6.3 other system design tools

Emanuela Delfino
Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Emanuela Delfino
politecnico di milano . DESIGN dept. . DIS . School of design . Italy
Learning Network on Sustainability (EU asia-link)
Learning Network on Sustainabile energy systems (EU edulink)
course System Design for Sustainability
Subject 6. Methods and tools for SDS
learning resource 6.3
(Other) system design tools

Emanuela Delfino
CONTENTS
- (STAKEHOLDER) SYSTEM MAP
- INTERACTION TABLE and STORY-BOARD
- SATISFACTION OFFERING DIAGRAM

Emanuela Delfino
DESCRIPTION OF SDS TOOLS
. aims and description
. how to use
. integration in the MSDS design process
. software and/or other supports

Emanuela Delfino
The tool was developed
by Francois Jégou within
the EU funded research:
HiCS - Highly
Customerised Solutions,
Solution-oriented design,
production and delivery
systems (European
Research, GROWTH
Programme / European 5th
Framework).
(STAKEHOLDER) SYSTEM MAP

Emanuela Delfino
AIM:
to (co)-design and
visualize the configuration
of the system
WHAT IT CONSISTS OF:
a graphical representation
containing:
. stakeholders involved
. flows/interactions:
physical, financial,
informational and labor
performance
. A codified representation

Emanuela Delfino
HOW TO BUILD UP A SYSTEM MAP?

Emanuela Delfino
Platform
boundary
System
boundary
secondary stakeholders
main stakeholders

Emanuela Delfino
Catering provider
Health adviser
Offices
E-meal
Food providers
E-meal appliance producer
Structure icon
Characterization icon
Slogan

Emanuela Delfino
structure characterisation
+
slogan
Bio food provider+
icon
Bio food provider
=
Logistic provider
Local delivery shop
Logistic provider
+
+
+
+
=
=
BASIC RULE TO REPRESENT EACH STAKEHOLDER
Local delivery shop

Emanuela Delfino
Catering provider
Health adviser
Offices
E-meal
Food providers
MAIN STAKEHOLDER
Big icon
SECONDARY STAKEHOLDER
Small icon

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
employees order the day before by internet…
companies contract service
for their employees…
meals are delivered in companies…
employees pick-up their
meal when they want…
vegetable, dairy and
bread products
ARROW
+
DESCRIPTION

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
MATERIAL FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
INFORMATION FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
FINANCIAL FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
DARK GREY
CORE FLOWS
LIGHT GREY
SECONDARY FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
start
E-meal
diet advice service
with meal ordering
2. employees order the day before by internet…
1. companies contract service
3. meals are delivered in companies…
4. employees pick-up their
bread products
READING ORDER
Main system flows with
numbered captions
Secondary system
flows with captions
start
reading

Emanuela Delfino
integration in the design process
increasing the detail level
STRATEGIC ANALYSIS
EXPLORING OPPORTUNITIES
SYSTEM CONCEPT DESIGN
SYSTEM DESIGN (AND ENGIN.)
COMMUNICATION
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN
ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV., SOC. & ECON. CHECK
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
DOCUMENTS EDITING
describe the system
configuration of the
reference structure and
of best practices
further development
(in details) of the
system configuration
development of the
system configuration
concept

Emanuela Delfino
COPY AND PASTE
THE ELEMENTS
FROM THE
LIBRARIES TO
THE LAYOUT
on presentation software (e.g.
open office, powerpoint).
SOFTWARE AND OTHER SUPPORTS:
www.lens.polimi.it/tool >
system map icons (ppt)

Emanuela Delfino
industrial
company
services
company
local
shop
collective
house
public
istitution
local
association
individual
house
school
mobile
shop
PUBLIC ISTITUTIONS OR ASSOCIATIONS
HOMES
COMPANIES AND STORES
in the system map icons (ppt): structure icons

Emanuela Delfino
in the system map (ppt): characterization icons (activities)
EATING
TRANSPORTING
COMMUNICATING
WORKING IN OFFICE

Emanuela Delfino
in the system map (ppt): characterization icons (people)
GENERAL PEOPLE
PEOPLE AT WORK

Emanuela Delfino
…flows
Material
flow
Information
flow
Financial
flow
core PSS
performance
one way flow exchange
1. vegetables
timing and description
of the flow
Labour
performance
alternative PSS
performance,
implementation or
back-office flows

Emanuela Delfino
OPEN SOURCE
LIBRARIES
add your new
developed icons
www.lens.polimi.it / tool >
system map icons (ppt)

Emanuela Delfino
INTERACTION TABLE and (INT.) STORY BOARD
A. INTERACTION TABLE
B. (INTERACTION) STORY BOARDThe tools were developed
by DIS unit of research
from the work did by
Daniela Sangiorgi within
the EU funded research:
MEPSS European research
project (Methodology for
Product Service Systems)
Growth Programme /
European 5th Framework.

Emanuela Delfino
AIM:
to (co)-design and
visualize the
functioning in time of
the system as a set of
narratives (one story
for each stakeholders)
of both the front-desk
(with the clients) and
back-stage interactions
(between other
stakeholders)

Emanuela Delfino
WHAT IT CONSISTS
OF: it is a graphical
representation
containing:
> the sequence of
images, representing (in
time) the various
interactions of the
different stakeholders
> and short texts,
describing the specific
role played by each
stakeholders in each
single interaction

Emanuela Delfino
USER ROLE
SYSTEM ROLE

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SERVICE
ACTION

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SHORT TEXT (overall narration)
IMAGE
SHORT TEXT (stakeholder role)
SHORTTEXT(stakeh.role)

Emanuela Delfino
IMAGES SHOULD
CONTAIN ONLY
NECESSARY
ELEMENTS…
...A BACKGROUND
REPRESENTING
THE CONTEXT OF
EACH ACTION
…AND THE
STAKEHOLDERS
(HIGHLIGHTED
FROM THE
BACKGROUND)

Emanuela Delfino
STRATEGIC ANALYSIS
COMMUNICATION
DOCUMENTS EDITING
analyze the existing
system and/or the best
practices describing
various interactions
design and visualization
of the interactions of
the developed concept
further development
(in details) of all the
system interactions

Emanuela Delfino
format on spreadsheet applications (e.g. open-office, excel)

Emanuela Delfino
open library of images: combine images for visualszation
CONTEXT
IMAGES
PEOPLE
IMAGES

Emanuela Delfino
if the aim is to make a fluent show to the client or
to the other actors involved in the project…
… INTERACTION
TABLE is not the
most effective tool

Emanuela Delfino
B. (INTERACTION) STORY BOARD
… it is suggested to use the
STORY BOARD
if the aim is to make a fluent show to the client or
to the other actors involved in the project…

Emanuela Delfino
AIM:
to show a FLUENT narration of the functioning
system, for both the front-desk (with the clients) and
the back-stage interactions (between other
stakeholders)

Emanuela Delfino
ABSTRACT FROM INTERACTION
TABLE: ONLY THE INTERACTIONS
FUNCTIONAL TO THE NARRATIVE
SINGLE LINEAR
SEQUENCE
IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

Emanuela Delfino
COLOURS CORRESPOND TO THE
ACTORS INVOLVED IN THE
SYSTEM
IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

Emanuela Delfino
PRESENTATION
SUPPORT (1)
PAPER
visualisation of the
interactions on one
or more pages

Emanuela Delfino
COULD BE ANIMATED …
- ANIMATIC= ANIMATED STORY BOARD

Emanuela Delfino
STRATEGIC ANALYSIS
COMMUNICATION
DOCUMENTS EDITING
B. INTERACTION STORY-BOARD
show the draft
sequence of the system
concept interactions
show the detailed
sequence of the
executive system
interactions

Emanuela Delfino
PRESENTATION ON PAPER
SUPPORT
graphic softwares (e.g. Adobe
Photoshop, Illustrator,…)

Emanuela Delfino
SATISFACTION OFFERING DIAGRAM
The tool was developed by
Francois Jégou within the
EU funded research:
MEPSS European research
project (Methodology for
Product Service Systems)
Growth Programme /
European 5th Framework.

Emanuela Delfino
AIM:
describe in one shot
the satisfaction
offered to the
user/customer, and
how this is delivered

Emanuela Delfino
IN WHAT IT
CONSISTS OF:
graphical representation
containing:
> the visualisation of the
core satisfaction provided
by the system
> the visualisation of the
sub-offers (through which
the satisfaction is
delivered)
> the description of how
the sub-offers will be
delivered

Emanuela Delfino
CORE
SATISFACTION
DELIVERED BY
THE SYSTEM

Emanuela Delfino
INGREDIENTS
SELECTION
Cooperatives of
local producers
provide the
campus
Biologic food
Students select
food basing on
seasonal
availability
WEEKLY/DAILY
PREORDER On line preorder
based on the
disponibility
Using internet
or campus’
information
points
FOOD DELIVERY
Where you want
inside the
campus
Using rickshaws
SUB-OFFER
HOW THE SUB-OFFER
ARE DELIVERED

Emanuela Delfino
STRATEGIC ANALYSIS
COMMUNICATION
DOCUMENTS EDITING
describe the concept of
offer delivered by the
system detailing the
sub-satisfactions
describe the different
emerged ideas,
indicating their main
delivered satisfaction
describe the offer
delivered by the
system detailing all the
sub-satisfactions

Emanuela Delfino
IMAGES ELABORATION graphic softwares (e.g. Adobe
Photoshop, Illustrator,…)
slideshow software (e.g. Open
Office, Microsoft Powerpoint)
OFFERING DIAGRAM
COMPOSITION

6.3 other system design tools

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