Technology To Enhance The Guest Experience Summit, Brussels, Oct 08.Pps

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Rahul Pandit

Keynote Speech on key demographic and psycographic trends that will impact Hotel Technology. Brussels, October \'08

Technology Business

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Technology To Enhance The Guest Experience Understanding Guest Expectations October 1, 2008 Brussels, Belgium www.lemontreehotels.com

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Source: WTO Tourist Arrivals 9.70% 44 40 37 Africa 13.20% 46 41 39 Middle East 4.30% 142 136 134 America 10.70% 185 167 155 Asia & Pacific 4.20% 480 461 441 Europe 6.10% 898 846 806 World Change 06-07 2007 2006 2005 Tourist Arrivals (Million)

Economic Growth Drivers Source: Swivel 5,269,163 1,183,000 6,430,366 1,751,868 1,068,480 871,000 3,383,344 1,870,661 Roadways (Km.) 236,436 23,474 226,612 29,295 23,198 87,157 63,221 75,438 Railways (Km.) 3,393 176 14,947 4,263 1,200 1,260 346 467 Airports (No.) 2.2% 2.3% 3.2% 4.0% 4.9% 5.2% 8.2% 9.8% GDP growth rates (2007) EU Japan US Brazil Middle East Russia India China

Source: Goldman Sachs GDP Projections: 2050 US$ Billion

Projection: Population 65 Years & Above Source: US Census Bureau

Mobile: The Future Source: eMarketer 19% 49 84% 255 304 US 37% 106 25% 290 1,148 India 14% 85 45% 595 1,330 China 2% 4 124% 174 141 Russia 5% 67% 29% Mobile internet users % of mobile subscribers 7 69 135 Mobile internet users (Million) 73% 81% 112% Mobile phone penetration 140 103 466 Mobile phone subscribers (Million) 192 128 417 Population (Million) Brazil Japan EU

Customer Acquisition & Retention Drivers

What Do Customers Want? Trust Entertainment Communication

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20% Americans are spending less time having sex because they are online Source: JWT

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Technology is an enabler, not a differentiator

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www.lemontreehotels.com [email_address] Thank You

ANTS | Indonesia Digital Landscape - TechInAsia 2015 Bước tranh người dùng và tổng quan các chỉ số thị trường Online Digital Indonesia. Thị trường quảng cáo trực tuyến Indonesia 2015 Thị trường Thương mại điện tử Indonesia 2015 Thị trường Mobile người dùng internet Indonesia 2015 Thị trường Nội dung số Indonesia 2015 Mức độ tăng trưởng của nền kinh tế Số tại Indonesia 2015

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3. Technology To Enhance The Guest Experience Understanding Guest Expectations October 1, 2008 Brussels, Belgium www.lemontreehotels.com

5. Experience

6. Evolution

7. Source: WTO Tourist Arrivals 9.70% 44 40 37 Africa 13.20% 46 41 39 Middle East 4.30% 142 136 134 America 10.70% 185 167 155 Asia & Pacific 4.20% 480 461 441 Europe 6.10% 898 846 806 World Change 06-07 2007 2006 2005 Tourist Arrivals (Million)

8. Economic Growth Drivers Source: Swivel 5,269,163 1,183,000 6,430,366 1,751,868 1,068,480 871,000 3,383,344 1,870,661 Roadways (Km.) 236,436 23,474 226,612 29,295 23,198 87,157 63,221 75,438 Railways (Km.) 3,393 176 14,947 4,263 1,200 1,260 346 467 Airports (No.) 2.2% 2.3% 3.2% 4.0% 4.9% 5.2% 8.2% 9.8% GDP growth rates (2007) EU Japan US Brazil Middle East Russia India China

9. Source: Goldman Sachs GDP Projections: 2050 US$ Billion

10. Y Factor Source: Indexmundi

11. Projection: Population 65 Years & Above Source: US Census Bureau

12. Mobile: The Future Source: eMarketer 19% 49 84% 255 304 US 37% 106 25% 290 1,148 India 14% 85 45% 595 1,330 China 2% 4 124% 174 141 Russia 5% 67% 29% Mobile internet users % of mobile subscribers 7 69 135 Mobile internet users (Million) 73% 81% 112% Mobile phone penetration 140 103 466 Mobile phone subscribers (Million) 192 128 417 Population (Million) Brazil Japan EU

13. Customer Acquisition & Retention Drivers

14. The brand experience starts before check-in and continues after check-out

15. What Do Customers Want? Trust Entertainment Communication

16.

17. Build Trust: Build Relationships

18. Build Trust: Build Relationships

19. Build Trust: Build Relationships

20. Build Trust: Build Relationships

21. 20% Americans are spending less time having sex because they are online Source: JWT

22. Future Present Past

23.

24.