Adam Ahrens Resume
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Adam Ahrens has over 15 years of experience in commercial claims adjusting and management. He currently works as a Senior Commercial Claims Adjuster for Farmers Insurance Group where he investigates claims, negotiates settlements, and coordinates experts. Previously he held roles such as Complex Claims Team Adjuster, Quality Assurance, and Acting Property Claims Supervisor. He has a Bachelor's degree in Agribusiness Management and volunteers with his condo board, Alpha Gamma Sigma fraternity, and Big Brothers Big Sisters.
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- 1. Adam R. Ahrens 3804 Forest Ave ● Des Moines, IA 50311 ● (573) 289-4790 ● ara6cb@yahoo.com EXPERIENCE Farmers Insurance Group, Lisle, IL January, 2008-Present Senior Commercial Claims Adjuster, June 2014 - Present • Investigate coverage, review and interpret policy, and estimate damages for first party commercial claims • Negotiate settlements up to $75,000 with customers, contractors, public adjusters and attorneys • Coordinate experts when necessary to verify the cause and extent of repairs • Designed and delivered trainings which increased claims production by 10% • Created developmental program resulting in 36 claims adjuster’s promotions Complex Claims Team, General Adjuster, October 2012 – June 2014 • Resolved residential insurance claims up to $100,000 • Created cross-department internship which created four new positions • Designed and delivered trainings to peers and management on professional development • Created and delivered advanced technical skills, reducing claim turnaround time by 66% • Redesigned authority approval process which reduced claim turnaround and increased employee engagement Quality Assurance, June 2010 – October 2012 • Reviewed and critiqued closed property claims for accuracy and worked with staff to improve file quality • Increased claim accuracy from 92% to 96% and customer service from 86% to 91% the first year • Analyzed pivot tables to identify trends and implemented solutions for targeted training • Created office communication system a single communication • Created action plans for staff not meeting goal to move from partially meeting to exceeding expectations Acting Property Claims Supervisor, October 2011 – February 2012 • Led team of five claims adjusters, coaching each to exceed expectations as determined by Farmers • Improved overall rankings of each team member one performance category • Developed three claims representatives who were promoted within the company • Created career maps and steps to reach their goals with team members Special Property Claims Representative, January, 2008 – June, 2010 • Designed curriculum for advanced training courses • Controlled costs through proactively handling claims and using effective problem solving strategies • Created library of settlement letters to increase efficiency and eliminate Department of Insurance fines • Trained staff on errors and omissions helping resulting in $150,000 in collections Missouri Farm Bureau, Jefferson City, MO September, 2005-January, 2008 Property Claims Specialist • Handled first and third party field property claims of all sizes and complexities in assigned territory • Trained two adjusters through field rides, policy interpretation, customer service and estimate training • Organized and oversaw storm team of Independent Adjusters, March 2006 EDUCATION University of Missouri, Columbia, MO August, 2001- May, 2005 • Bachelor of Science in Agribusiness Management with a Minor in Hotel and Restaurant Management VOLUNTEER Barry Quadrangle Condominium Board of Directors • Nine member panel responsible for oversight of 116 unit, four-building, $500,000 condo association budget • Coordinated projects and reviewed proposals for maintenance, repair, and capital projects • Acted as liaison between members, management, insurance companies, and contractors Alpha Gamma Sigma Fraternity National Board of Directors • Created and led career preparation and interview practicing for current members • Acted as liaison between Alpha Gamma Sigma and University of Missouri career counselors Big Brothers, Big Sisters • Maintained a relationship with an under-privileged teen to promote a drug-free and productive life
- 2. • Entertained and tutored little brother once a month from age twelve until a current sophomore in college