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A Deep Dive into Account Fit
How to build the perfect account list & targeting strategy
Your Presenters
Sylvia LePoidevin
Senior Manager, Product
Marketing
DataFox
Sean Moroney
Head of Accounts & Customer
Success
DataFox
Bogdan Zlatkov
Content Marketing Manager
RollWorks
Today’s Agenda
3 Creating your Account List
1 ABM Trends
2 3 Steps to ABM
4 Types of Targeting
5 Persona-based Personalization
By 2019, 75%of B2B TSPs with
more than $10 million in revenue will
adopt account-based marketing as
their primary go-to-market model, up
from 25% in 2017 -- Gartner Tech
GTM
25% or more of tech company ABM
programs will fail to achieve desired
outcomes -- Gartner Tech GTM
BUT....
Despite my hammering home (on calls and in research) the importance of
starting with a pilot, spending the right amount of time planning the
engagement, identifying data gaps and gaining agreement on roles,
responsibilities and metrics, plenty of clients don’t heed this advice.
- Todd Berkowitz, Gartner Tech GTM Analyst
Account-Based Strategy: Top 3 Steps Not to Skip
1. Alignment on Account “Fit”
2. Ideal Client Profile (ICP) Analysis
3. Pilot Program
Alignment on Account “Fit”
The foundation of an account-based strategy is that you choose the accounts,
instead of the the accounts choosing you.
Alignment on Account “Fit”
● Even if you invest more per account,
but you make up the difference with
efficiency metrics:
○ Higher conversion rate
○ Higher Average Contract Value (ACV)
○ Faster velocity
● The success of those metrics relies on
your ability to identify and target your
best-fit accounts
Average “Sweet Spot”
Conversion
Rate
15% 25%
ACV 30K 50K
Velocity 60 days 30 days
Fit vs. Engagement vs. Intent: An ROI Perspective
$ $$$
X $
High Behavioral Score
● Intent
● Engagement
High Fit Score
Fit vs. Engagement vs. Intent: An ROI Perspective
$ $$$
X $
High Behavioral Score
● Intent
● Engagement
High Fit Score
ROI
● Is increasing ACV the
most important metric for
your company?
● Will shortening sales
cycles make the biggest
impact on your revenue
goals?
Campaign Theme
● Are you running a
competitive takeover
ICP Analysis: Identify Your ICP for Best-Fit Companies
● Key criteria for best-fit companies
● Industry
● Employee size segment
● Technographics
● Signals
● Unique criteria
- Multiple offices
- Offshore teams
- User logins
Segment: Divide ICP
● SMB
- Smaller companies tend to adopt more
of lowest tier product
● Mid-market
- Best revenue-generating customers
● Enterprise
- Challenges of influencing multiple
stakeholders
Identify Patterns: Develop ICP-Rich Marketing Campaigns
Employee Size Technographics Industry
SMB Growing team Hubspot eCommerce
Mid-market Scaling team Salesforce SaaS
Enterprise Multiple
stakeholders
Autodesk Retail
Segment
Theme
Data-driven approach
to scale and efficiently
select best-fit
accounts for
marketing campaigns
Pilot Program: Select Best-Fit Accounts
Now that you have your criteria (patterns),
it’s time to surface your top accounts within
each segment for your pilot program.
● Rank in tiers or groupings based on
campaign themes
● Adjust ranking criteria based on
campaign learnings
Targeting and Personalization
Adding some customization
Simple Customized Ads
Why use customization?
● Shows the prospect you know who they are
● Demonstrates you care about them in particular
● Actually uses your data to make a good impression
● Brings better results!
Simple Customized Ads
Simple Customized Ads
Using CRM Connectors
Simple Customized Ads
Ad Unit
CPL down 42%
vs test
Reach contacts and accounts
The average B2B deal requires 6.8 people to sign off
before a deal is made.
- CEB, Corporate
Executive Board
Closing the loop - measure and see impressions in SFDC
Persona-based Targeting
Adding special personalization
Personalized Ads
What is personalization?
● Speaks to that specific person or persona
● Addresses their specific need
● Digs deeper into buyer personas
“” Let’s get technical for a
second
IP vs Cookie Targeting
IP vs Cookie Targeting
IP-Targeting
● Based on physical address
● Can’t target specific person
● Limited to office only
● Multiple businesses can cause miss-
targeting
Cookie-Targeting
● Based on device & browser cookie
● Can target specific role/person
● Can target at home, office, anywhere
● Limited to cookie database available
“” How to create different
personas
Example - Head of Marketing
Persona Head of Marketing
Needs Aggregate view of marketing campaigns and influence on sales
Pains Disparate tech silos, difficulty in reporting on marketing ROI
Conflicts With CFO, over validating budget
With VP of Sales over marketing influence
Goals Prove marketing ROI, Influence XX of revenue
Desires To spend more time on brand development and team training
Example - Digital Marketing Manager
Persona Marketing Manager
Needs Easier campaign execution, transparency in reporting, more leads at
less cost
Pains Increasing goals but limited budget to execute. No time to learn and
evaluating vendors.
Conflicts With Sales team on lead follow up and head of marketing for marketing
budget
Goals Promotion and recognition for high performing campaigns
Desires Be known as on the cutting edge of MarTech
Example - Chief Revenue Officer
Persona CRO
Needs Drive quarter over quarter revenue
Pains Not knowing how much to budget for HR
Conflicts With President for headcount budget and marketing for “quality” leads
Goals Deals, deals, deals
Desires To hit quota, earn bonus, and eventually be CEO of his own company.
Customer Journey Mapping Canvas
“” Let’s look at ads that
appeal to each persona
Persona based ads
Generic
Persona based ads
Marketing Persona CMO PersonaSales Persona
Putting it all together:
Targeting by sales stage
Personalization + Generic
ABM Program: Outbound Assist for All - in one slide
ConsiderationAttract LiveOnboardingProposal
CMO
Persona
Marketing
Manager
Persona
Sales
Persona
Generic
ABM Program: Outbound Assist for All - in one slide
ConsiderationAttract LiveOnboardingProposal
CMO
Persona
Marketing
Manager
Persona
Sales
Persona
Generic
ABM Program: Outbound Assist for All - in one slide
ConsiderationAttract LiveOnboardingProposal
CMO
Persona
Marketing
Manager
Persona
Sales
Persona
Generic
ABM Program: Outbound Assist for All - in one slide
ConsiderationAttract LiveOnboardingProposal
CMO
Persona
Marketing
Manager
Persona
Sales
Persona
Generic
Closing the loop - measure and see impressions in SFDC
Q&A

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A Deep Dive into Account Fit: How to build the perfect account list & targeting strategy

  • 1. A Deep Dive into Account Fit How to build the perfect account list & targeting strategy
  • 2. Your Presenters Sylvia LePoidevin Senior Manager, Product Marketing DataFox Sean Moroney Head of Accounts & Customer Success DataFox Bogdan Zlatkov Content Marketing Manager RollWorks
  • 3. Today’s Agenda 3 Creating your Account List 1 ABM Trends 2 3 Steps to ABM 4 Types of Targeting 5 Persona-based Personalization
  • 4. By 2019, 75%of B2B TSPs with more than $10 million in revenue will adopt account-based marketing as their primary go-to-market model, up from 25% in 2017 -- Gartner Tech GTM 25% or more of tech company ABM programs will fail to achieve desired outcomes -- Gartner Tech GTM BUT....
  • 5. Despite my hammering home (on calls and in research) the importance of starting with a pilot, spending the right amount of time planning the engagement, identifying data gaps and gaining agreement on roles, responsibilities and metrics, plenty of clients don’t heed this advice. - Todd Berkowitz, Gartner Tech GTM Analyst
  • 6. Account-Based Strategy: Top 3 Steps Not to Skip 1. Alignment on Account “Fit” 2. Ideal Client Profile (ICP) Analysis 3. Pilot Program
  • 7. Alignment on Account “Fit” The foundation of an account-based strategy is that you choose the accounts, instead of the the accounts choosing you.
  • 8. Alignment on Account “Fit” ● Even if you invest more per account, but you make up the difference with efficiency metrics: ○ Higher conversion rate ○ Higher Average Contract Value (ACV) ○ Faster velocity ● The success of those metrics relies on your ability to identify and target your best-fit accounts Average “Sweet Spot” Conversion Rate 15% 25% ACV 30K 50K Velocity 60 days 30 days
  • 9. Fit vs. Engagement vs. Intent: An ROI Perspective $ $$$ X $ High Behavioral Score ● Intent ● Engagement High Fit Score
  • 10. Fit vs. Engagement vs. Intent: An ROI Perspective $ $$$ X $ High Behavioral Score ● Intent ● Engagement High Fit Score ROI ● Is increasing ACV the most important metric for your company? ● Will shortening sales cycles make the biggest impact on your revenue goals? Campaign Theme ● Are you running a competitive takeover
  • 11. ICP Analysis: Identify Your ICP for Best-Fit Companies ● Key criteria for best-fit companies ● Industry ● Employee size segment ● Technographics ● Signals ● Unique criteria - Multiple offices - Offshore teams - User logins
  • 12. Segment: Divide ICP ● SMB - Smaller companies tend to adopt more of lowest tier product ● Mid-market - Best revenue-generating customers ● Enterprise - Challenges of influencing multiple stakeholders
  • 13. Identify Patterns: Develop ICP-Rich Marketing Campaigns Employee Size Technographics Industry SMB Growing team Hubspot eCommerce Mid-market Scaling team Salesforce SaaS Enterprise Multiple stakeholders Autodesk Retail Segment Theme Data-driven approach to scale and efficiently select best-fit accounts for marketing campaigns
  • 14. Pilot Program: Select Best-Fit Accounts Now that you have your criteria (patterns), it’s time to surface your top accounts within each segment for your pilot program. ● Rank in tiers or groupings based on campaign themes ● Adjust ranking criteria based on campaign learnings
  • 16. Simple Customized Ads Why use customization? ● Shows the prospect you know who they are ● Demonstrates you care about them in particular ● Actually uses your data to make a good impression ● Brings better results!
  • 18. Simple Customized Ads Using CRM Connectors
  • 19. Simple Customized Ads Ad Unit CPL down 42% vs test
  • 20. Reach contacts and accounts The average B2B deal requires 6.8 people to sign off before a deal is made. - CEB, Corporate Executive Board
  • 21. Closing the loop - measure and see impressions in SFDC
  • 23. Personalized Ads What is personalization? ● Speaks to that specific person or persona ● Addresses their specific need ● Digs deeper into buyer personas
  • 24. “” Let’s get technical for a second
  • 25. IP vs Cookie Targeting
  • 26. IP vs Cookie Targeting IP-Targeting ● Based on physical address ● Can’t target specific person ● Limited to office only ● Multiple businesses can cause miss- targeting Cookie-Targeting ● Based on device & browser cookie ● Can target specific role/person ● Can target at home, office, anywhere ● Limited to cookie database available
  • 27. “” How to create different personas
  • 28. Example - Head of Marketing Persona Head of Marketing Needs Aggregate view of marketing campaigns and influence on sales Pains Disparate tech silos, difficulty in reporting on marketing ROI Conflicts With CFO, over validating budget With VP of Sales over marketing influence Goals Prove marketing ROI, Influence XX of revenue Desires To spend more time on brand development and team training
  • 29. Example - Digital Marketing Manager Persona Marketing Manager Needs Easier campaign execution, transparency in reporting, more leads at less cost Pains Increasing goals but limited budget to execute. No time to learn and evaluating vendors. Conflicts With Sales team on lead follow up and head of marketing for marketing budget Goals Promotion and recognition for high performing campaigns Desires Be known as on the cutting edge of MarTech
  • 30. Example - Chief Revenue Officer Persona CRO Needs Drive quarter over quarter revenue Pains Not knowing how much to budget for HR Conflicts With President for headcount budget and marketing for “quality” leads Goals Deals, deals, deals Desires To hit quota, earn bonus, and eventually be CEO of his own company.
  • 32. “” Let’s look at ads that appeal to each persona
  • 34. Persona based ads Marketing Persona CMO PersonaSales Persona
  • 35. Putting it all together: Targeting by sales stage Personalization + Generic
  • 36. ABM Program: Outbound Assist for All - in one slide ConsiderationAttract LiveOnboardingProposal CMO Persona Marketing Manager Persona Sales Persona Generic
  • 37. ABM Program: Outbound Assist for All - in one slide ConsiderationAttract LiveOnboardingProposal CMO Persona Marketing Manager Persona Sales Persona Generic
  • 38. ABM Program: Outbound Assist for All - in one slide ConsiderationAttract LiveOnboardingProposal CMO Persona Marketing Manager Persona Sales Persona Generic
  • 39. ABM Program: Outbound Assist for All - in one slide ConsiderationAttract LiveOnboardingProposal CMO Persona Marketing Manager Persona Sales Persona Generic
  • 40. Closing the loop - measure and see impressions in SFDC
  • 41. Q&A