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10/04/2013 #bbcon 1
Addressing the Second Level Donor
Pyramid
PRESENTED BY PAGE BULLINGTON,
DIRECTOR PROFESSIONAL SERVICES
TARGET ANALYTICS
10/04/2013 #bbcon 2
TARGET ANALYTICS
Leading Provider of Supporter Insight & Analytics to the Nonprofit Sector
Division of Blackbaud, Inc.
7,000+ Customers, Across All Nonprofit Segments
Key Assets:
Cooperative Database - Industry’s largest donor database; over 2B
philanthropic transactions from 80M+ households
NOZA Database - Industry’s largest searchable database; over 65M
uniquely identified gift records
donorCentrics – Nonprofit’s largest & most established performance
benchmarking practice, with more than 530 participating organizations
Key Product Lines:
Direct Marketing Solutions
Major Gift Fundraising Solutions
Data Enrichment Services
Performance Benchmarking & Reporting
ά
10/04/2013 #bbcon 3
THE SCREENING PROCESS
You
Industry/
External
Target
Analytics
We apply the models to
pinpoint supporters with the
likelihood and capacity to
give to your mission
We perform detailed screening
to uncover actual wealth,
career and philanthropic
connections on the individuals
most likely to be annual,
major and planned gift
prospects
We utilize your
organization’s unique giving
records, proprietary and
external data, and our
proven statistical analysis to
create custom models
Model types
MAJOR
PRINCIPAL
PLANNED
$$$
$$
$
$
$$
$$$
$$$
$$
$
$
$$$
$$
$$$
$$$$
$$
10/04/2013 #bbcon 4
WHY A SECOND LEVEL?
]
10/04/2013 #bbcon 5
Major
Mid
Annual
SECOND LEVEL DONOR MOVEMENT
Principal
Non Donors
10/04/2013 #bbcon 6
• Designed to jump start the campaign
• Could equal roughly 80% of the dollars raised
• Help demonstrate campaign leadership and capacity
• Elevate individuals to (and provide examples of) pace setter status
• Ability to influence later giving at all levels
• Will provide a vehicle for publicity
PRINCIPAL GIFT DONORS
10/04/2013 #bbcon 7
• Designed to jump start capital campaigns
• Could equal roughly 80% 90% of the dollars raised
• Help demonstrate campaign leadership and capacity
• Elevate individuals to (and provide examples of) pace setter status
• Ability to influence later giving at all levels
• Will provide a vehicle for publicity
And
“Of the nearly $300 billion donated [in 2011] more than
70 percent was given by individuals, of which
roughly half was given by the wealthiest 3 percent
of American households.”
WHY PRINCIPAL GIFTS?
)
10/04/2013 #bbcon 8
Additional Note:
The most common
motivations for stopping
support are an
organization soliciting
the donor too
frequently or asking for
an inappropriate
amount.
BIGGEST MOTIVATIONS FOR GIVING
Bank of America Merrill Lynch/ Center on Philanthropy at Indiana University Center for Philanthropy
http://www.philanthropy.iupui.edu/research-by-category/the-2012-study-of-high-net-worth-philanthropy ; accessed on 11/5/12
)
10/04/2013 #bbcon 9
WHO ARE THEY?
Inclination
Giving history is
trending positively
Confirmed patterns
of philanthropic
donations
Capacity
Well educated
and belong to
affluent
demographic
segments
Live in areas
where a higher
quality of life
index is present
Asset
Valuation
Purchase
expensive homes
and vehicles
Long-established
credit history
High real estate
valuation
Wealth
Indicators
Benchmarked
against peers
giving principal &
lead gifts
Higher incomes
and known public
assets including
stock
10/04/2013 #bbcon 10
HOW DO WE FIND THEM?
PRINCIPAL GIFT LIKELIHOOD
What is Principal Gift Likelihood?
Scores a donor based on their likelihood to
give a principal gift, typically $250k or more.
What does Principal Gift Likelihood do?
The model identifies ultra-high-value
prospects who have the means, passion, and
commitment to make game-changing
principal gifts to a non-profit
How does Principal Gift Likelihood work?
By utilizing a proprietary archive of principal
gift contributions, along with a wide array of
financial, demographic, and lifestyle attributes
linked to each analyzed constituent.
)
10/04/2013 #bbcon 11
WEALTH DOESN’T TELL ALL
The following assets can often
be discovered in publically
available data sources:
The following assets can often
be discovered in publically
available data sources:
Real estate values
Public company “insider” stock
holdings
Some private company
affiliations
Federal political donations
above $250
Charitable donations
cataloged from online sites
These assets are usually well-
hidden and will not be
discovered:
These assets are usually well-
hidden and will not be
discovered:
Debts and most Mortgages
Bank Account Holdings
Retirement Assets
Non-”insider” stock holdings
Business Assets not
voluntarily disclosed
Detailed wealth screening uncovers roughly 40% of assets.
You must do more to uncover these prospects.
)
10/04/2013 #bbcon 12
CASE STUDY – HIGHER EDUCATION
10/04/2013 #bbcon 13
The Challenge
• $250 million dollar campaign
• Gap analysis reveals campaign
pyramid gaps at the highest giving
levels
CASE STUDY #1
Goals & Objectives
• Identify new prospects of Ultra-High Wealth
• Increase size of current donor’s gift amounts
• Increase response rates across all gift levels
)
10/04/2013 #bbcon 14
CASE STUDY #1
• 600 previously-assigned prospects
• Tripled prospects rated at $1M+ for multi-year commitments
1,843 TOTAL IDENTIFIED PRINCIPAL GIFT PROSPECTS
Segmentation
Capacity to
Client
Number of
Prospects
Tier 1 $1M+ 188
Tier 2 $750K - $1M 199
Tier 3 $500K - $750K 416
Tier 4 $250K - $500K 1,040
10/04/2013 #bbcon 15
IMPLEMENTATION STRATEGY
Focused on realignment of major gift officer portfolios:
Review Of
Assigned
Prospects
Team
Pre-Qualifies
Unassigned
MGO Portfolios
Revised
Old Prospects
Dropped & New
Prospects Added
Tier 1 Assigned
For Exec
Cultivation
Tier 2 Assigned to
MGOs, Personal
Solicitation Plan
Tier 3 Assigned
for 2nd Phase of
Personal
Cultivation
Tier 4 Received
Higher-End
Mailings & Calls
Moved To Primary
Cultivation With
“Self Selects”
)
10/04/2013 #bbcon 16
CASE STUDY #1 - RESULTS
• Major Gift portfolios realigned to represent larger capacity
• More value in portfolios, fewer constituents
• Streamlined system for managing lower-level prospects;
ensures contact is made and initial cultivation begins
• Lower potential prospects moved from the assignment pool
• Development officers focused on the right individuals
Individual
accepted;
following the
event he made a
commitment for a
$500K gift.
Individual
accepted;
following the
event he made a
commitment for a
$500K gift.
Prior to new Tier
rating, the
individual was in
higher-end
direct mail pool
Prior to new Tier
rating, the
individual was in
higher-end
direct mail pool
Cumulative
lifetime giving
prior to the
invitation was
only $30,000
Cumulative
lifetime giving
prior to the
invitation was
only $30,000
Previously
underrated
prospect
received personal
invitation to
cultivation event
Previously
underrated
prospect
received personal
invitation to
cultivation event
)
10/04/2013 #bbcon 17
CASE STUDY 2 - CULTURAL
)
10/04/2013 #bbcon 18
The Challenge
• Large # of low-level donors (< $1K)
• Sub-optimal response rates
• Upcoming budget cuts & streamlining
OVERVIEW OF CHALLENGE
Goals & Objectives
• Uncover regular monthly donors that should
be upgraded
• Develop pipeline that will support multi year
capital campaign
• Discover new previously overlooked principal
gift prospects
)
10/04/2013 #bbcon 19
INITIAL RESULTS – 21,220 TOTAL RECORDS
$50,000
$100,000
$250,000
$500,000+
P
P
P
P
P
P
P
P
P
P
P
P
P
P
PP
P
74
6,248
5,431
9,467
)
10/04/2013 #bbcon 20
FURTHER PRIORITIZATION OF RESULTS
USING ADDITIONAL SCORECARD METRICS FOCUSED ON PHILANTHROPY AND
GIVING TO ORGANIZATION PROSPECTS WERE FURTHER SEGMENTED INTO 10
TIERS:
Group/Wave Record Count Rationale
1 2044 Tier 1 and Tier 2
2 1859 Tier 2
3 2419 Tier 2
4 1962 Tier 3
5 1760 Tier 3
6 1709 Tier 3
7 2151 Tier 4
8 1959 Tier 4
9 2157 Tier 4
10 3200 Tier 4
Ի䞠
10/04/2013 #bbcon 21
INTERESTING OBSERVATIONS
Only 961 of these
prospects have a
Solicitor assignment
<1/2 have made a gift
to in the past three
years
Top States:
• NY (13,883)
• CT (2,301)
• NJ (1,436)
• CA (1,521)
• FL (417)
• MA (340)
• TX (209)
~2,800 have never
made a gift
21,220
Records
Զ㖐
10/04/2013 #bbcon 22
PRINCIPAL GIVING SOLUTION: INITIAL
NEXT STEPS
Wave 1
• Prospects for immediate review
• Confirm that all prospects in these groups have assigned solicitors, are
disqualified or there is a plan in place for prioritizing qualification
• Some qualified prospects should be surfaced to executives for cultivation
Waves 2 & 3
• Use these pools for initial portfolio refinement over time
• Interim engagement should be assessed using mid-level or leadership
level programming opportunities
• Begin monitoring activity of un-assigned prospects to help with
prioritization
Waves 4 – 10
• Further prioritization should occur using special cohorts, geography and
other factors
• Consider pre-cultivation engagement strategies to help prospects ‘self
select’
Ձ꾐
10/04/2013 #bbcon 23
CONCLUSION
10/04/2013 #bbcon 24
IN SUMMARY
Well Designed & Executed Analytics .
• Uncover supporter insights that aren’t
easily derived from wealth screening
alone
• Streamline the process of interacting
day-to-day with supporters
• Direct our investment towards the
constituents & initiatives which yield
the highest ROI
• Produce results that far surpass past
performance, in terms of revenue and
efficiency
Ժ
10/04/2013 #bbcon 25
TWEET ABOUT YOUR SESSION
#SESSION #TRACK
#PRESENTER

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Addressing the Second-Level Donor Pyramid

  • 1. 10/04/2013 #bbcon 1 Addressing the Second Level Donor Pyramid PRESENTED BY PAGE BULLINGTON, DIRECTOR PROFESSIONAL SERVICES TARGET ANALYTICS
  • 2. 10/04/2013 #bbcon 2 TARGET ANALYTICS Leading Provider of Supporter Insight & Analytics to the Nonprofit Sector Division of Blackbaud, Inc. 7,000+ Customers, Across All Nonprofit Segments Key Assets: Cooperative Database - Industry’s largest donor database; over 2B philanthropic transactions from 80M+ households NOZA Database - Industry’s largest searchable database; over 65M uniquely identified gift records donorCentrics – Nonprofit’s largest & most established performance benchmarking practice, with more than 530 participating organizations Key Product Lines: Direct Marketing Solutions Major Gift Fundraising Solutions Data Enrichment Services Performance Benchmarking & Reporting
  • 3. ά 10/04/2013 #bbcon 3 THE SCREENING PROCESS You Industry/ External Target Analytics We apply the models to pinpoint supporters with the likelihood and capacity to give to your mission We perform detailed screening to uncover actual wealth, career and philanthropic connections on the individuals most likely to be annual, major and planned gift prospects We utilize your organization’s unique giving records, proprietary and external data, and our proven statistical analysis to create custom models Model types MAJOR PRINCIPAL PLANNED $$$ $$ $ $ $$ $$$ $$$ $$ $ $ $$$ $$ $$$ $$$$ $$
  • 4. 10/04/2013 #bbcon 4 WHY A SECOND LEVEL?
  • 5. ] 10/04/2013 #bbcon 5 Major Mid Annual SECOND LEVEL DONOR MOVEMENT Principal Non Donors
  • 6. 10/04/2013 #bbcon 6 • Designed to jump start the campaign • Could equal roughly 80% of the dollars raised • Help demonstrate campaign leadership and capacity • Elevate individuals to (and provide examples of) pace setter status • Ability to influence later giving at all levels • Will provide a vehicle for publicity PRINCIPAL GIFT DONORS
  • 7. 10/04/2013 #bbcon 7 • Designed to jump start capital campaigns • Could equal roughly 80% 90% of the dollars raised • Help demonstrate campaign leadership and capacity • Elevate individuals to (and provide examples of) pace setter status • Ability to influence later giving at all levels • Will provide a vehicle for publicity And “Of the nearly $300 billion donated [in 2011] more than 70 percent was given by individuals, of which roughly half was given by the wealthiest 3 percent of American households.” WHY PRINCIPAL GIFTS?
  • 8. ) 10/04/2013 #bbcon 8 Additional Note: The most common motivations for stopping support are an organization soliciting the donor too frequently or asking for an inappropriate amount. BIGGEST MOTIVATIONS FOR GIVING Bank of America Merrill Lynch/ Center on Philanthropy at Indiana University Center for Philanthropy http://www.philanthropy.iupui.edu/research-by-category/the-2012-study-of-high-net-worth-philanthropy ; accessed on 11/5/12
  • 9. ) 10/04/2013 #bbcon 9 WHO ARE THEY? Inclination Giving history is trending positively Confirmed patterns of philanthropic donations Capacity Well educated and belong to affluent demographic segments Live in areas where a higher quality of life index is present Asset Valuation Purchase expensive homes and vehicles Long-established credit history High real estate valuation Wealth Indicators Benchmarked against peers giving principal & lead gifts Higher incomes and known public assets including stock
  • 10. 10/04/2013 #bbcon 10 HOW DO WE FIND THEM? PRINCIPAL GIFT LIKELIHOOD What is Principal Gift Likelihood? Scores a donor based on their likelihood to give a principal gift, typically $250k or more. What does Principal Gift Likelihood do? The model identifies ultra-high-value prospects who have the means, passion, and commitment to make game-changing principal gifts to a non-profit How does Principal Gift Likelihood work? By utilizing a proprietary archive of principal gift contributions, along with a wide array of financial, demographic, and lifestyle attributes linked to each analyzed constituent.
  • 11. ) 10/04/2013 #bbcon 11 WEALTH DOESN’T TELL ALL The following assets can often be discovered in publically available data sources: The following assets can often be discovered in publically available data sources: Real estate values Public company “insider” stock holdings Some private company affiliations Federal political donations above $250 Charitable donations cataloged from online sites These assets are usually well- hidden and will not be discovered: These assets are usually well- hidden and will not be discovered: Debts and most Mortgages Bank Account Holdings Retirement Assets Non-”insider” stock holdings Business Assets not voluntarily disclosed Detailed wealth screening uncovers roughly 40% of assets. You must do more to uncover these prospects.
  • 12. ) 10/04/2013 #bbcon 12 CASE STUDY – HIGHER EDUCATION
  • 13. 10/04/2013 #bbcon 13 The Challenge • $250 million dollar campaign • Gap analysis reveals campaign pyramid gaps at the highest giving levels CASE STUDY #1 Goals & Objectives • Identify new prospects of Ultra-High Wealth • Increase size of current donor’s gift amounts • Increase response rates across all gift levels
  • 14. ) 10/04/2013 #bbcon 14 CASE STUDY #1 • 600 previously-assigned prospects • Tripled prospects rated at $1M+ for multi-year commitments 1,843 TOTAL IDENTIFIED PRINCIPAL GIFT PROSPECTS Segmentation Capacity to Client Number of Prospects Tier 1 $1M+ 188 Tier 2 $750K - $1M 199 Tier 3 $500K - $750K 416 Tier 4 $250K - $500K 1,040
  • 15. 10/04/2013 #bbcon 15 IMPLEMENTATION STRATEGY Focused on realignment of major gift officer portfolios: Review Of Assigned Prospects Team Pre-Qualifies Unassigned MGO Portfolios Revised Old Prospects Dropped & New Prospects Added Tier 1 Assigned For Exec Cultivation Tier 2 Assigned to MGOs, Personal Solicitation Plan Tier 3 Assigned for 2nd Phase of Personal Cultivation Tier 4 Received Higher-End Mailings & Calls Moved To Primary Cultivation With “Self Selects”
  • 16. ) 10/04/2013 #bbcon 16 CASE STUDY #1 - RESULTS • Major Gift portfolios realigned to represent larger capacity • More value in portfolios, fewer constituents • Streamlined system for managing lower-level prospects; ensures contact is made and initial cultivation begins • Lower potential prospects moved from the assignment pool • Development officers focused on the right individuals Individual accepted; following the event he made a commitment for a $500K gift. Individual accepted; following the event he made a commitment for a $500K gift. Prior to new Tier rating, the individual was in higher-end direct mail pool Prior to new Tier rating, the individual was in higher-end direct mail pool Cumulative lifetime giving prior to the invitation was only $30,000 Cumulative lifetime giving prior to the invitation was only $30,000 Previously underrated prospect received personal invitation to cultivation event Previously underrated prospect received personal invitation to cultivation event
  • 17. ) 10/04/2013 #bbcon 17 CASE STUDY 2 - CULTURAL
  • 18. ) 10/04/2013 #bbcon 18 The Challenge • Large # of low-level donors (< $1K) • Sub-optimal response rates • Upcoming budget cuts & streamlining OVERVIEW OF CHALLENGE Goals & Objectives • Uncover regular monthly donors that should be upgraded • Develop pipeline that will support multi year capital campaign • Discover new previously overlooked principal gift prospects
  • 19. ) 10/04/2013 #bbcon 19 INITIAL RESULTS – 21,220 TOTAL RECORDS $50,000 $100,000 $250,000 $500,000+ P P P P P P P P P P P P P P PP P 74 6,248 5,431 9,467
  • 20. ) 10/04/2013 #bbcon 20 FURTHER PRIORITIZATION OF RESULTS USING ADDITIONAL SCORECARD METRICS FOCUSED ON PHILANTHROPY AND GIVING TO ORGANIZATION PROSPECTS WERE FURTHER SEGMENTED INTO 10 TIERS: Group/Wave Record Count Rationale 1 2044 Tier 1 and Tier 2 2 1859 Tier 2 3 2419 Tier 2 4 1962 Tier 3 5 1760 Tier 3 6 1709 Tier 3 7 2151 Tier 4 8 1959 Tier 4 9 2157 Tier 4 10 3200 Tier 4
  • 21. Ի䞠 10/04/2013 #bbcon 21 INTERESTING OBSERVATIONS Only 961 of these prospects have a Solicitor assignment <1/2 have made a gift to in the past three years Top States: • NY (13,883) • CT (2,301) • NJ (1,436) • CA (1,521) • FL (417) • MA (340) • TX (209) ~2,800 have never made a gift 21,220 Records
  • 22. Զ㖐 10/04/2013 #bbcon 22 PRINCIPAL GIVING SOLUTION: INITIAL NEXT STEPS Wave 1 • Prospects for immediate review • Confirm that all prospects in these groups have assigned solicitors, are disqualified or there is a plan in place for prioritizing qualification • Some qualified prospects should be surfaced to executives for cultivation Waves 2 & 3 • Use these pools for initial portfolio refinement over time • Interim engagement should be assessed using mid-level or leadership level programming opportunities • Begin monitoring activity of un-assigned prospects to help with prioritization Waves 4 – 10 • Further prioritization should occur using special cohorts, geography and other factors • Consider pre-cultivation engagement strategies to help prospects ‘self select’
  • 24. 10/04/2013 #bbcon 24 IN SUMMARY Well Designed & Executed Analytics . • Uncover supporter insights that aren’t easily derived from wealth screening alone • Streamline the process of interacting day-to-day with supporters • Direct our investment towards the constituents & initiatives which yield the highest ROI • Produce results that far surpass past performance, in terms of revenue and efficiency
  • 25. Ժ 10/04/2013 #bbcon 25 TWEET ABOUT YOUR SESSION #SESSION #TRACK #PRESENTER