Addison Switzer has over 20 years of experience in computer service, support, and administration. He currently works as a Help Desk Analyst at FreddieMac, where he provides technical support and training to staff and assists with system rollouts and upgrades. Previously, he held senior help desk roles at Venable LLC and the Engle Group, and worked as a Network and Lotus Notes Administrator at NCB. Switzer has extensive knowledge of Microsoft Office, Windows, and networking, and holds ITIL and Microsoft certifications.

1. Addison Switzer
2604 CrestAvenue
Cheverly,MD
301-853-0001
Ad.switzer@hotmail.com
PROFESSIONAL PROFILE
 Over 20 years experience in computer service and support with recognized strengths in
problem-solving and trouble-shooting, staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
 Excellent working knowledge of Microsoft Office 2010/2016, Microsoft Outlook/Exchange,
Windows XP and Windows 7 and Lotus Notes
 Over 10 years computer network administration experience
 Experience in systems planning and design and network administration
 Microsoft certified.
 ITIL Certified
PROFESSIONAL EXPERIENCE
FreddieMac, Reston, VA
April 2012 – Present
Help Desk Analyst
Responsibilities:
 Provide higher level technical support to staff at FreddieMac
 Provide day to day technical support and training for FreddieMac staff and
colleagues
 Assist with planning and deployment in system rollouts and upgrades
 Provide technical support and reporting to upper level management for major
system roll outs

Venable, LLC, McLean,VA
January 2011 – April 2012
Senior Help Desk Analyst
 Work on a team of Help Desk Analyst in 7 offices across the country to support the seven
law offices of Venable LLC.
 Supportstaff on all levelstofurtherthe goalsof the firm.
 Quicklyandeffectivelysolvecustomerchallenges.
 Maintainqualitycontrol/support methodstoensure customersatisfaction.

2. Addison Switzer • [Phone number]• [E-mail] Page 2
The Engle Group McLean,VA
2007-2011
Help Desk Analyst/Contractor
 As a contractor on the USDA contract,provided excellent customer service to the
executive level staff, e.g. CFO, Secretaries Office and severalUnder Secretaries
 Was instrumental in the administrational transition.
 Supported some new Presidential initiatives
 Managed the IT support of the Office of the Chief Financial Officer.
NCB, Washington, DC
2003-2005
Network/LotusNotes Administrator
 Managed company network and networking functions.
 Managed the company email system (Lotus Notes)
 Provided and managed staff technical support.
EDUCATION
UMUC,College Park,MD
Not graduated (2 years)
REFERENCES
References are availableupon request.