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AI Start-Ups: The Perils
of Fishing for Whales
(War Stories from the Entrepreneurial
Front Lines)
Tim Hartley
VP Product
SeeChange Technologies
Introducing SeeChange
2
© 2023 SeeChange Technologies
2021
Spun out as
independent
start-up
Winner
Most Innovative ML Solution
Computing AI & Machine
Learning Awards 2022
2018
Wholly owned
Arm subsidiary
2020
A real-time recognition
platform targeting Health &
Safety / Fraud Reduction AI
solutions for retail
The start-up checklist
• A great idea
• The perfect team
• Product fits market
• Competition landscaped
• Funding in place
Let’s go!
It Seemed Like a Good Idea at the Time…
3
© 2023 SeeChange Technologies
The AI Landscape for Retail
4
© 2023 SeeChange Technologies
Growth Maturity
Innovation
Embedded
Vision Markets
Platforms &
Tools
Market
penetration
The AI Landscape for Retail
5
© 2023 SeeChange Technologies
Growth Maturity
Innovation
Embedded
Vision Markets
Platforms &
Tools
Market
penetration
Some retailers have tried AI and rejected
it in certain scenarios
• Negative feedback from shoppers
• And store assistants
Technology has “over-promised”
• Retail use cases are challenging
• RoI for technology not always thought
through
• Large number of AI retail start-
ups already jostling for position
• First $100m+ valuations
appearing
• Retailers bombarded
• PoCs, RFPs, RFIs everywhere
• Competition is intense
• “Start-up promises” are making
things challenging
Competitive Landscape
6
© 2023 SeeChange Technologies
Differentiation is
everything
7
© 2023 SeeChange Technologies
Fishing for Whales
Technique #1
Sell to the biggest end user!
• Large retailers have 1,000s of
locations
• Sell once – deploy everywhere
However…
• Cost of sale typically very high
• Cost of deployment also high
• Success in a single bound?
Whale Fishing: Technique #1
8
© 2023 SeeChange Technologies
MegaStore Corp
Challenges…
• Expect a culture clash
• Large retailers work at a different
velocity
• They don’t care about your burn rate
• A PoC is not a contract
• Obviously… wishful startup thinking will
interpret otherwise
• Don’t expect to be warmly
welcomed by everyone 
Whale Fishing: Technique #1
9
© 2023 SeeChange Technologies
Health & Safety
• In-store slips costing retail
$100s of millions
• Industry pull for a solution
to detect slip hazards
• And… we have one!
So why did it take so long?
Technique #1: Tales from the Front Lines
10
© 2023 SeeChange Technologies
Thinking end-to-end from
the outset
• Thrown-together dashboards to
showcase analytics are not
enough
• Stakeholders higher up will be
more convinced by good
product presentation and
statistics
Technique #1: Building Real-World Products
11
© 2023 SeeChange Technologies
12
© 2023 SeeChange Technologies
Fishing for Whales
Technique #2
Integrate your solution into a major
retail supplier’s product and let
them worry about…
• Sales & marketing
• Deployment
• First line support & maintenance
Destined to succeed?
Whale Fishing: Technique #2
13
© 2023 SeeChange Technologies
Challenges
• Established retail suppliers are also
bombarded by your competitors
• You will need differentiation
• Resist feature matching
• Culture clash also inevitable
• Large corporations are not built for
speed
Whale Fishing: Technique #2
14
© 2023 SeeChange Technologies
Technique #2: Tales from the Front Lines
15
© 2023 SeeChange Technologies
Take control if you can
• You know the technology
• That’s the reason they’re working with
you!
• Keep initial product aims modest
• Size isn’t everything!
• Ability to deliver not always
proportional to an organisation’s size
• Resources will be limited within
individual teams
Technique #2: Building Real-World Products
16
© 2023 SeeChange Technologies
NRF’23 New York: Fresh Produce Recognition
17
© 2023 SeeChange Technologies
Following Through:
Sustaining Your Success
Whatever you do right will be
copied
• Don’t expect your differentiators to
last for long
• Any success will be used against you
Competitors will promise the earth
to keep in the game
Expect the Competition to React
18
© 2023 SeeChange Technologies
• Retail is a complex and embattled
market sector
• Fertile ground for start-ups
• But fraught with traps
• Working with whales has its rewards
• But there are no quick-wins or short cuts
• Keep reminding yourself you’re a startup
• Don’t get too drawn into the ways of the whale
Key Takeaways
19
© 2023 SeeChange Technologies
• More on SeeChange
• Web: www.seechange.com
• Diebold partnership: https://prn.to/40aHjf9
• Forbes on Retail and Startups
• The 20 Best Examples Of Using Artificial Intelligence For Retail Experiences
(Forbes): https://bit.ly/3L2K5yP
• How Startups Can Sell to Enterprise Software Companies: https://bit.ly/40cF2Af
• Challenges of AI in Retail
• Implementing AI in Retail (unite.ai): https://bit.ly/3KCkz1L
• Barriers to AI adoption in Retail (RetailWire): https://bit.ly/3L2yxeY
Resources
20
© 2023 SeeChange Technologies
21
© 2023 SeeChange Technologies
- end -

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“AI Start-ups: The Perils of Fishing for Whales (War Stories from the Entrepreneurial Front Lines),” a Presentation from SeeChange Technologies

  • 1. AI Start-Ups: The Perils of Fishing for Whales (War Stories from the Entrepreneurial Front Lines) Tim Hartley VP Product SeeChange Technologies
  • 2. Introducing SeeChange 2 © 2023 SeeChange Technologies 2021 Spun out as independent start-up Winner Most Innovative ML Solution Computing AI & Machine Learning Awards 2022 2018 Wholly owned Arm subsidiary 2020 A real-time recognition platform targeting Health & Safety / Fraud Reduction AI solutions for retail
  • 3. The start-up checklist • A great idea • The perfect team • Product fits market • Competition landscaped • Funding in place Let’s go! It Seemed Like a Good Idea at the Time… 3 © 2023 SeeChange Technologies
  • 4. The AI Landscape for Retail 4 © 2023 SeeChange Technologies Growth Maturity Innovation Embedded Vision Markets Platforms & Tools Market penetration
  • 5. The AI Landscape for Retail 5 © 2023 SeeChange Technologies Growth Maturity Innovation Embedded Vision Markets Platforms & Tools Market penetration Some retailers have tried AI and rejected it in certain scenarios • Negative feedback from shoppers • And store assistants Technology has “over-promised” • Retail use cases are challenging • RoI for technology not always thought through
  • 6. • Large number of AI retail start- ups already jostling for position • First $100m+ valuations appearing • Retailers bombarded • PoCs, RFPs, RFIs everywhere • Competition is intense • “Start-up promises” are making things challenging Competitive Landscape 6 © 2023 SeeChange Technologies Differentiation is everything
  • 7. 7 © 2023 SeeChange Technologies Fishing for Whales Technique #1
  • 8. Sell to the biggest end user! • Large retailers have 1,000s of locations • Sell once – deploy everywhere However… • Cost of sale typically very high • Cost of deployment also high • Success in a single bound? Whale Fishing: Technique #1 8 © 2023 SeeChange Technologies MegaStore Corp
  • 9. Challenges… • Expect a culture clash • Large retailers work at a different velocity • They don’t care about your burn rate • A PoC is not a contract • Obviously… wishful startup thinking will interpret otherwise • Don’t expect to be warmly welcomed by everyone  Whale Fishing: Technique #1 9 © 2023 SeeChange Technologies
  • 10. Health & Safety • In-store slips costing retail $100s of millions • Industry pull for a solution to detect slip hazards • And… we have one! So why did it take so long? Technique #1: Tales from the Front Lines 10 © 2023 SeeChange Technologies
  • 11. Thinking end-to-end from the outset • Thrown-together dashboards to showcase analytics are not enough • Stakeholders higher up will be more convinced by good product presentation and statistics Technique #1: Building Real-World Products 11 © 2023 SeeChange Technologies
  • 12. 12 © 2023 SeeChange Technologies Fishing for Whales Technique #2
  • 13. Integrate your solution into a major retail supplier’s product and let them worry about… • Sales & marketing • Deployment • First line support & maintenance Destined to succeed? Whale Fishing: Technique #2 13 © 2023 SeeChange Technologies
  • 14. Challenges • Established retail suppliers are also bombarded by your competitors • You will need differentiation • Resist feature matching • Culture clash also inevitable • Large corporations are not built for speed Whale Fishing: Technique #2 14 © 2023 SeeChange Technologies
  • 15. Technique #2: Tales from the Front Lines 15 © 2023 SeeChange Technologies
  • 16. Take control if you can • You know the technology • That’s the reason they’re working with you! • Keep initial product aims modest • Size isn’t everything! • Ability to deliver not always proportional to an organisation’s size • Resources will be limited within individual teams Technique #2: Building Real-World Products 16 © 2023 SeeChange Technologies NRF’23 New York: Fresh Produce Recognition
  • 17. 17 © 2023 SeeChange Technologies Following Through: Sustaining Your Success
  • 18. Whatever you do right will be copied • Don’t expect your differentiators to last for long • Any success will be used against you Competitors will promise the earth to keep in the game Expect the Competition to React 18 © 2023 SeeChange Technologies
  • 19. • Retail is a complex and embattled market sector • Fertile ground for start-ups • But fraught with traps • Working with whales has its rewards • But there are no quick-wins or short cuts • Keep reminding yourself you’re a startup • Don’t get too drawn into the ways of the whale Key Takeaways 19 © 2023 SeeChange Technologies
  • 20. • More on SeeChange • Web: www.seechange.com • Diebold partnership: https://prn.to/40aHjf9 • Forbes on Retail and Startups • The 20 Best Examples Of Using Artificial Intelligence For Retail Experiences (Forbes): https://bit.ly/3L2K5yP • How Startups Can Sell to Enterprise Software Companies: https://bit.ly/40cF2Af • Challenges of AI in Retail • Implementing AI in Retail (unite.ai): https://bit.ly/3KCkz1L • Barriers to AI adoption in Retail (RetailWire): https://bit.ly/3L2yxeY Resources 20 © 2023 SeeChange Technologies
  • 21. 21 © 2023 SeeChange Technologies - end -