MARKETING TODAY
CRISIS
CRISIS I do not want to talk about
MARKETING TODAY & TOMORROW
WHO HOW WHAT TARGET MEDIA BRAND
WHO HOW WHAT TARGET MEDIA BRAND
LET’S IMAGINE  OUR  TARGET  IS
PEPE=  (Man/urban/mid-income/18-30)
TRADITIONAL SEGMENTATION ASSUMES EVERYONE “FEELS THE SAME” PEPE (Man/urban/mid-income/18-30)  28
"The children now love luxury;  they have bad manners, contempt for authority;  they show disrespect for elders and love chatter in place of exercise.  Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room.  They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannize their teachers.” Do you agree with this comment?
"The children now love luxury;  they have bad manners, contempt for authority;  they show disrespect for elders and love chatter in place of exercise.  Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room.  They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannize their teachers.” Do you agree with this comment? Socrates 400 b.c.
LET’S START WITH A SIMPLE TRUTH: IN GENERAL PEOPLE DO NOT CARE ABOUT BRANDS Often our biggest mistake as managers is believing that, in general, customers care a lot about your brand. They do not.” LONDON BUSINESS SCHOOL
NEITHER DO PEOPLE REALLY CARE  ABOUT ADVERTISING “ Nobody reads advertising. People read what  interest  them. And sometimes is an ad” FREDAM MANDER & GOSSAGE
of consumers don’t believe  that companies tell the truth  in advertisements 76% Yankelowich
FALSE IS THE TERM MOST CLOSELY  ASSOCIATED WITH ADVERTISING
THE GAP BETWEEN ADVERTISING & REALITY IS HUGE
Anonymous Case: UK Consumer Electronics Top 3 Purchase Influencers % In-store Sales Associate 49 In-store demonstration 36 Word-of-mouth from family & friends 33 Newspaper Coupons 25 Internet 21 Product/Company Information 16 Retailer information 14 Other 14 Magazines 4 TV 4 Radio 3
In most cases the consumer considers the advertising contents uninteresting.
PEPE IS REALLY  DEMANDING  WITH BRANDS
We need to  BE INTERESTING
Literaly  Be Interesting Leave an impression to somebody. Inspire affection to somebody.  Interact and maintain the attention, with what you are saying.  Take part on other people business, as they were yours.  Give part of a business that can have some utility.
Leave an impression to somebody or  IMPACT We need to capture the attention, we need to surprise and be relevant.
Inspire affection to somebody  or  PROPOSE A GOOD  CONVERSATION We have to find out a story to start a conversation arround our brand values.
Interact  or  ENGAGE . We need to engage consumers around our brand values, make them feel and generate unique experiences.
Take part on other people business  or  CREATE FANS. We need to construct a fans bases to spread the brand mesage to the rest.
Give part of a business  o  LISTEN  . We need to interact with consumers, detect & response to oportunities. Is not about talking to consumers. IS about talking with consumers.
BE INTERESTING Is this going to help my business?
INTERBRAND 08 THERE IS A DIRECT RELATION BETWEEN BRAND INTEREST & BUSINESS GROWTH
INTERESTING,  Anything  that makes you be part of their conversation HOW IS PEPE USING THE MEDIA?
WHO HOW WHAT TARGET MEDIA BRAND
Consumer is saturated
MORE THAN 19 MIN OF ADS INTERRUPTION IN THE MIDDLE OF A MOVIE!!!!!!!
We are living in a SPAM world
AND MORE AND MORE MEDIA ARE COMING Consumo de medios: media de horas por semana ERA ANALÓGICA ERA DIGITAL 0 10 20 30 40 50 60 70 80 90 100 1960 1980 2000 2020 Prensa escrita 1920 1940 TV digital Radio analógica Cine Exterior Móviles Radio digital Juegos Internet TV analógica
Brands have to deal with people who spend more time with more media in differend ways VOLATILE MEDIA USAGE
Nowadays there is an attention deficit problem. People are used to paying attention to various things at the same time, that’s why we devote less attention to something we don’t find interesting… like advertising.
PEOPLE NO LONGER HAVE TO ADAPT TO BROADCAST DECISITIONS INDIVIDUAL MEDIA USAGE
Fuente: EGM 2º acum. Móvil 2009/Infoadex Enero Junio Primeras marcas con tg joven Consumo de medios Individuos 18-25 vs. Inversión marcas HOW WE ARE GOING TO CONNECT WITH PEPE?
BRAND SHOULD REMIND IT SELF  WHAT THEY ACTUAL JOB IS. “ We are not in the business of keeping the media alive. We are in the business of connecting with consumers” NIKE GLOBAL BRAND MANAGER
TODAY’S POSSIBILITIES TO CONNECT  ARE ENDLESS.  “ in an interconnected world, media is everywhere” HAVAS MEDIA LAB
EVERYTHING A BRAND DOES THAT CONECTS WITH A CONSUMER IS A MEDIA
INTERESTING,  Anything that makes you be part of their  conversation.
ARE WE HAVING A GOOD  CONVERSATIONS  WITH PEPE?
Astra Graph Brand Attributes Brand  nearness  Index
MARKETERS TODAY INVEST MORE MONEY IN FINDING  NEW CUSTOMERS  THAN IN FURTHER  DEVELOPING   CURRENT CUSTOMERS .
WHO HOW WHAT TARGET MEDIA BRAND
What evet we thing we have to ask us, IS THIS GOING TO BE  INTERESTING  TO PEPE? IS THIS GOING TO HELP TO BE PART OF A  CONVERSATION  WITH PEPE?
 

A (personal) Communication View

  • 1.
  • 2.
  • 3.
    CRISIS I donot want to talk about
  • 4.
  • 5.
    WHO HOW WHATTARGET MEDIA BRAND
  • 6.
    WHO HOW WHATTARGET MEDIA BRAND
  • 7.
    LET’S IMAGINE OUR TARGET IS
  • 8.
  • 9.
    TRADITIONAL SEGMENTATION ASSUMESEVERYONE “FEELS THE SAME” PEPE (Man/urban/mid-income/18-30) 28
  • 10.
    "The children nowlove luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannize their teachers.” Do you agree with this comment?
  • 11.
    "The children nowlove luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannize their teachers.” Do you agree with this comment? Socrates 400 b.c.
  • 12.
    LET’S START WITHA SIMPLE TRUTH: IN GENERAL PEOPLE DO NOT CARE ABOUT BRANDS Often our biggest mistake as managers is believing that, in general, customers care a lot about your brand. They do not.” LONDON BUSINESS SCHOOL
  • 13.
    NEITHER DO PEOPLEREALLY CARE ABOUT ADVERTISING “ Nobody reads advertising. People read what interest them. And sometimes is an ad” FREDAM MANDER & GOSSAGE
  • 14.
    of consumers don’tbelieve that companies tell the truth in advertisements 76% Yankelowich
  • 15.
    FALSE IS THETERM MOST CLOSELY ASSOCIATED WITH ADVERTISING
  • 16.
    THE GAP BETWEENADVERTISING & REALITY IS HUGE
  • 17.
    Anonymous Case: UKConsumer Electronics Top 3 Purchase Influencers % In-store Sales Associate 49 In-store demonstration 36 Word-of-mouth from family & friends 33 Newspaper Coupons 25 Internet 21 Product/Company Information 16 Retailer information 14 Other 14 Magazines 4 TV 4 Radio 3
  • 18.
    In most casesthe consumer considers the advertising contents uninteresting.
  • 19.
    PEPE IS REALLY DEMANDING WITH BRANDS
  • 20.
    We need to BE INTERESTING
  • 21.
    Literaly BeInteresting Leave an impression to somebody. Inspire affection to somebody. Interact and maintain the attention, with what you are saying. Take part on other people business, as they were yours. Give part of a business that can have some utility.
  • 22.
    Leave an impressionto somebody or IMPACT We need to capture the attention, we need to surprise and be relevant.
  • 23.
    Inspire affection tosomebody or PROPOSE A GOOD CONVERSATION We have to find out a story to start a conversation arround our brand values.
  • 24.
    Interact or ENGAGE . We need to engage consumers around our brand values, make them feel and generate unique experiences.
  • 25.
    Take part onother people business or CREATE FANS. We need to construct a fans bases to spread the brand mesage to the rest.
  • 26.
    Give part ofa business o LISTEN . We need to interact with consumers, detect & response to oportunities. Is not about talking to consumers. IS about talking with consumers.
  • 27.
    BE INTERESTING Isthis going to help my business?
  • 28.
    INTERBRAND 08 THEREIS A DIRECT RELATION BETWEEN BRAND INTEREST & BUSINESS GROWTH
  • 29.
    INTERESTING, Anything that makes you be part of their conversation HOW IS PEPE USING THE MEDIA?
  • 30.
    WHO HOW WHATTARGET MEDIA BRAND
  • 31.
  • 32.
    MORE THAN 19MIN OF ADS INTERRUPTION IN THE MIDDLE OF A MOVIE!!!!!!!
  • 33.
    We are livingin a SPAM world
  • 34.
    AND MORE ANDMORE MEDIA ARE COMING Consumo de medios: media de horas por semana ERA ANALÓGICA ERA DIGITAL 0 10 20 30 40 50 60 70 80 90 100 1960 1980 2000 2020 Prensa escrita 1920 1940 TV digital Radio analógica Cine Exterior Móviles Radio digital Juegos Internet TV analógica
  • 35.
    Brands have todeal with people who spend more time with more media in differend ways VOLATILE MEDIA USAGE
  • 36.
    Nowadays there isan attention deficit problem. People are used to paying attention to various things at the same time, that’s why we devote less attention to something we don’t find interesting… like advertising.
  • 37.
    PEOPLE NO LONGERHAVE TO ADAPT TO BROADCAST DECISITIONS INDIVIDUAL MEDIA USAGE
  • 38.
    Fuente: EGM 2ºacum. Móvil 2009/Infoadex Enero Junio Primeras marcas con tg joven Consumo de medios Individuos 18-25 vs. Inversión marcas HOW WE ARE GOING TO CONNECT WITH PEPE?
  • 39.
    BRAND SHOULD REMINDIT SELF WHAT THEY ACTUAL JOB IS. “ We are not in the business of keeping the media alive. We are in the business of connecting with consumers” NIKE GLOBAL BRAND MANAGER
  • 40.
    TODAY’S POSSIBILITIES TOCONNECT ARE ENDLESS. “ in an interconnected world, media is everywhere” HAVAS MEDIA LAB
  • 41.
    EVERYTHING A BRANDDOES THAT CONECTS WITH A CONSUMER IS A MEDIA
  • 42.
    INTERESTING, Anythingthat makes you be part of their conversation.
  • 43.
    ARE WE HAVINGA GOOD CONVERSATIONS WITH PEPE?
  • 44.
    Astra Graph BrandAttributes Brand nearness Index
  • 45.
    MARKETERS TODAY INVESTMORE MONEY IN FINDING NEW CUSTOMERS THAN IN FURTHER DEVELOPING CURRENT CUSTOMERS .
  • 46.
    WHO HOW WHATTARGET MEDIA BRAND
  • 47.
    What evet wething we have to ask us, IS THIS GOING TO BE INTERESTING TO PEPE? IS THIS GOING TO HELP TO BE PART OF A CONVERSATION WITH PEPE?
  • 48.