Local Governments often carry the “bureaucracy” moniker and are generally considered slow and unresponsive. Yet, people expect and should experience prompt outcomes from their local governments. Transforming to Agile offers the foundation for governments to be more responsive to citizens and deliver higher quality services more often. Working with each other, collaborating with customers, responding to change and accountability are common to both Agile and government alike. One can easily connect Agile with Local Government based on these principles, however, putting Agile into practice at a Local Government is a different story altogether. This presentation will examine Agile in progress at the Local Government level. We will cover how Collin County’s Scrum teams manage work effort and each other. We are achieving customer satisfaction, process improvement and most importantly, a focused team. We will discuss how being Agile can extend well beyond application development. We have successfully introduced tools such as kanban and Scrum to largely response-driven departments where planning is a luxury. We believe Agile principles can be used outside of technology departments in order to be more effective and transparent agency-wide. This presentation will demonstrate what has improved since becoming Agile, what still needs work, and why this approach works for government agencies. The goal of this talk is to have you walking away thinking, "why isn't my local government working toward becoming Agile?"

1. Tales of Culture,Engagement & Courage
Tim Nolan, Collin County,Texas

2. FROM THE BEGINNING TO THIS TALK
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3.  Dallas/Ft. Worth
Metroplex
 Population – 942,063
(Source: Collin Co GIS – Apr 07, 2015)
 Highly Educated,
Affluent and Mobile
 Citizen Engagement is
Difficult for Texas
Counties
 Elections are our “High
Water Mark"
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4. CIO Suggested - 2010
Joined DFW Scrum - June 2011
Agile Management Overview – 1 Day
Certified Scrum Developer (CSD)
Training – Aug 2011
Fist of 5
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5.  DFW Scrum – Jim Highsmith
 Open Invitation – Lance Dacy
 Fellowship Technologies
 Observed Sprint Review
 Observed Sprint Planning
 Kicked out of Retrospective
 Took lots of pictures
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6. County Clerk Call – April 2011
• School Census Records Online
• Genealogy Conference in 6 months
Email Project Management
Forgot about the request
Angry Elected Official
• “You have 2-Weeks!!!”
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 Curb your enthusiasm
 Scrum is about
exposing impedances
Lance’s Wisdom

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10. April
Mon Tue Wed Thu Fri
1 2 3 4 5
Sprint 01 Ends
Sprint 01 Review
Sprint 01 Retro
Sprint 02 Planning
Start Sprint 02
8 9 10 11 12
Sprint 03 Refinement
15 16 17 18 19
Sprint 02 Ends
Sprint 02 Review
Sprint 02 Retro
Sprint 03 Planning
Start Sprint 03
22 23 24 25 26
Sprint 04 Refinement
29 30
Sprint 03 Ends
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12. Development Team
Scrum Master
• By Committee
• Revolving
• Always a DEVs
Product Owner – Manager
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13.  Culture
 Courage
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17. Genealogy Corner
SharePoint Upgrade
• Responsive Design
• Migration
• Everyone Contributes
eFiling Stamp
• County Clerk
• Elections
Mobile Line Wait
Judicial Online Search
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18.  PMO Project
 Limited Customer
Access
• DEVs could not talk to
customer
• “I’m the customer” -
PMO
 Command & Control
 “Need to Know” Basis
 Waterfall vs Agile
 What & How
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23. Team Method Duration
AppDev Scrum 2-Week Sprints
GIS Scrum 2-Week Sprints
Records kanban On-Going,WIP
Security Khan-bahn TBD
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29. Team Culture
Middle Management
Departmental Culture
/ Resistance
CIO Wants Agile
Individual’s Stories
Some Customers are
“hard to help”
PFPs
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30. More work than expected – Management
Visualize Progress – Customers
Focus - Team
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31.  Don’t let perfection
be the enemy of
good
 “Next Sprint”
 Clear & Concise
direction
 Daily praise &
gratification
 Completing work
daily
 Daily progress
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34. Tim Nolan, Collin County,Texas
tnolan@co.collin.tx.us
972.548.4588
nolantim
@plotboy
TimNolan3
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