Agile Mumbai 2022 Reimagining the Application of AI in L&D and Recruitment Sriya Khandelwal Business Head, Center for Artificial Intelligence and Advanced Analytics (CAIA)

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Re-imagining the Application of AI in L&D and
Recruitment to Deliver Business Value

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INTRODUCTIONS

4. ORGANISATIONS TODAY VS EARLIER
No longer a place where
the CEO and CHRO have
to see a vision and drag
people to achieve it
Rather a place where the
whole team holds
stewardship for a shared
vision and carries leadership
to unprecedented success !

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Let us Consider the journey of a Student named ADITI

6. • Creating a Visible
Corporate Profile
• Placement
Solutions/Tools
• TJM/ SkillsAlpha
• Mercer/ Mettl
• Myma
• LeX
• Compass
• Taleo
CAMPUS LIFE
Contextual Curated
Sources (projects, blogs,
videos)
Social Networks
Referrals
Coach and
Expert Inputs
The Journey from Campus to Corporate – ADITI
Career
Options
TPC

7. KEY SKILLING PARADIGMS
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SELF PACED
Multi-user access to skills at
own time, own pace and
anywhere
ENABLING
Enabling Aspirational
Journeys
Tools and Technology
LEARNING
Machine Learning, Artificial
Intelligence and Communities
Gamified Learning
Online/Virtual/On-the Job
PLATFORMS
Digital Career Management
and Learning Platforms

8. The Corporate Skilling Journey – ADITI – The Employee
Corporate Citizenship
(Multi channel Learning)
Skilling - the "want to know" set
(Aspirational & Self-improvement)
Skilling - the "must learn" set
(Courses defined by the organisation)
Skills Gap Identification
(Aiding self-discovery)
Career Options exploration
(Transition from campus to corporate; voyage of discovery )
• Career Path Ideas
• Skill Assessment
• SaaS Based Counselling - Nudges
• Digital Access to Tools/ Libraries
• Content Analytics
• Learning Style Analytics
• Priority Analytics
• NLP – Decision Making

9. THE EXISTING SKILLING GAP
Individual Organization
Career Aspirations
Skills Enhancement
Growth Goals
Succession Planning
Skills Management
Skill-Role Gaps
MassiveOpenOnline
Coursesoffernomastery
Lowadoptionrates,<12%
usageofacquiredlicenses&
<10%forclassrooms
Systemofrecordsans
recommendation
EXISTING LEARNING TECHNOLOGIES DO NOT BRIDGE THE GAP EFFECTIVELY

10. INTEGRATE SYSTEMS
Trainee Journey Mgmnt| Learning Mgmnt Systems | HR Mgmnt Systems | Performance Mgmnt Systems
OUTCOME
• Talent mobility
• Learning Telemetry
• Empowerment
DIAGNOSTICS
• Powerful growth conversations
• Creating a skill inventory
• Adaptive Learning
OBJECTIVE
• Define aspirations & career path
• Personalized skilling journey
• Knowledge Accessibility
SKILLS ALPHA DIGITAL HR PLATFORM
AI BASED LEARNING SYSTEM TACKLES THE PROBLEM -
AI Powered Skilling Skill Gap Analytics Social Learning
Personalized career paths Real time Skills Inventory

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Organization Skill Inventory
Real-time Skill Dashboard
Career Navigator
TJM
College and Student

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Organization Skill Inventory
Real-time Skill Dashboard
Career Navigator
Curated Marketplace
SKILLSALPHA - REAL - TIME DEMO – ADITI

13. CONTEXT
NETWORK
BUSINESS
ASPIRATION
STREAMS
AI DRIVEN SELF SKILLING USING SKILLSALPHA
AI POWERED SKILLING PLATFROM
SKILL BOTS AIDING SKILL & CAREER DEVELOPMENT
Affinity
Pathways
Curated
Skilling
Community
Support
Knowledge
Creation
Learning &
Coaching
Knowledge
Pathways
TECHNOLOGY ENABLED
SELF SKILLING
BUSINESS
ALIGNMENT
SKILL
INVENTORY
PERFORMANCE
EFFICIENCY
SKILLING
@ SCALE

14. CASE STUDY #1 – Key Benefits
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• Leading IT-BPM Provider
Customer
• 7000+ employees across US, UK and India
• Deep focus on skilling for new opportunities
and re-skilling on latest technology
Background
• SAP Success Factors
• Skill Soft
• Plural Sight
• MS Exchange (Email and Calendar)
Systems Used
Results
7% Increase in Skill
levels over a 90 day period
53%
Increased skilling
engagement v/s 7%
adoption of traditional LMS
Easier and quicker talent mobility
across projects based on skill
inventory analytics
100000+ Alpha BoT powered
knowledge interactions

15. CASE STUDY #2 – Key Benefits
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• Leading FMCG Company
Customer
• 10000+ employees pan India
• Sales driven business model
• Focus sales and channel management skills
Background
• SAP
• Home grown LMS
• MS Exchange (Email and Calendar)
• Home grown PMP
Systems Used
Results
100%Transformation to blended
model, improving on field time
On-demand byte-sized
access to skilling nuggets via mobile
15% Increase in Skill
levels over a 90 day period
20%
Rise in compliance
with organization
process and policy

16. CASE STUDY #3 - Key Benefits
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• Fast Emerging BFSI Company
Customer
• 4000+ employees pan India
• Ramping up to 14,000 employees
• 80% on-field employee base
• Presence in 500 tier 2 and 3 cities
Background
• Execute HR & LMS
Systems Used
Results
50% improvement in knowledge
retention of 300+ hours of product training
25% reduction
in cost of Skilling
32% Rise in self-discovery
of product know-how

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ASPIRE
ALIGN
ACQUIRE
AUGMENT
I’m interested to
develop my career, I
wish I knew what my
options were
OK! I know what skills I
need to acquire but I
want to be in control
and I hate classroom
sessions
Alpha BoT, you make
my skilling journey
easy and interesting.
Thanks!
Sure, my AI and NLP
along with cognitive
and deep-learning
does the trick
I’m so excited to
share my expertise
with my peers and
help them succeed
Finally ! What was Aditi’s Learning experience like ……

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PART 2- Automation and AI in
Recruitment to Deliver Business Value

19. Intelligent and Decision Based Recruitment using AI
Candidate
Shortlisting
Interview
Preparation
Interview
Process
Intelligence & Decision Support :
AI
1. JD- Completeness Check & Feature
Extraction
2. Federated Search across multiple databases
3. Semantic search query and filter candidate
resume database (with match scores)
An application developed using AI for recruitment which will enable:
• Quick shortlisting based on pre-set criteria for each role.
• Intelligent interviewing questions based on social media footprint and Biodata analysis
Intelligence & Decision Support :
AI
1. Structured Process - Evaluation Areas &
Weights
2. Redacting key information to avoid bias (if
required)
3. Digital Media footprint search & validation
Intelligence & Decision Support :
AI
1. Resume & Social Media parsing to highlight
‘Red Flags’ & ‘Exploration Areas’
2. Interview Question hints
3. Feedback Loop on ‘missed’ or ‘wrong’
highlights
A Structured Recruitment Process

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22. STEP 1 : Candidate Shortlisting

23. STEP 2 : Interview Preparation
HUMAN
INTERVENTION

24. STEP 3 : Interview Process
Evaluation & Aspect Extraction
Feedback System for Improved AI

25. Recruiting automation using AI is particularly helpful for
companies that need to quickly scale their team or have limited
resources. It also offers a powerful competitive edge—recruiters
can start moving pre-vetted candidates through the hiring cycle
before less nimble companies can act.
How does AUTOMATION + AI help in Recruitment ?
• Increase recruitment Productivity
• Accelerate Time to Fill
• Reduce Cost to Hire
• Build a Robust Pipeline
• Creating a good candidate
experience
61% of those surveyed in Deloitte’s Global Human Capital
Trends Survey, found that recruitment’s biggest challenge is
finding qualified experienced hires.

26. Thank You!
sriyak@5fworld.com
sriyak@skillsalpha.com
sriyak@centerforaia.com

27. Extra Slides

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29. ROLE HIERARCHY
Back

30. COMPETENCY
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34. Context Connect Cheerful
BOT INTERACTIONS

35. SKILL PROGRESSION
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36. LEARNING PATHWAYS
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