If after studying standard methodologies for quality management, such as Total Quality Management (TQM), you felt confused about how to actually go about implementing quality management in your context, then this recipe is for you.

1. ACTIONABLE
QUALITY
MANAGEMENT
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

2. "ITEMS“
=
FEATURES OR ATTRIBUTES
OF
PRODUCTS OR SERVICES
FOR WHICH
THE QUALITY NEEDS TO BE MANAGED
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

3. IDENTIFY THE ITEMS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

4. DEFINE
ACCEPTANCE CRITERIA
FOR
THE ITEMS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

5. MEASURE THE ITEMS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

6. COMPARE
THE MEASURED VALUE WITH THE
ACCEPTANCE CRITERIA
TO FIND
FLAGGABLE DEVIATIONS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

7. CREATE
VISUAL REPRESENTATION
OF
AGGREGATE METRICS
FOR
FLAGGABLE DEVIATIONS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

8. CREATE
VISUAL REPRESENTATION
OF
INDIVIDUAL FLAGGABLE
DEVIATIONS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

9. IDENTIFY
ROOT CAUSE
FOR
THE INDIVIDUAL FLAGGABLE
DEVIATIONS
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

10. DEFINE PROCESS
FOR
FIXING THE ROOT CAUSE
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

11. DEFINE PROCESS
FOR
AVOIDING THE ROOT CAUSE
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain

12. ITERATE INDEFINITELY
OVER
MEASURE
COMPARE
PRESENT
FIX
Published on 10/11/2023 By Prajesh Bhattacharya © enSustain