This individual obtained a BBA from Arcada University of Applied Sciences in 2005, and has over 15 years of work experience in customer service and logistics roles. They also completed international seminars in Singapore and Malaysia in 2004 related to multimedia and telecommunications. Their skills include Microsoft Office, Nova 6, and Filemaker, as well as strong written/verbal communication, time management, and problem solving abilities.

1. EDUCATION
BBA, Arcada University of Applied Sciences, Finland, 2005
F.E.C. International Business Program, 2004
Postgraduate Diploma, Mikkeli University of Applied Sciences, Finland, 2001
WORK EXPERIENCE
Heseväki Oy, CRM & customer Service, 1.10.2005-10.2.2006
Suomen Posti Oyj, Dispatch logistics, 1.11–22.12.2004
Russian Cargo Service Oy, Customer Service Coordinator, 1.12.2003-17.8.2004
Market-Visio Oy, IT research analyst assistant, 1.4.2000-22.12.2000
INTERNATIONAL SEMINARS
Multi-media & Telecommunications Symposium, CommunicAsia, Singapore, 2004
Multimedia Super Corridor seminar, hosted by Telecom Malaysia in Kuala Lumpur,
30.5 - 8.6.2004
COMPUTING SKILLS
Ms Windows NT/ XP 2000 (Works, Word, Excel, Access, Power Point,
Nova 6, File maker)
PERSONAL SKILLS & COMPETENCIES
I am reliable, flexible, conscientious and human process interactive in dealing with
people at all levels.
- Excellent verbal and written communication skills.
- High degree of time and priority management.
- Excellent organizational and problem solving skills.
- Analytical and synergic.
- Human Process Interactive