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Advanced reputation-management-brochure
Advanced Reception Management (ARM) aims to optimize the customer experience by providing a controlled and monitored reception area, enhancing appointment management and communication regarding waiting times. It benefits both customers and staff by reducing chaos, improving workflow, and utilizing real-time data for better service delivery. ARM includes features like token dispensing, multilingual announcements, performance reports, and integration with other systems for efficient management across multiple service counters.
Advanced reputation-management-brochure
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- 3. AdvancedReceptionManagement(ARM) ARM Theefficientandautomated managementofreception Deliveryofastandardandconsistent experiencetocustomers/visitors acrosstheorganization Appropriateresourceallocation UsewaitingtimeforNewSales Opportunity,CustomerFeedback andProductDemonstrations Statisticalanalysis,forecastingand scheduling Improvedefficiency Multi-service,multi-counterload balancingwithcommonwaitingarea Forthe Organization Functions& Features Informationofwaitingconditionsin realtime–onpanelscreens. Purposeofvisit–canbeascertained inadvanceandthevisitordirected toappropriatecounter. Aworkflowcanalsobesetupwhen customerhastovisitmorethanone counter. Identification of thecustomer – acknowledge premier status, prioritize and bring up customer dataonscreenbeforehandtofurther refinetheexperience. Tokendispensing–fullyinformative tokenprintingwithoptionalwaiting time,numberinqueueandsales message.Differenttokensetfor differentservices.
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