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Voice and Vocabulary
Think about each response and the difference in how each would
make you feel...
If you ask someone how they are and they answer,
1. “Not too bad, thanks.”
2. “I’m great! Thanks for asking”
3. “I’ll be fine once I get off in an hour.”

Which of these would be a positive cue for your business and
make the customer more open to further interactions?

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Choose Carefully

  • 1. Voice and Vocabulary Think about each response and the difference in how each would make you feel... If you ask someone how they are and they answer, 1. “Not too bad, thanks.” 2. “I’m great! Thanks for asking” 3. “I’ll be fine once I get off in an hour.” Which of these would be a positive cue for your business and make the customer more open to further interactions?