The document outlines 6 strategies for collecting customer feedback: 1) Ask for feedback after customer service interactions. 2) Send in-app feedback questions. 3) Send feedback emails. 4) Collect ideas and engage customers on social media. 5) Provide incentives for customers to provide feedback. 6) Show customer reviews on-site and do online research. It also provides contact information for Roberto Lico, a business consultant offering lectures on customer feedback strategies.