AAU Smart Shuttle

by TingYen Yen
AAU Shuttle Service
Web + iPhone Applications
for Academy of Art University Shuttle Service

www.oiseauthere.com
© 2009Copyright All right reserved.

For my dear parents:
My father, Albert Yen
My mother, Kelly Ma
and my best friend, who was, ChunChe Lai
獻給我親愛的家人:
父親, 顏章泉
母親, 馬佳玲
和曾是手足般的好友, 賴群哲

AAU Shuttle Service
Type of Subject
Project form
Target audience
Competitive for Web
Competitive for iPhone
Competitive Analysis for Web
Competitive Analysis for iPhone
Survey Analysis
Technology adopted
Function specificity
1-2
1-2
1-3
1-4
1-6
1-8
1-9
1-10
1-14
1-16
2-2
2-4
2-6
2-8
2-10
2-12
2-14
2-15
2-16
2-17
Category 1 Project Breakdown
Category 2 Project Evolution
Table of Content
Statement of Interest
Development process 1 - 2009 Spring
Development process 2 - 2009 Summer
Development process 3 - 2009 Summer Break Time
Development process 4 - 2009 Fall
Final UI for Web
Final UI for iPhone
Application Map for Web
Application Map for iPhone
Flow chart for Web
Flow chart for iPhone

AAU Shuttle Service
3-2
3-3
3-4
3-5
3-6
3-7
3-10
4-2
4-4
4-5
4-6
4-10
4-11
4-12
Project Conclusion
Author’s Autobiography
Author’s Resume
Author’s Portfolios
Course History
Reference
Special Thanks
Category 3 Launched + Testing
Category 4 Conclusion
Technical Components List
Technical Components Net
User Testing Summary
Testing Document 1 - Greeting and Orientation
Testing Document 2 - Usability Testing Plan
Testing Document 3 - Task List
Testing Reports

Statement of Interest
AAU shuttle service transports students and faculty
between campus buildings. These passengers don’t
want to waste too much time waiting for a shuttle
or even risk the chance of missing one. They need
to be on time for their classes. Managing time is an
important skill that students need to learn; it is also a
key for success in the world beyond the walls of the
Academy.
This project creates a tracing system to provide the
real-time information on the AAU shuttle service and
brings a user-friendly interface to the associated web
site. This application system covers all of the AAU
shuttles, schedules, and the buildings they service,
and allows users to explore our campus through an
interactive map. Getting information through portable
devices like the iPhone is becoming more popular
and practical than printed schedules because of its
”use it anywhere anytime” ability.
This application improves current web services and
allows users to experience the benefit of a flexible
lifestyle through technology.

AAU Shuttle Service
Type of Subject
Project Form
Target Audience
Competitive
for Web
for iPhone
Competitive Analysis
for Web
for iPhone
Survey Analysis
Technology Adopted
Function Specificity
Project BreakdownCategory 1
1-1

AAU Shuttle Service
Type of Subject
Project Form
This project is focusing on transportation web
system. It will be used on a daily basis when
passengers need to use transportation service.
It is a platform to provide various information for
specific used. The concept of this project can be
performed on any shuttle transportation system.
There are two kinds of platform for this project.
One is on-line web site, which can be launched on
any personal computer with browsers and FLASH
Player10.0 installed.
Another application is for iPhone 3G. This
application allows iPhone users connect to
Internet through WiFi or 3G network. Use any time
and any where.
1-2

AAU Shuttle Service
Target Audience
All AAU current students and faculty intend to
use this web and iPhone application to search
and get information before they approach
the shuttles. Most passengers need to take
the shuttles to transport them between AAU
faculties, especially freshman who are not
familiar with our campus and shuttle system.
This application can help them quickly to get
to know our city campus and understand our
shuttle services.
Secondary audiences are people who have
interest in applying to AAU; this application
allows them to explore the AAU campus. It is a
complete tour guide line for AAU.
1-3

AAU Shuttle Service
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Home > Schedules > QuickPlanner Result
myBART / BART TV / Mobile Site Contact Us / Your Privacy
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View earlier trains
Montgomery St.
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1-4
Competitive Web Application
There are some transportation web sites which
provide efficient ways for their users to go
from campus to campus. GPS function on web
application presents a fantastic experience.
In this section, I did a lot of researching for
current transportation web services such as:
NextMuni, San Francisco Bart, UCSF, Harvard
University, and Stanford University.
myBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBARTmyBART /////// BART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TVBART TV /////// Mobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile SiteMobile Site
© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San 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Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District© 2009 San Francisco Bay Area Rapid Transit District
San Francisco BART
http://www.bart.gov/

AAU Shuttle Service
1-5Stanford University UCSF
Harvard UniversityNextMUNI
http://fops-cf.stanford.edu/stanford_ivl/ http://www.parking.ucsf.edu/transportation/
http://harvard.transloc.com/http://www.nextmuni.com/

AAU Shuttle Service
1-6
Competitive iPhone Application
There are a lot more transportation systems,
which is getting to create iPhone applications
for their users. iPhone has powerful functions
on the Internet and GPS. Those features give
developers a chance to use and give users a
new experience.
Rover
University of San Diego
iStanford

AAU Shuttle Service
1-7
iBart Metro Amsterdam
University of Washington OU2GO

AAU Shuttle Service
San Francisco
Bart Metro
NextMUNI
Stanford
University
Harvard
University
UCSF
AAU New
Shuttle Service
AJAX
FLASH
GPS Func.
Prediction Arrive
GoogleMap
Street View
Stop Info
Ride Planner
Customized
Download Schedule
Mobile Support
Announcement
On-line Feedback
AAU New
Shuttle Service
1-8
Competitive Analysis for Web

AAU Shuttle Service
Rover iStanford
San Diego
University
Washington
University
QU2GO iBart
Metro
Ams.
iAAU
Interactive Map
GPS Func.
Reality func.
Prediction Arrive
Facility Info
Customized Time
iAAU
1-9
Competitive Analysis for iPhone

AAU Shuttle Service
1-10
This survey is designed to express the shuttle experience from our students.
Below is a survey with feedback and ideas from our target audience.
I approached doing the surveys two different ways: one is by interviewing
students one by one. The other method I used is an on-line questionnaire
system to get the students experiences.
Survey Analysis
50
26 14 10 14
48
36
29
23
18
7
5 37 17 5 2 27
50
50
50
40
40
40
40
30
30
30
30
20
20
20
20
10
10
10
10
0
0
0
0
How often do you use AAU Shuttle service per
week?
What is the purpose you use the AAU shuttle for?
What time do you usually use the AAU shuttle?
What kinds of shuttle issues do you have?
1~4 times
4~8 times
Above 8 times
Going to school building
Going home or dorm
Going to school events
Going to places such as restaurant
Morning
Afternoon
Evening
Late Night
Shuttles miss schedule
Couldn’t find shuttle stop
Shuttles ignore you
Full loads, have to take next one
Take wrong line

AAU Shuttle Service
1-11
6 418 616 1710 18
34 18 13 46 30 37 13
50
50
50
50
40
40
40
40
30
30
30
30
20
20
20
20
10
10
10
10
0
0
0
0
What methods do you usually use to check the
schedule?
How satisfied are you with our web site or kiosk?
Have you ever used the AAU website or Kiosk to
check the shuttle schedule?
How satisfied are you using the schedule book?
Very satisfied
Acceptable
So-so
Not satisfied
Very satisfied
Acceptable
So-so
Not satisfied
Shuttle book
Download schedule for iPod
Download PDF schedule
Search on AAU web site
Use kiosk at lobby
Yes
No

AAU Shuttle Service
1-12
50
50
50
50
40
40
40
40
30
30
30
30
20
20
20
20
10
10
10
10
0
0
0
0
Would you like to receive or get announcements
through...
Predictor (Real-time arrivals)
Shuttle Tracker(Live Map)
Automated Passenger Counting
Yes, I really need this
Good idea, but it might help other student, not me
Not interested
Don’t know what it is
Good idea, but it might help other students, not me
Not interesting
Not interesting
E-mail
Web site
Mobile phone
No, I don’t need to receive anything
3017
18 7
1520
25 18
510
5 15
03
2 10

AAU Shuttle Service
1-13
50
50
50
50
40
40
40
40
30
30
30
30
20
20
20
20
10
10
10
10
0
0
0
0
Quick Point to Point Planner
360 Street view on Stops
Portable Device Application for Shuttle Service
Smart System & Smart ID Card
Not interesting
Not interesting
Not interesting
Not interesting
23 28
136
17 12
1918
8 8
1019
5 2
87

AAU Shuttle Service
1-14
Technology Adopted
The web application is built by FLASH Action
Script 3.0. Users are required to install Flash
Player 10.0 on their personal computer. The
minimum requirement of resolution is 1024 x 768
for display on monitors.
This web site can be browsed on any browser
and operating platform, Windows and Macintosh
system.
This web application is online only, which means
it can not be run off line. The most of important
section requires users to connect, for instance:
GoogleMap, personal route schedule, real-time
information.
iPhone application literally needs users to have
an iPhone mobile device and requires this device
having the ability to connect to the Internet such
as 3G network.

AAU Shuttle Service
1-15
The interactive map is based on GoogleMap
API. GoogleMap enhances the function. I
integrated GoogleMap API and FLASH to create
this transportation system map. This system
combines GPS function and GoogleMap, which
can be more powerful real-time transportation
system. It uses info graphic to clearly display any
kind of information for our facilities and real-time
shuttles.
System will use two databases. One is our shuttle
schedule database, and the other one is the
school database. According schedule database,
this system can accurately tell the user an
estimated time by calculating real-time info and
schedule data. Connecting school database (
student self service ) gets more information, and
the system will be smarter allowing users more
efficient using our shuttle service.

AAU Shuttle Service
1-16
Function Speciﬁ city
1. Quick Ride Planner
Forget the time schedule. Users just need to
select start and stop point, and then the system
will analyze the appropriate lines.
2. Real-time Shuttle Status
This function will offer real-time shuttle location,
shuttle statements, and traffic status. It is easy-
to-navigate on interactive maps
3. Predictor (Real-time Estimated)
GPS updates data to system, that updates and
estimated real-time arrival prediction.
4. From Your Location
Users don’t need to find their home or address on
the map. They just need to type in the address;
and then the system will automatically display
their location on map, and tell you which stop is
near you.

AAU Shuttle Service
1-17
5. Own Route Schedule (Customized)
Each users have their own AAU accounts,
these accounts could be used on this project.
Depends on those information from school
database, the system will know your course
and personal information and provides users
more efficient information actively.
6. Portable Device Terminals
Using portable devices checks real-time
information, schedule, and route map.
7. Interactive Map
The interactive map shows campus
information which can help the new students
to quickly know our campus
8. More Efficient Feedback
This new system uses an on-line form instead
of traditional e-mail form process. So now
users can easily fill out their opinion through
this application.
9. Reality Camera (for iPhone app)
This evolution function allows mobile users
intuitively get information from their iPhone
camera.

AAU Shuttle Service
1-18
Before next schedule
starting in 30mins.
User will get a phone mes-
sage through system, which
gives you the information of
next shuttle.
Depends on user’s
schedule, system will
actively send the real-
time information of next
shuttle to user’s mobile
device.
10. Shuttle Alarm
This feature depends on your
personal schedule. System knows
your schedule; before next event is
starting in 30 mins, system will send
you a message through cell phone.
The information of message provides
prediction time, which estimates how
long the next shuttle will arrive your
place (home), from real-time. Users
don’t need to search schedule by
themselves; it’s a actively way that this
application gives users information.

AAU Shuttle Service
1-19
Then user goes to stop
to wait that shuttle.
GPS system will catch
real-time shuttle, and
send data to shuttle
service system.
AAU Shuttle Service
system has GPS data,
and user’s schedule.
Get the shuttle. Arrive user’s destination.

AAU Shuttle Service
Project Development
Process 1 Web + iPhone
Process 2 Web
Process 3 iPhone
Process 4 Web + iPhone
Final UI
Web + iPhone
Application Map
Web + iPhone
Flow Chart
Web + iPhone
Project Evolution Category 2
2-1

AAU Shuttle Service
2-2
Development Process 1
Period One 2009 Spring
2009.2
2009.5 Draft Wireframe for Web
Screen Sketch

AAU Shuttle Service
2-3
In 2008 Spring, I was starting to do various
research which includes user scenario,
audience survey, competitive analysis. After
sketching out the layout, the wireframe was
getting designed and built.
First interactive prototype was finished on the
end of this semester and has been tested in
the usability lab.
Work Flow Sketch
Draft Wireframe for iPhone

AAU Shuttle Service
2-3
2009.6
2009.8
UI Design Process
First UI Edition
Second UI Edition
Third UI Edition
Period Two 2009 Summer

AAU Shuttle Service
2-4
It’s time to get visual. In 2009 Summer, I was
taking Direct Study one on one with Michael
Kemper. We didn’t only design how to make
this interface look good, but also worked
on some usability issue and user operating
process.
Visual design was done on the end of this
semester; the second interactive prototype
also launched and tested.
Idea Sketch
Sketches of developing ideas and function

AAU Shuttle Service
2-4
2009.8
2009.9
iPhone UI design
iPhone UI in Illustrator CS4.
Period Three 2009 Summer Break Time

AAU Shuttle Service
2-5
After 2009 Summer semester,
I used one month to explore
GoogleMap API on FLASH and
started to build rough map
functions for my project. Using
GoogleMap in my project is a
good chance to learn this API,
which was a real challenge for
me.
iPhone interface was defined in
this period.
Idea Sketch
Sketches for developing iPhone application

AAU Shuttle Service
2-6
2009.9
2009.11
Integrate GoogleMap
Coding function and using GoogleMap
API into FLASH.
Period Four 2009 Fall

AAU Shuttle Service
2-7
In 2009 Fall, I was starting to integrate
GoogleMap and my web site. About
the section of schedule, I was using
school database for my project, but
they change their schedule system
on the end of Oct. That made my
project on pause, so I made another
one simulating schedule pages for
application usage.
After web application done, I used
the same code and modify them to
fit in iPhone application prototype on
FLASH.
Integration
After the web application was done, it was
time to start GoogleMaps in iPhone app.

AAU Shuttle Service
2-8
Final UI for Web
Find Your Route Result
Navigation Menu
Navigator
Weather forecast Location Search Bar
Current
Time
Content
Field
Map Key
+
Map Toggle
Shuttle
Route
Map Type and Pan Control
Login

AAU Shuttle Service
2-9
Personal Schedule Page
Log out
User
Profile
Personal
Schedule
Info
Window
Walking Path
Nearest Stop Path Information

AAU Shuttle Service
2-10
Final UI for iPhone
Menu
Explore Campus Map

AAU Shuttle Service
2-11
Find Next Shuttle
Reality View + Camera

AAU Shuttle Service
2-12
Application Map for Web
Home page
Download Center
GoogleMap
Find Your Route
Select Starting by Building Shuttle Schedule Announcements Add
Select End by Department Campus Map Complaint Form Edit
Custom Time by Housing iPod Schedule Disability Help Delete
Get Result by Shuttle Stop iPhone App About
Service AssistantCampus Map Personal Page
2.0
2.1 3.1 4.1 5.1 6.1
2.1.1 3.2 4.2 5.2 6.2
2.1.2 3.3 4.3 5.3 6.3
2.1.3 3.4 4.4 5.4
3.0 4.0
7.0
5.0 6.0
1.0

AAU Shuttle Service
2-13
Application Map for iPhone app
Menu
Shuttle
Select Starting GoogleMap
Select End AAU Hunting
Result
Custom Time Facility Info
Campus Map
2.0
2.1 3.1
2.1.1 3.2
2.1.2
2.2 3.3
3.0
1.0

AAU Shuttle Service
2-14
Flow chart One for Web
This flow chart presents how to “Find Your
Route“ works.
Select Starting
Select Ending
Custom Time
Results
Schedule
Database

AAU Shuttle Service
2-15
Flow chart Two for Web
This flow chart presents how the login system and personal schedule work.
Login
Check Login
Personal Page ResultsCheck Route
Confirm Win
Results
ADD
EDIT
DELETE Schedule
Database
User
Database
YES OK!
NO

AAU Shuttle Service
2-16
Flow chart One for iPhone
This flow chart presents how the “Next Shuttle“ works.
Select Starting Select Ending Custom TimeMore ScheduleResults
Reset User customizes time

AAU Shuttle Service
Facility Info
2-17
Flow chart Two for iPhone
This flow chart presents how the “Campus Map“ works.
Campus Map Facility List Reality View
View in Map
Switch Map or List Mode
Switch to AAU
Hunting

AAU Shuttle Service
Technical Components
by List
by Net
User Testing Summary
User Testing Document
1. Greeting and Orientation
2. Usability Testing Plan
3. Task List
Testing Reports
Launched+Testing Category 3
3-1

AAU Shuttle Service
3-2
Technical Components
• com.greensock
• com.google.map
• com.oiseau
• com.webdevils
• CheckShuttles.as
• CreateMarker.as
• DataPicker_AS3.as
• GoogleMap.as
• Main.as
• MenuTweenButton.as
• Page0.as
• Page1.as
• Page2.as
• Page3.as
• Page4.as
• PanControl.as
• RouteCreator.as
• TextualZoomControl.as
• TheTime.as
• TooltipOverlay.as
• TweenButton2.as
• TypeControl.as
Tween effect class (http://blog.greensock.com/tweenmax/)
GoogleMap API for FLASH (http://code.google.com/apis/maps/)
Tween button group
Content manager (http://www.webdevils.com/)
Get data from database and send the result array
Create markers on the map
The calendar from custom time (http://activeden.net/user/unformatt)
Main stage of map with location search function and color matrix for map
Main class with screen resize function
Main navigation menu tween effect button group
Personal page class
Find your route page
Campus map page
Download center page
Service assistant page
Customized map pan button
Create shuttle route in map and animate shuttle running
Customized zoom control button
Current time class with glow effect
Map rollover tooltip
For second menu button group used
Customized map type button

AAU Shuttle Service
3-3
Technical Components Net
GoogleMap.as
Main.as
Page0.as
Database
Page1.as
CheckShuttle.as
Page2.as
PanControl.as
Page3.as
TextualZoomControl.as
CreateMarker.asTooltipOverlay.as
Markers.xml
Route.xml
User.xml
Page4.as
TypeControl.as
RouteCreator.as
Add map control in to map
Marker hovered tooptip
Load user list xml for login
Add map to map holder
Put user info in personal page Send request to database Send result back
Send stops
id to check
Send result to
show on map
Load xml and send it to create
Load stop marker array
Load route xml
Add markers on map
Add polyline(route) and marker

AAU Shuttle Service
3-4
User Task Summary
I have used usability lab to do Hi-fi usability
testing, and also did the personal usability testing.
The Hi-fi testing usability lab provides that is a
wonderful experience for me. After I did testing
on lab, I can review the video and check users’
reaction. That is really helpful to improve usability
on projects.
Rounds:
3 times - Usability Lab Hi-fi testing
7 times - Personal usability testing
How many people have done this testing: 10
Audiences’ backgrounds:
AAU students, who are majoring in different major,
have experience on taking AAU shuttle.

AAU Shuttle Service
3-5
Document One
Greeting and Orientation
Greeting
“Hi, my name is TingYen-Yen, who is the AAU WNM student making
this project. I am going to work with you in this usability testing. I
would give you a brief idea of what you should expect and what I am
trying to accomplish”
Orientation
“We are going to test this new AAU shuttle service website and
iPhone application, the task includes finding your shuttle process,
real-time GPS shuttle information, explore campus, getting
information for AAU facilities.” How are they effective and intuitive
could be used and found.
Please remember, this project is the prototype which means some
function is not real working, for example GPS function is going to
be simulated by programming and not present real shuttle position;
according this, estimated time is based on AAU shuttle service
schedule database, not real-time estimated. But when you are doing
testing, please pretend they are real.
You are not being tested or evaluated! Its the website and application
are being tested. Your experience will help me to improve this project
and solve usability problem. I am trying to know how users navigate
through this application. Please feel free does anything you can, and
don’t be concerned with results.
While you are working, I am going to take the note and watch. You
may ask question, but I won’t directly answer them, because it is
important for you to go through this application as if I were not here.”
“After you finish this testing, I will ask you some brief question and
get your experience. And there is a short survey for you to fill out
before we done this testing”
“Any question?”
Thanks. Lets go beginning first task :)

AAU Shuttle Service
3-6
Document Two
Usability Testing Plan
Overall goal:
To provide specific feedback on checking schedule, personal schedule,
interactive map, and iPhone application for AAU shuttle service.
Specific questions must be answered:
1. Is the interactive map (GoogleMap) intuitive for a new user?
2. Are the advanced custom time checking shuttle intuitive to use and
understandable?
3. Is the “find your route” process clear?
4. Are the information this website provided useful and easy to find?
5. Are user login and member function clear to the user?
User profiles:
Participants will fit the target audience who are used to use Internet and
versed in adaptive technology. The target audiences are AAU students ages
20 to 30, they are moderate Internet experience to high. They might have had
experience taking AAU shuttle, they can compare this site and current site, if
not using this application could be their first experience in shuttle service.
Methodology:
This project will be tested of 3 to 6 individuals. First of all, interviewing user
gets their background information. Three of them will do this usability testing
in usability lab with Hi-fi recording; others will do this online or one-on-one
with administrator. For each session will take approximately 30 minutes. The
administrator will greet and orient users. After testing, users will be asked
to fill out the final results survey form and some basic question ,or giving
feedback about their using experience.
Testing outlines:
1. Orientation
2. Interview User
3. Begin Task List
4. Ask users questions and users give feedback
5. Fill Out Survey
Summary of result:
All testing notes and data will be collected. Observations and specific finding
will be summarized.

AAU Shuttle Service
3-7
Document Three
Task List
This is your user background in this testing
Freshman in Academy of Art University. (First semester)
Web design and New media student with regular Internet experience.
Live at downtown, address is 1111 Bush St. San Francisco
You are iPhone3GS user.
Task1
Current location: Your home
Platform: Website
Because you are new student at this school, you are not familiar with
San Francisco. You don’t know where your home is located in this
city. Try to find the location of your home in the city, and which stop
is closest to your home. Your home is 1111 Bush St.
Begin task..
Task2
Platform: Website
You have class at 180 New Montgomery today, but you don’t know
where this building is located. Search for its information and location.
Begin task…
Task3
Platform: Website
You want to go 180 New Montgomery right now, so you go to check
for the next shuttle. Get information for when it is coming and ride
information of shuttle.
Begin task…

AAU Shuttle Service
3-8
Task4
Platform: Website
You have class on 3:00-6:20pm at 180 New Montgomery, and you
also have a study group at 601 Brannan St.at 7:00pm. Try to find the
next shuttle that departs around 6:20pm, from 180 New Montgomery
to 601 Brannan St. to get your study group.
Begin task…
Extra Task5.1
Account name: test
Password: test
Platform: Website
You are trying to use your student account to login. And check the
shuttle schedule for getting your class today.
Begin task…
Task6
You try to download iPhone application through AAU shuttle service
website.
Begin task…
Task7
Current location: Near 79 New Montgomery
Platform: iPhone
You just finished your lunch with your classmates, and you want to
get home. You use your iPhone to find the next shuttle.
Begin task…
Task8
Current location: Near 79 New Montgomery
Platform: iPhone
You are planning to stay in the Starbuck, which is opposite 79
building, for a while. But you must get home at 7:00pm; try to find the
shuttle, which can help you to get home on-time.(before and closed
7:00pm)
Begin task…

AAU Shuttle Service
3-9
Task9
Platform: Website
You have a class on tomorrow 3:30pm at 180 New Montgomery. You
want to find the shuttle to your destination that will get you to class
on-time. You will be leaving from home 1111 Bush St.
Begin task…
Extra Task9.1
Save the result from previous results to your personal route.
Begin task…
Extra Task9.2
Delete the result you saved on previous task.
Begin task…
Task10
Platform: Website
You realize that the H-line is always delayed, and you want to submit
a complaint.
Begin task…
Extra Task10.1
Use your iPhone to open iAAU app, and explore campus-hunting
function. Try to get information from AAU facilities and shuttle.
Begin task…

AAU Shuttle Service
3-10
Testing Reports
The first problem I found is when users were
doing testing, browser cut off the bottom
of my UI. I defined the resolution of this
application is 1024x768, but actually our
browser can not exactly show real resolution.
The reason is most of browser has tool bar on
the top, this must be a important issue that
designers have to concern.
• Redefine best resolution for 1024x740
(original is 1024x768.)
• Modify resize screen function on
Actionscript, it can make sure everything
to be displayed accurately.
1. Resolution problem, UI was cut by browser
Solution
Default height can be displayed.
Before
After

AAU Shuttle Service
3-11
Some user got the same problem, when they used
“Find Your Route“ function. It is a “Step 1-2-3”
method, which means you can not skip step2 then go
step3 directly. It didn’t make users clear.
• Adding a introduction clearly tells user, they can
follow step by step to approach result.
• Adding Step1, Step2 ,and Step3 on the button
title.
2. Confused on find the next shuttle Solution
Users don’t know that they
need to follow step1-2-3.
Add brief introduction
can let users know to
follow step.
Before After

AAU Shuttle Service
3-12
When users got the results after using find your
route, the position of button of UP, DOWN,
RESTART, and SAVE sometimes are confusing.
They have different functions, but they are too
closed looks like a group.
• Moving UP and DOWN buttons to the upper right.
• Giving distance between RESTART and SAVE
buttons.
3. Usability problem with button on Result section
Solution
Add brief introduction
can let users know to
follow step.
Move UP and DOWN
buttons to here.
Give the distance
between two buttons.
Before After

AAU Shuttle Service
3-13
In iPhone application, the indication title was
placed on title below. It made users hard to quickly
get that, what next step they should do.
Users can click the marker to choose stops, they
also can use AAU shuttle stop list to get stop.
The problem is that icon was hard to express the
meaning, LIST.
• Moving indication title to the bottom of screen. • Changing icon expression to text “List.“
4. Indication title was not obvious 5. List button was hard to tell it’s meaning
Solution Solution
Icon hardly conveys
it’s meaning.
Indication title is not
obvious.
Move indication to
the bottom of screen
Use text instead of icon.
Before After

AAU Shuttle Service
Project Conclusion
Author’s Resume
Author’s Portfolios
Course History
Reference
Special Thanks
Summary Category 4
4-1

AAU Shuttle Service
4-2
Project Conclusion
This project, Shuttle Anywhere, has a user-friendly
system for passengers. It is a good example for
other schools, organizations, and governments
who want to improve their transportation through
their web site. This Rich Internet Application
combines Internet application and GPS, and
brings convince and efficiency into our life.
This web site would be a good example for AAU
transportation department. I believe this web site
would help the school to create a good image,
and also make the AAU shuttle services more
reliable.
AAU Anywhere really concentrates on resolving
current problem by using a Real-time system;
using it anywhere and anytime. Especially
for Freshmans, this makes it easy to use our
shuttles, but also providing campus information.
Shuttle Anywhere will make students’ lives more
convenient.

AAU Shuttle Service
4-3After done this project, I really learned a lot,
such as usability, UI design, and programming. It
definitely improved my skills on web design and
develop web application. The people who are in
the Web design & New Media department, my
director , my professors, they really helped me out
and encouraged me for doing this. In the future, I
will keep working on web design, and contribute
to this world with what I learned the knowledge
from this school and teachers taught me.

AAU Shuttle Service
4-4
Jeff Yen, a Taiwanese designer, who focuses on
using Flash Action Script, developing web site UI,
visual design, pictogram icon and logo design,
and also motion graphic design. In Taiwan, he
was a freelance designer and a computer repair
technician.
After obtaining a BFA degree from the Chinese
Culture University in Taiwan. He continued his
education and major in "Web design and New
Media" MFA at the Academy of Art University
in San Francisco. He has numerous web design
works selected for the Spring Show, and receiving
a motion graphic award for 09 Spring Show.

AAU Shuttle Service
4-5
Author’s Resume
Design Skill
• Flash CS4 & ActionScript2.0, ActionScript3.0
• HTML, CSS, basic PHP, basic MySQL
• Familiar with web design and visual design
• AfterEffect CS4 & Motion Graphic
• Photoshop, Illustrator, In design CS4
• Logo, icon, and pictogram design
• 3-D Model , Maya 2009
Language Skill
Mandarin, English
Other Skill
• Industrial Electronics of Technician for Class C
(Taiwan)
• The computer hardware repair for Class C (Taiwan)
Work Experience
AVANT, LLC San Francisco 2009.9~Present
Designer (Internship)
• Responsible for building web sites and creates
interfaces
• Assist developer to build RIA
• Develop the coding with HTML and CSS
• Logo and graphic design
Freelance Job, San Francisco 2006~Present
Freelance Web and Graphic Designer
• Use HTML, CSS to build web pages
• Create interactive web sites with ActionScript
• Logo, poster and various graphic design
Education
MFA in Web Design & New Media, Academy of Art University
BFA in Political Science, Chinese Culture University
Awards
• AAU Springshow'09 Third place
Target commercial (Motion graphic video)
• AAU Springshow'09 nominated
Joshua Davis (Motion graphic video)
Chinese Tea House (E- learning web site)
Fisheye2Day (Personal album web site)
• AIC Interactive Website awarded
2006(Taiwan)
JR House (Personal portfolio web site)

AAU Shuttle Service
4-6
Author’s Portfolio Web Scripting Experimental
Anger Me
DRAWING
This is a FLASH practice for using
Actionscript3.0 and database.
Get the data from database, using
Actionscript to draw object on scene.

AAU Shuttle Service
4-7
3D PAPERVISION 1
3D PAPERVISION 2
Use Papervision to create this 3-D
look environment.
Using Papervision to create this 3-D
look environment.

AAU Shuttle Service
4-8
Author’s Portfolios Motion Graphic
Joshua Davis
Target
A motion graphic for interview
Joshua Davis. The sound is from
ADOBE.com
A motion graphic for Target.

AAU Shuttle Service
4-9
I LUV NYC
Taiwan travel
Corona
AAU bumper
A motion graphic piece for Corona.A motion graphic for I LUV NY. I took all
pictures in that.
A motion graphic for AAU bumper.A motion graphic for promo Taiwan festival.

AAU Shuttle Service
4-10
Course History
2006.9 ~ 2009.12
2006 Fall
WNM 606 MS:Principles of Usability
2007 Spring
WNM 605 MS:Typography for Dig.Masters
WNM 608 MS:Web Technology 1
2007 Intercession
GS 602 The Art & Ideology of 20th Century
2007 Summer
WNM 611 MS:Sound Specific
GS 601 Aesthetics and the Renaissance
2007 Fall
WNM 612F MS:Scripting - Flash
WNM 618 MS:Web Technology 2
WNM 622 MS:Digital Capture
GS 714 Acting for Stage & Camera
2008 Spring
WNM 613 MS:Topics in Motion Graphics
WNM 643 MS:Interactive Des. & Concepts
GS 610 Balancing Creativity and Profitability
2008 Summer
2008.7.17 Midpoint Review
2008 Fall
WNM 663 MS:Advanced Topics in Motion Graphics
WNM 800 MS:Advanced Imaging
WNM 800 MS:Experimental Interactively
2009 Spring
WNM 699 MS:Special Topics (MS: Advanced Scripting)
WNM 800 MS:Motion Graphic 3
WNM 801 MS:Group Directed Study (User Experience)
2009 Summer
WNM 800 MS:Directed Study (Visual Design)
2009 Fall
WNM 801 MS:Group Directed Study (Scripting)
2009.12.10 Final Review

AAU Shuttle Service
4-11
Reference
Book
Learning ActionScript 3.0 - Rich Shupe, Zevan Rosser ( O’REILLY )
Pictograms, Icons & Signs - Rayan Abdullah, Roger Hubner ( Thames & Hudson )
Transit Maps of the world - Mark Ovenden ( Penguin )
Web design 2.0 - Kelly Goto, Emily Cotler ( New Riders)
ActionScript 3.0 精緻經典範例 - 楊東昱 ( 旗標 )
ActionScript 3.0 應用程式設計 - 林新德 ( 博碩 )
Code
ActionScript 3.0 Language and Components Reference
http://livedocs.adobe.com/flash/9.0/ActionScriptLangRefV3/
com.greensock Package - API Documentation
http://www.greensock.com/as/docs/tween/
Google Maps API for Flash Developer Guide - Google Maps API for Flash
http://code.google.com/apis/maps/documentation/flash/intro.html
iPhone Human Inter face Guidelines
http://developer.apple.com/IPhone/library/documentation/UserExperience/
Conceptual/MobileHIG/MobileHIG.pdf
Tweener Documentation and Language Reference
http://hosted.zeh.com.br/tweener/docs/en-us/

AAU Shuttle Service
Thank You!
感謝

AAU Shuttle Service
4-12
Kathleen Watson
My first professor when I came to here, I really learned lots of thing from you,
Alexander Pineda
Alex is a tough guy! And encouraged me on this project.
Allen James
AAU transportation director who gave me the chance to know our system.
Michael Kemper
My dear friend and boss! Giving me a great opportunity to work for you, you are an awesome designer!
Howard Tsung
You are my brother!
Thanks my all friends, you are shining on my life.
Angie Chang, Ally Kim, Amanda Wu, Abibas Lee, Candice Liou, Cathy(Molly) Lin, ChihWei Chen,
Chu Po Hsun, Corine Yang, Emily Pan, Jacqueline Ku, Joyce Su, Karen Tsai, Kate Weng, Keira
Yang, Ken Lee, Kenda Chen, Kevin Chiang, Lazy Renee, NaNa, ShinTing Shaw, SzuYi Lai, Wen
Pu, and all of my friends.
Because of your help, this project can be polished and finished.
Annie Lin, Andrea Lee, Ashlee Wang, Bryan Cheng, David Shen, JooAh Kwon , Rosalyn Hsieh, Tili Tsai
ShinHan Shaw
You made me strong and allowing me to seriously pursuing my dream. You are really special to me.
And thanks to my grand father, grand mother, aunt and family.
Mitchell Hudson
Thank you for teaching me everything about programming.
Pauline Kao
Thank you for treating me like your child here.
Lourdes Livingston
Thanks you always looked after me, and supported me.

AAU Shuttle Service Web
http://www.oiseauthere/aauss/
iPhone Applications
http://www.oiseauthere/iaau

AAU Shuttle Service Web + iPhone Applications
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