One source of truth: From Spreadsheets to a Data Eco-SystemCharlie Havens
When an organization moves from having its staff organize their individual data in spreadsheets, to an organizational culture that gives data a more central role in its environment, there are cultural, process, budget, and staffing considerations. This webinar takes a high level look at those required organizational changes, when moving to having one center of data truth with shared and controlled access, owned by the organization, rather than by individuals, and where over-time the data silos are reduced, until the organization possesses a growing data eco-system.
Here are a few questions that were asked and addressed during this webinar:
Q: For a small nonprofit, who should take ownership of the data?
Q: Can you talk about the pros and cons of the two tools you mentioned, Apsona and DemandTools. Are there any low cost tools for our data related needs?
Q: How can we estimate the time and expense to build a good CRM system?
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
What’s Your Problem? …and will Salesforce solve it?
How big of a project does this need to be? Do we have the budget for this? Can this be handled in-house, or should we outsource? Will it take one week to plan and implement…or (gasp!) one year? None of these questions can be answered without first defining your CRM vision, then selecting the platform you wish to use in getting there, identifying your constraints, the opportunity you wish to create or the problem you wish to solve; and then you ready to choose and define your first destination on your journey.
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
From Ordinary to Extraordinary: Using Social Media to Do More with Your Medic...Suzanne Carawan
Social media is exciting. And overwhelming. And exhausting.We all inherently understand its power and promise, but how do we capitalize on this without spending our entire day tweeting? What social media tools should we use and for what purpose when there are so many available to us? How do we get real value out of social networking so that we can actually perform
our jobs better and serve our physician and patient populations?
Join this session to get answers to these questions and ideas that you can take home and immediately implement. Learn how to fast-track your way through the maze of social networking so that your practice has a
solid plan for utilizing the social web. This fast-paced and idea-driven session is guaranteed to leave you with a solid understanding of social media and ready to take
social action for your practice!
'Homespun Fun - the art of Kahoots' by Honeyslug at Develop 2010Ricky Haggett
A talk we gave at the Develop conference in Brighton on 16/07/10 about how we made all the art for our game Kahoots (www.savethekahoots.com) ourselves, using things we bought, scanned, made or drew.
This presentation discusses the changes that have occurred in expectations and perceptions now that social and mobile have shifted the power to the consumer.
One source of truth: From Spreadsheets to a Data Eco-SystemCharlie Havens
When an organization moves from having its staff organize their individual data in spreadsheets, to an organizational culture that gives data a more central role in its environment, there are cultural, process, budget, and staffing considerations. This webinar takes a high level look at those required organizational changes, when moving to having one center of data truth with shared and controlled access, owned by the organization, rather than by individuals, and where over-time the data silos are reduced, until the organization possesses a growing data eco-system.
Here are a few questions that were asked and addressed during this webinar:
Q: For a small nonprofit, who should take ownership of the data?
Q: Can you talk about the pros and cons of the two tools you mentioned, Apsona and DemandTools. Are there any low cost tools for our data related needs?
Q: How can we estimate the time and expense to build a good CRM system?
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
What’s Your Problem? …and will Salesforce solve it?
How big of a project does this need to be? Do we have the budget for this? Can this be handled in-house, or should we outsource? Will it take one week to plan and implement…or (gasp!) one year? None of these questions can be answered without first defining your CRM vision, then selecting the platform you wish to use in getting there, identifying your constraints, the opportunity you wish to create or the problem you wish to solve; and then you ready to choose and define your first destination on your journey.
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
From Ordinary to Extraordinary: Using Social Media to Do More with Your Medic...Suzanne Carawan
Social media is exciting. And overwhelming. And exhausting.We all inherently understand its power and promise, but how do we capitalize on this without spending our entire day tweeting? What social media tools should we use and for what purpose when there are so many available to us? How do we get real value out of social networking so that we can actually perform
our jobs better and serve our physician and patient populations?
Join this session to get answers to these questions and ideas that you can take home and immediately implement. Learn how to fast-track your way through the maze of social networking so that your practice has a
solid plan for utilizing the social web. This fast-paced and idea-driven session is guaranteed to leave you with a solid understanding of social media and ready to take
social action for your practice!
'Homespun Fun - the art of Kahoots' by Honeyslug at Develop 2010Ricky Haggett
A talk we gave at the Develop conference in Brighton on 16/07/10 about how we made all the art for our game Kahoots (www.savethekahoots.com) ourselves, using things we bought, scanned, made or drew.
This presentation discusses the changes that have occurred in expectations and perceptions now that social and mobile have shifted the power to the consumer.
2. AGİS NEDİR?
• Kurumlar ve Çağrı Merkezleri için geliştirilmiş,
• Telefonla ulaşılmak istenen kişilerin güncel telefon
numaralarına daha hızlı ve etkin ulaşmalarını sağlayan,
• Yeni nesil teknolojileri ve servisleri kullanan
• Abonelik esası ile çalışan hizmet modelidir.
3. NEDEN AGİS ?
AGİS abonesi Kurumlar ve Çağrı Merkezleri;
• Ulaşılmak istenen kişilerin numaralarının Telekom Operatörlerinden teyidini
hızlı ve otomatik olarak yapar. Bu sayede, güncel numarası olan kişiler, -vakit
kaybetmeden- aranabilir.
• Güncel telefon numaraları (118 Sorgusu ile) web servis üzerinden otomatik
olarak, hızlı ve kontrollü bir şekilde elde edilir.
• Numaraları bulunan kişilere kontrollü, hızlı ve ekonomik biçimde SMS mesajı
gönderilebilir.
4. NEDEN AGİS ?
Tüm bu özellikleri ile AGİS, başta çağrı merkezleri olmak üzere tüm müşteri
yönüne yapılan aramalarda;
- Giderleri düşürür,
- Aramalarda hedefe ulaşma kalitesini,
- Satışları ve
- Tahsilatı arttırır.
5. NEDEN AGİS ?
AGİS, Çağrı merkezlerine yeni olanaklar sunar:
1- Hedef kitleye erişim oranını yükseltilmesi
2- Alınan hizmetten memnun müşteriler sayesinde müşteri sadakati oranını
yükseltme
3- Özellikle “satış performans”ına dayalı çağrı merkezi hizmetlerinde satış
performansının artmasına olanak sağlama
4- Tahsilat bazlı çalışan çağrı merkezlerinde tahsilat oranını yükseltme
5- Son olarak yanlış erişimden kaynaklanan zaman kaybı, arama maliyetleri
ve numara doğrulamada oluşan maliyetleri azaltma
9. 1 - Online 118 Numara Doğrulama / Teyit :
Amacı :
Elinizde var olan telefon numaralarının, kontrolü ve teyidi için kullanılır.
Faydası :
Böylelikle iletişimin hemen sağlanabileceği kişiler belirlenip, bunlara öncelik
verilir.
118’den Doğrulananlar :
Uygulamalardan SMS’le Bilgilendirme veya Click-2-Call Araması yapılır.
118’den Doğrulanmayanlar :
TCKN SMS veya Online 118 İsimden Sorgu’ya yönlendirilir.
10. 2 – TCKN SMS Gönderimi :
Amacı :
Telefon numarası olmayan, ama TCKN’si olan muhatapların;
Güncel GSM numarasına, TC Kimlik Numarası kullanılarak, SMS
gönderilir.
Faydası :
TCKN’si olan kişiye, ekonomik ve hızlı bir şekilde, bilgi ulaştırılır.
SMS ulaşan TCKN’ler kurumun sistemine kaydolur.
TCKN’si vasıtasıyla GSM’ine SMS ulaşanlar :
Geri arayabilirler.
SMS’in ulaştığı GSM Operatörü’nün 118 kayıtlarından sorgu yapılır.
TCKN’si vasıtasıyla GSM’ine SMS ulaşmayanlar :
118 Sorgu’ya yönlendirilir.
11. 3 – Online 11858 Bilinmeyen Numara Sorgusu :
Amacı :
Güncel telefon numarası olmayan muhatapların;
Güncel GSM ve Sabit Operatör numaraları,
İsim + Soyisim + İl + İlçe bilgileri kullanılarak
11858’den, online olarak alınır.
Faydası :
Güncel telefon numaralarına ulaşılır.
Sorgu, ekonomik ve hızlı bir şekilde yapılır.
Gelen numaralar sistem içine kaydedilir.
11858 Sorgusundan Numara dönenler :
Aramaya yönlendirilir.
11858 Sorgusundan Numara dönmeyenler :
Dosyadaki diğer muhataplar için 11858 Sorgusu yapılır.
12. 4 - SMS Gönderimi :
Amacı :
GSM numarası olan muhataplara; uygulama içinden, otomatik olarak,
takipteki durumu ile ilgili bilgilendirme SMS’i gönderilir.
Faydası :
Muhataplara, ekonomik, hızlı ve kontrollu bir şekilde, borcu ile ilgili bilgi
ulaştırılır.
GSM’ine SMS ulaşan borçlular :
Geri arayabilir.
Ya da aranır.
GSM’ine SMS ulaşmayan borçlular :
Daha detaylı 118 Sorgu’ya yönlendirilir.
13. 5 –Click-2-Call :
Amacı :
Uygulama içinden, tüm bilgiler ekranda olduğu halde telefonla aranabilir.
Aramalar, SUPERONLINE VoIP ile kaliteli, hızlı ve kontrollü yapılır.
Faydası :
Muhataplara, ekonomik, hızlı ve kontrollu bir şekilde, ulaşılır.
Gün içindeki arama sayısı ve verimi artar.
Arayan kurum :
Kuruma sadece Internet bağlantısı alınır. Santral fonksiyonlarının tümü
SUPERONLINE’daki sistemlerden çalışır.
Aranan :
Geri aramalarda, arayan numara algılanarak kişinin bilgisi otomatik
olarak ekrana getirilir.