This document provides an introduction to online tools and methodologies for community engagement. It begins by asking who the reader is and what they are there to learn. It then lists 50 online engagement tools across six levels of engagement: information, feedback, consultation, involvement, collaboration, and empowerment. The final level discussed is monitoring tools to understand what people are saying. The document serves as a crash course overview of engagement approaches and corresponding digital tools.

2. Who Am I?

3. Phone+61 3 9014 1000Emailcrispin@bangthetable.comBlogbangthetable.com/blogTwitter@crispin_BtT@bangthetableFacebookfacebook.com/bangthetableSlideshareslideshare.net/bangthetableYouTubeyoutube.com/bangthetableDeliciousdelicious.com/bangthetable

4. Who are you?

5. What are we here for?

6. A crash course.... 50online tools and methodologies for community engagement

7. What do we know?

8. Who’s on Facebook?Who’s on Twitter?Does anyone blog?What is your organisation doing right now?Which sites would you like to share with your colleagues today?

9. Our framework for todayInformation one way, the other wayFeedback suggestions, criticisms, brainstormsConsultation we’ll listen, no promisesInvolvement we’ll listen and actCollaboration we’ll work on it togetherEmpowerment you make the callMonitoring what are they saying about us

10. Information Tools

23. Feedback Tools

31. Consultation Tools

39. Involvement Tools

44. Collaboration Tools

55. Empowerment Tools

61. Monitoring Tools

68. THE END