape into ducts where it collects over time. While duct cleaning companies claim it improves air quality, the EPA has not found evidence to support this. The EPA only recommends duct cleaning under specific conditions like visible dust build-up, infestations in ducts, or certified mold growth that requires duct replacement. Consumers should be wary of scams and get recommendations before hiring duct cleaning services.