This document provides guidance on developing a professional image and maintaining proper etiquette. It discusses the importance of non-verbal communication and positive body language. Specific tips include maintaining good posture, avoiding negative mannerisms, developing poise, and controlling your attitude. The document also offers guidance on business dining etiquette, appropriate workplace behavior, and the importance of professional attire and grooming.

1. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
88 Things Every Professional
Should Know or else…
Submitted by:
Maria Gracia R. Samson
Human Adjustment and Mental Hygiene
IE-620
Submitted to:
Dr. CRESANTA CELARTA
Professor, IE-620

2. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
Rationale
What Is A Professional Image
When we say Image, It is how we represent ourselves not only through how we
look but most important how we behave.
Professional Image is divided into two aspects:
• Professional Behaviour
How you conduct yourself to your clients, superiors and colleagues in the workplace is
what professional behaviour is all about.
• Professional Appearance
This talks about your presence as a professional.
The way you move with control and ease in doing your job and presenting yourself to
others by dressing appropriate, which embodies credibility.
As a professional, you are living two lives:
 Professional Life – life you spend in the workplace with your clients, superiors and
colleagues
 Personal Life – life you spend at home with your family, friends and loved ones
Non – Verbal Communication
According to the book Silent Messages by Dr. Albert Mehrabian, first impression
is divided into three factors. Think about this: You only have a few seconds to make a
first impression, which is usually hard, then to top that, you also have to keep in mind
these three factors:

3. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
7% the words or things that you say;
38% the tone of your voice or how you sat it; and
55% your non-verbal communication
Face
Eyebrows
Celebrity makeup artist Dee Dee Marcelli said that eyebrows do more than
frame the eyes. They also tell others around you a story – your story
Smile
Your smile is a reflection of how good you feel about yourself. And if you
feel good about yourself, everyone will notice it
Posture
Our body is way too heavy to be carried by just one leg; posture is
when we balance our weight on both legs.
As a professional, you should embody credibility so that clients would
trust you and you could easily project it through proper posture.

4. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
Top 20 Most Negative Body Language
1. Twirling your hairs
2. Sliding on the seat
3. Scratching
4. Playing with pens, paper clips, etc
5. Swivelling your chair
6. Resting face on hand or fingers
7. Tapping on feet
8. Hand-on-hips
9. Yawning indiscreetly
10.Picking Imaginary lint
11.Constant rubbing of skin
12. Wringing your hands
13. Covering of mouth
14. Touching of nose
15. Eye rubbing

5. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
16. Ear pulling
17. Neck scratching
18. Collar adjusting
19. Biting of the lips
20. Staring
How to Develop Poise
1. PERFECT YOUR POSTURE Be conscious on how you hold your body.
Improve your posture with extra help from a posture corrector.
2. AVOID NEGATIVE BODY LANGUAGE Any type of fidgeting can ruin
one’s elegance
3. STUDY THE WAY YOU WALK You can do this by watching yourself on
the video. That way, you can correct your own walk.
4. DON’T RUSH, BUT HASTEN UP No slamming of doors, eating or talking
too fast.
5. SMILE A LOT, LAUGH SOFTLY Boisterous laughter puts a dent on our
elegance
6. AVOID FILLER WORDS “Ah” and “Uhm” makes you sound unsure

6. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
7. AVOID INAPPROPRIATE COMMENT If you have nothing good to say,
zip it.
8. BE GENTLE Be kind to everyone, respect everyone and everything.
Control Your Attitude
Attitude can be compared to an iceberg. What is mostly known to others is
just the tip of the iceberg, which can be compared to our knowledge and skills,
both of which can still be developed. However, what is underneath is the attitude
which is mostly unknown to others.
You cannot control others’ attitude but you can definitely control your own.
Praise In Public, Criticize in Private
As a professional, you should learn how to give praise to the people around you. In
return, you will be able to command greater respect.
Now, praising in public is equally importance
Be On Time, All The Time
 Being on time for work shows you are willing to put in a full day’s work.
 Demonstrates a commitment to your job and your employer
Enthusiasm
Is that feeling within that inspires and prompts one to act without though of
reward
It is the most powerful form of energy that one could generate.

7. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
Its lights up the whole human consciousness, floods every cell with energy,
sparkle in the eye and brighten the personality.
It is a state you achieve when you are at your most energetic, engaging and
productive.
“Nothing great was ever achieved without enthusiasm”
- Ralph Waldo Emerson
Art of Small Talk
DISCUSS
• Their family except about partners
• Their interest
• Positive news
• A recent play or movie or a TV show
• Sports
• Favourite places
Place of origin
AVOID
• Gossip

8. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
• Questions involving money
• Politics
• Interrogating questions
• Crime
• Religious topics
• Diet and weight
• Jokes with ethnic under stones
Manners To Observe Around The Office
• Punctuality
• Stay away from gossip
• Refrain from being loud
• Avoid strong smell
• Assume that all associates prefer to be address formally
• Never eat odorous food at your dest
• Privacy please
• Ask before borrowing anything
• Be conscious of the tone of your voice
• Be friendly to everyone
• Don’t be too honey

9. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
• Don’t interrupt your collegeaues
• Share the credit
• Keep the office clean
• Don’t ware your commuting shoes at work
• Don’t apply makeup or do your nails on the table
• Keep your ringtone under control
• Don’t take personal calls
• It’s okay to blow your nose at your desk only if it is an emergency
• Don’t come to work if you are too sick
20 Business Meal Manners
1. Before the meal, shake hands with everybody on the table.
2. Place your napkin on your lap after everyone is seated.
3. Avoid slouching and tilting your chair.
4. Let the host take the lead when ordering.
5. Avoid ordering difficult food to eat ( spaghetti, ribs, open
sandwiches).
6. Don’t order any unfamiliar food.
7. Don’t drink alcohol in a business meal unless the host is having
one.

10. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
8. Do not butter all the bread at once.
9. Apply the cut-and-bite-rule
10. Do not pick your teeth on the table
11. Avoid leaving lipstick or oil smears.
12. Avoid chewing loudly and speaking with food in your mouth.
13. When you speak, rest your utensils on your plate
14. Avoid discussing controversial topics
15. Take your time eating, talking and especially listening to everyone
at the table.
16. Don’t over indulge, this is not your last meal.
17. Make sure you thank the host after a business meal.
18. Don’t argue over the check. The host who invite must take care of
it.
19. Save the most important business talk after the main entrée.
20. Keep your elbows off the table.
• Professional Appearance
Every outfit you wear directly influences how others perceive you….. This is a reality you
cannot afford to ignore

11. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
5 contributing Factors on How to Look Good:
• Fresh-Looking Face
• Hair
• Personal Hygiene
• Appropriate Clothes
• Accessories
“The apparel oft proclaims the man” – William Shakespear
“Clothes make the man. Nakedpeople have little or no influence on
society” – Mark Twain

12. Technological University of the Philippines – Manila
College of industrial Education
Graduate Program
Ayala Blvd., Ermita Manila, Philippines
 Personal Grooming
 Surround yourself with positive people because our body absorbs
the energy around us. Hence it would be better if energy is always
positive.
 Take good care of your body since it is your one and only.
 Reward yourself regularly because it will make you feel good even
in the smallest way, and because you deserve it.
 Wear clothes that make you feel good because it heightens your
self confidence that inevitably rakes in a positive response from
others.
 learn something new every day. Never let a day end without
learning anything be it simple or otherwise.
 Don’t compare yourself to other. You will never be them in the
same way that they will never be you. Each of us is uniquely
beautiful. Every time you see someone you wish you could be,
inspire yourself and in no time, you’d be a better version of yours.
 Laugh don’t take life too seriously. When you commit a mistake,
learn from it first then just laugh it off next.