Talk on how to effectively providing feedback to team members. Video Link: https://youtu.be/0KB-b0i6u9Y Takeaways: Cover the details using SBI model Listen for employee’s perspectives Define your expectations clearly + Discuss concrete next steps with a timeline

1. Giving Actionable
Feedback

2. Types of feedback
- Reinforcement (Praise)
- Redirecting (Criticism)
Source:
https://www.cultureamp.com/blog/employee-feedback-examples/

3. Types of feedback
Guidance = Praise Criticism
Give
Get
Encourage
Source: https://www.radicalcandor.com/

4. Why give feedback?
- An intention to help the employee grow, rather than to show him he was wrong.
- The feedback should increase, not drain, the employee’s motivation and resources for change.
When preparing for a feedback conversation as a manager, reflect on what you hope to achieve and
on what impact you’d like to have on the employee
- Delivering negative feedback that motivates change instead of making the other person feel
defensive. Create conditions in which the receiver can take in feedback, reflect on it, and learn from
it (minimize threat response).
Source: https://hbr.org/2019/05/what-good-feedback-really-looks-like

5. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
SBI Formula for Feedback
Situation Behavior Impact
describe the Situation the behavior (what they did) and the Impact of that behavior

6. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
SBI Formula for Feedback
Situation Behavior Impact
A At the client meeting
earlier,
You balanced sharing our
ideas with hearing from
them nicely.
The client told me that
they thought we clearly
understood their needs.
B When you presented
your proposal to our
Director,
You presented everything
and held all his questions
until the end.
I noticed our Director
didn’t seem happy to wait
until the end.

7. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
SBI Formula for Feedback
Situation Behavior Impact
A At the client meeting
earlier,
You balanced sharing our
ideas with hearing from
them nicely.
The client told me that
they thought we clearly
understood their needs.
B When you presented
your proposal to our
Director,
You presented everything
and held all his questions
until the end.
I noticed our Director
didn’t seem happy to wait
until the end.

8. Elements of a Good SBI Feedback
- Not judgmental (“You were wrong to be missing on slack”)
- Not generalized (“You are always interrupting people”)
- Doesn’t analyze the reasons the individual behaved as he did (“Do you have
no respect for other people’s ideas?”).
As a result, it is more likely to be heard and considered rather than defensively
rejected.
Source: https://hbr.org/2019/05/what-good-feedback-really-looks-like

9. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
SBI & What’s Next
Situation Behavior Impact
describe the Situation the behavior (what they did) and the Impact of that behavior
then discuss & clarify, create options, agree on next steps

10. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
Root cause: Were expectations clear?
How is the report
coming along?
What report?

11. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
What if...
Situation Behavior Impact
double-check the
facts here
direct may have had
good intentions, but...
impact you felt or
observed should be
understood
I disagree with
your feedback!

12. This content is from rework.withgoogle.com (the "Website") and may be used for non-commercial purposes in accordance with the terms of use set forth on the Website.
SBI also for Interpersonal Feedback
● I need you to wait and listen as team members give ideas.
● I want you to consider when to back down or drop an issue
I Need/Want
Situation Behavior Impact
At the team meeting when
we discussed your project
You interrupted teammates as
they shared their ideas.
As a result, people stopped
contributing as much.
Did you notice this?

13. Sum it Up: Radical Candor
Source: Book
1. Cover the details using SBI
model
2. Listen for employee’s
perspectives
3. Define your expectations
clearly + Discuss concrete
next steps with timeline

14. Video link of this talk
https://youtu.be/0KB-b0i6u9Y

15. ➔ 21 Playbooks
➔ 10-15 min each
➔ Divided into 3 Playlists
(Clarity, Execution, Coaching)
➔ Assignment for
practicing

16. Assignment
During your interactions with the team, make notes (in SBI) whenever your
expectations are not being met.