The document discusses the benefits of cloud computing, including cost savings, flexibility, and agility. It provides examples of companies using cloud services to streamline IT delivery, standardize technology and improve collaboration, better manage risk and capacity planning, and enhance customer relationship management and productivity. While cloud computing promises benefits, the document notes there are many complex factors to consider in cloud adoption and management.

1. 1
Gordon Makryllos
the age of the cloud
private cloud, SaaS and the future

2. calculating cost savings from
cloud needs to factor in at least 8
different parameters from peak
loads to hardware costs
2 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * INSEAD Research 2013
today cloud is about more than
‘just’ cost reductions
the bigger picture is that cloud
delivers the flexibility and
agility you need to be
competitive
74% of companies that invest
heavily in cloud were
competitively agile *
“cloud is about how you do computing,
not where you do computing”
74%
Paul Maritz, CEO (2008-12), VMware

3. outsourcing
premises-based
co-location
3 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
from ownership to on-demand, cloud computing
changes how companies consume IT
savings on skills and resources
 24 x 7 support, L2/L3 expertise across all technologies
 continuous infrastructure refresh
economies of scale
 no hardware purchase
 multi-tenanted infrastructure and shared support
flexibility
 enable new applications across multiple locations
 dynamic allocation of resources
 on demand, self-service
 usage-based payment
cloud computing
vs

4. 4 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
streamline
IT delivery
examples of cloud usage themes
that we are seeing
enhance CRM
& productivity
standardize ICT
& improve collaboration
better manage risk
& capacity planning

5. 5 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 make IT more agile to support rapidly expanding business in EMEA
 reduce TCO, no CAPEX
solution
 self-managed IaaS solution with ability to scale up and down, and
pay as you use model.
 end-to-end ‘network+ IT infrastructure’ management
results
 on-demand provisioning and ability to manage applications and
capacity remotely from China
 significant (30%) TCO reduction vs legacy DIY data centre
operations.
major global biotech group uses cloud to
streamline IT delivery and achieve TCO
reduction

6. 6 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 120+ PBXs, multiple brands, managed locally, many approaching
end of life
 limited collaboration and mobility flexibility between employees
solution
 Business Together as a Service - global cloud-based UC solution
for 20,000 employees, 75 sites in 25 countries.
 new collaboration capabilities with integrated web, video and
audio conferencing
results
 simplified management, standardized features and mobility
enabled globally
 greater flexibility to add users / sites / features quickly
 simplified collaboration and enhanced productivity
multinational conglomerate uses UCaaS to
standardize ICT across the region and improve
collaboration

7. 7 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 increase agent productivity and overall efficiency of the
contact centre
 achieve economies of scale across the region
solution
 centralized Web 2.0 cloud contact centre solution
delivering call collection costs reduction, voice recording
in the cloud, and increased control and visibility
results
 simple user-friendly interface increasing agent
productivity
 central visibility and control resulting in enhanced
efficiency
 improved client’s customer satisfaction
leading global HR company chooses cloud contact
centre to enhance CRM and productivity

8. 8 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 managing multiple data centres across the region without
BC/DR plan
 unable to respond quickly, flexibly and cost-effectively to
rapid growth
solution
 hybrid private cloud solution across Orange data centres in
Singapore, France and US
 inter-region DR and overflow capability for select mission-
critical application (e.g. ERP)
results
 enhanced BC/DR capability to mitigate risks
 improved capacity planning to increase business agility
multinational luxury goods group chooses cloud to
enhance BC/DR and capacity planning to manage risk
and increase agility

9. no longer about technology use - it’s about
‘value consumption’
enhanced
collaboration
consolidation and
standardization
mobilizing enterprise
workforce
increasing
business agility
improving customer
relationships
managing complexity
& improving
operational efficiency
“57% of business and
technology leaders believe
that cloud will be a source of
competitive advantage” *
“Business leaders have been
using the cloud to foster
collaboration and drive
innovation, suggesting that
this type of technology is
relevant to more
departments than just IT” **
“By 2016, cloud services will be
a vital sourcing option and $1
of every $5 will be spent on
cloud-based software and
infrastructure” ***
9 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report

10. 10 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
cloud computing may appear simple on the
surface, however there’s a lot underneath
IaaS, PaaS, SaaS?
public, private, hybrid?
security & privacy
service management
server infrastructure
physical and virtual design
support services
governance
scalability
legal & compliance
data migration
transition & user adoption
APIs & plugins
disaster recovery & continuity
transformation support
response-time SLAs
pay per use, reservation
provisioning engine
cloud computing

11. the typical cloud customer journey,
not a ‘big bang’
cloud readiness
assessment
address
pain points
POC / pilot
1 2 3
lifecycle service
management
transition architecture design
456
the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos11

12. cloud is a journey
this is not ‘all or nothing’, ‘now or never’
 cloud is a revolution that will take place with or without
the IT departments
 this is also an evolution building up from first phase
consolidation and optimization initiatives
 gradual transformation toward hybrid cloud has
become the norm
12
thank you
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the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos