The document discusses Wolters Kluwer's adoption of linked data principles to accelerate their business transformation processes. It describes Wolters Kluwer as an information services company providing tools for legal, tax, finance, and healthcare professionals. It also outlines their shift from print to digital content delivery and their development of a content standard and semantic model using linked data to power use cases like cross-source querying and a semantic integrator.

1. ISWC 2015 – Linked Data at Wolters Kluwer
Adopting Linked Data principles for
accelerating business
transformation processes in Wolters Kluwer
Quentin Reul, PhD
Christian Dirschl
Nuria Casellas, PhD
William Flannery, PhD10/13/2015

2. ISWC 2015 – Linked Data at Wolters Kluwer
ABOUT WOLTERS KLUWER

3. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer
3
Legal & Regulatory Health
Tax & Accounting Governance, Risk & Compliance

4. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer
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Legal & Regulatory Health
Tax & Accounting Governance, Risk & Compliance
Wolters Kluwer is an information service and
publishing company providing information and tools to
empower legal, tax, finance, and healthcare
professionals in making the most informed decisions.

5. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer
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6. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer
Wolters Kluwer provides solutions to
customers in over 170 countries and provides
content in at least a dozen languages.
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7. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer Transformation
35%
43% 49% 54% 58%
68%
13%
13%
15%
15%
16%
12%52%
44%
36% 31% 26% 20%
2004 2006 2008 2010 2012 2014
Print
Services
Digital
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8. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer Transformation
35%
43% 49% 54% 58%
68%
13%
13%
15%
15%
16%
12%52%
44%
36% 31% 26% 20%
2004 2006 2008 2010 2012 2014
Print
Services
Digital
8
In 2014, 80% of Wolters Kluwer revenues were
coming from online, software and services.

9. ISWC 2015 – Linked Data at Wolters Kluwer
Wolters Kluwer Transformation
Static
content
 Books
 CD-Rom
Online
offerings
 One size fits all
 Research driven
Workflow
 Integrate software
 End-to-end
workflow system
Big Data
 Leveraging data
exhaust for
valuable insights
Traditional
information
Segmented
solutions
Targeted
offerings
LOW OPPORTUNITY; PENETRATED HIGH OPPORTUNITY; LOWER PENETRATION
Deliveredvalue
Incremental offerings (additive, not mutually exclusive)
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10. ISWC 2015 – Linked Data at Wolters Kluwer
WOLTERS KLUWER CONTENT
STANDARD

11. ISWC 2015 – Linked Data at Wolters Kluwer
What is content?
Content is the [timely] presentation of
information for a purpose to an
audience through a channel in a form.
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12. ISWC 2015 – Linked Data at Wolters Kluwer
Content Standard Evolution
DTD’s (1986) Schema’s (2001) Ontologies (2003)
Scoped to documents
Scoped to documents /
content objects
Scoped to inter-related
content objects
SGML / XML XML XHTML / RDF / RDFa / OWL
Weak/No data-typing Strong data-typing
Reuse of Strong data-typing
from other schema’s
Tight binding between model
and instance
Tight binding between model
and instance
Loose binding between model
and a collection of instances
Non-Formal descriptions of
inter-document dependencies
Non-Formal descriptions of
inter-object dependencies
Formal descriptions of inter-
object dependencies
Fragile extensibility at the
cost of precision
Limited extensibility at the
cost of complexity
Native Extensibility
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13. ISWC 2015 – Linked Data at Wolters Kluwer
Content Standard
• Content standard is based on industry Web standards;
• It aims to capture, validate and manage single source content
through separation concerns;
• It is not only intended for human consumption, but is also intended
for enabling task-focused software applications (e.g. workflows,
etc.);
• It aims to improve time to market and reduce costs through a
shared and extendable content model.
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14. ISWC 2015 – Linked Data at Wolters Kluwer
Semantic Model
Document Structure
hasDocumentInstance
hasDocumentParthasDocumentInstance
FileResource
FileResource
Fragment
Document
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15. ISWC 2015 – Linked Data at Wolters Kluwer
Semantic Model
Document Structure Document Metadata
hasDocumentInstance
hasDocumentParthasDocumentInstance
FileResource
FileResource
Fragment
Document
PID
2014-05-01
Title
displayTitle
localId
sortOn
publisher region
court judge
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16. ISWC 2015 – Linked Data at Wolters Kluwer
User Feedback
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• Words != meaning
• SMEs can’t always convey semantics
• Lack of human-readable documentation

17. ISWC 2015 – Linked Data at Wolters Kluwer
Lesson Learned
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• Centralized management
• Rigid logical constraints hinder re-use
• Difficult to define mappings between
content formats
• RDF/XML != XML
• Words != meaning
• SMEs can’t always convey semantics
• Lack of human-readable documentation

18. ISWC 2015 – Linked Data at Wolters Kluwer
Refactored Semantic Model
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19. ISWC 2015 – Linked Data at Wolters Kluwer
USE CASES

20. ISWC 2015 – Linked Data at Wolters Kluwer
Linked Data Traffic Pattern
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21. ISWC 2015 – Linked Data at Wolters Kluwer
Content Delivery Channels
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Semantic
Integrator

22. ISWC 2015 – Linked Data at Wolters Kluwer
Content Delivery Channels
Semantic
Integrator
A Semantic Integrator allows content from heterogeneous sources
to be shared across platform based on meaning (and not syntax).
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23. ISWC 2015 – Linked Data at Wolters Kluwer
Cross-Source Queries
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24. ISWC 2015 – Linked Data at Wolters Kluwer
Cross-Source Queries
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25. ISWC 2015 – Linked Data at Wolters Kluwer
Cross-Source Queries
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Documents indexed against WK topics can be
retrieved using topics defined in external
knowledge organization systems.

26. ISWC 2015 – Linked Data at Wolters Kluwer
CONCLUSION
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27. ISWC 2015 – Linked Data at Wolters Kluwer 27
- Enabling agile integration of distributed content
- Enabling agile integration of legacy content
- Enabling task-oriented workflows

28. ISWC 2015 – Linked Data at Wolters Kluwer 28
- Enabling agile integration of distributed content
- Enabling agile integration of legacy content
- Enabling task-oriented workflows
- Leveraging the curation of open data
- Leveraging automated content enrichment
- Identifying content impacted new published item

29. ISWC 2015 – Linked Data at Wolters Kluwer 29
- Enabling agile integration of distributed content
- Enabling agile integration of legacy content
- Enabling task-oriented workflows
- Leveraging the curation of open data
- Leveraging automated content enrichment
- Identifying content impacted new published item
- Supporting the management of chunked content
- Enabling responsive content based on users’ context
- Reporting on customers’ behaviours / needs
- Enabling iterative content enrichment

30. ISWC 2015 – Linked Data at Wolters Kluwer 30