This document outlines a project aimed at enhancing English speaking skills among students at Colegio Técnico Profesional in Granadilla, Costa Rica, to prepare them for careers in call centers. It includes objectives such as motivating students, integrating technology, and implementing an English language laboratory. The study reveals both student motivation to learn English and the potential social benefits of acquiring English-speaking skills.

1. UNIVERSIDAD MAGISTER
FACULTAD DE EDUCACIÓN
CARRERA DE LICENCIATURA EN ENSEÑANZA DEL INGLÉS
MEMORIA DE SEMINARIO DE GRADUACIÓN PARA OPTAR AL GRADO DE LICENCIATURA
EN LA ENSEÑANZA DEL INGLÉS
A STUDY TO PROMOTE ORAL ENGLISH SPEAKING SKILLS FOR STUDENTS OF 12-1 GRADE
OF COLEGIO TÉCNICO PROFESIONAL OF GRANADILLA IN ORDER TO BE PREPARED TO
WORK AT A CALL CENTER ONCE THEY GRADUATE
BACH. JENNIFER BROWN NICHOLSON
BACH. MILRE WHITE ALLEN
2013

2. Education is the most powerful
weapon which you can use to
change the world.
Nelson Mandela

3. INSTITUTIONAL
FRAMEWORK
• CTP. GRANADILLA
• CREATION: to give to the community,
mostly poor, a school that would offer young
people the opportunity to have the study as
a tool for the full development of their skills,
providing this as an easy way into the labor
market.
• POPULATION
• LOCATION

5. PURPOSE OF THE
INVESTIGATION
• In Costa Rica as in many places around the
world, English has become an international
language. In regards to the employment
opportunities, each year we see how Costa Rica
is becoming one of the most desired places to
develop a business; therefore it’s the home of
various corporate call centers.
• The main purpose of this project is to improve
students speaking skills in order to be prepared
and be able to use it in the real world.

6. JUSTIFICATION OF THE
PROBLEM
This project pursues two main aims:
1. Improve the student’s
communication skills.
speaking/oral
2. Students to apply the speaking/oral skills
taught for five years or more in High
School to obtain a job at a Call Center.

7. GENERAL OBJECTIVE
To establish the reason students from the
public
schools
present
difficulties
in
speaking skills, in order to help them to
improve.

8. SPECIFIC OBJECTIVES
• To motivate students in the usage of the English Language.
• To promote the usage of modern technology and methods in
the classroom.
• To establish new strategies to produce effectiveness during
the speaking process.
• To promote students effective communication competence.
• To develop speaking skills to obtain social benefits.

9. FOUR BASIC SKILLS
1.
2.
3.
4.
LISTENING
SPEAKING
READING
WRITING
• Multiple Intelligence
• Communicative Approach

10. METHODOLOGICAL FRAMEWORK
RESEARCH
QUANTITATIVE
TECHNICAL INSTRUMENTS TO COLLECT DATA
• Survey
• Observation
• Interview
VARIABLES
•
•
•
•
•
Motivation to Speak the English Language
Use of Technology in the Classroom
Speaking Skills
Speaking Competence
Social Benefits

11. ANALYSIS AND INTERPRETATION
OF RESULTS
STUDENTS MOTIVATION TO SPEAK ENGLISH AT CTP
GRANADILLA, COSTA RICA, APRIL 2013
7%
18%
Agree 18%
Disagree 15%
15%
Indifferent 15%
Totally Agree 45%
45%
Totally Disagree 7%
15%

12. ANALYSIS AND
INTERPRETATION OF RESULTS
TECHNOLOGY IN THE CLASSROOM AT CTP GRANADILLA,
COSTA RICA, APRIL 2013
36%
27%
17%
13%
7%
Agree
Disagree
Indifferent
Totally Agree
Totally Disagree

13. CONCLUSION AND
RECOMMENDATION
To summarize the main findings of this study
and draw out the implications of student´s
speaking skills at CTP of Granadilla. It is
possible to extract a few general
conclusions and recommendations.

14. CONCLUSION AND
RECOMMENDATION
• Students are positively motivated to learn the
English Language. They enjoy the classes and
the opportunity to learn a second language.
• Students are aware of the Social Benefits they
may obtain if they learn a second language in
this case English. Which are to obtain a better
job position, lead to a higher level of
employment, and so on.

15. PROPOSAL
ENGLISH LANGUAGE LABORATORY

16. GENERAL OBJECTIVE
To implement a laboratory for English
teaching at Colegio Tecnico Profesional of
Granadilla High School to strengthen
particular speaking skills.

17. SPECIFIC OBJECTIVES
• To integrate technology and Free
Multimedia Software to reinforce the
students Speaking Skills.
• To integrate multimedia with speaking and
listening skills activities.
• To assign students with listening activities
the laboratory for communicative skills. at
the laboratory.

18. COST OF THE FURNITURE FOR THE
IMPLEMENTATION OF THE ENGLISH LABORATORY,
COSTA RICA, APRIL 2013
NAME
DESCRIPTION
AMOUNT
TOTAL COST IN
COLONES
COLONES
15
Work group tables
UNIT COST IN
35.400
531.000
1
55.800
55.800
19.065
285.975
Hexagonal of 1.20 x 60x 90
With two drawers on ach side
Teachers ‘ desk
Chairs
Metal with vinyl liner
15
Cabinet
With two doors, 193 height x 47
weight x 90.8 front
1
89.700
89.700
With door to storage TV and DVD
TV stand
TOTAL
1
200.000
200.000
1.162.475

19. COST OF THE HARDWARE FOR THE
IMPLEMENTATION OF THE ENGLISH LABORATORY,
COSTA RICA, APRIL 2013
NAME
DESCRIPTION
AMOUNT
Computer
Portable, Processor C2D, 2GB RAM, DD
329 GB, DVD, PANT 15,6'',6 CEL
15
200.710
3.010.650
Multifunctional
Printer/Copy/Scanner
1
48.723
48.723
Flipchart
Acrilic with aluminium frame of 60 cm x 80
cm
1
30.816
30.816
UNIT COST IN COLONES
TOTAL COST IN
COLONES
White board
Acrilic with aluminium frame of 120 cm x
240 cm
2
45.500
91.000
Tape recorder
Portable
5
50.000
250.000
TV
21 inch flat screen
1
119.990
119.990
DVD
Multizone
1
43.495
43.495
Radio
Digital Radio FM/ AM with reproducer of
CD, MP3, USB
2
56.990
113.980
Headphone
With microphone
15
2.578
38.670
Speakers
With subwoofer of 2.1w
2
23.761
47.522
TOTAL
4.869.846

21. TECHNOLOGIES IN THE
CLASSROOM

22. IMPACT OF THE PROPOSAL
Academical impact because it will be an additional
tool on the students learning process, since
technology nowadays is what moves the world.
Access to a constantly evolving array of
technological tools and activities that can demand
problem-solving, decision-making, teamwork and
innovation that will help them in a near future at their
working field.
Students using technology can become creators and
critics instead of just consumers, furthermore this is
what the Call Center industry needs.

23. Technology is dominated by two
types of people: those who
understand what they do not
manage, and those who manage
what they do not understand.
Anonymous.

24. THANK YOU!