Content management shouldn't be restricted to gathering and preserving documents. Content management should find and emphasize the value in those documents, and find ways to exploit that value in order to improve business processes. In this session, Dan will share some of the ways in which we have expanded the conversation about documents we create, how we now focus on the entire life-cycle of those documents and how we are working to build content-centric applications.

1. #AIIM14 @Dantion#AIIM14
#AIIM14
From Hoarders to Pickers
and Pawn Stars Daniel Antion
VP Information Services
American Nuclear Insurers
@dantion

2. #AIIM14 @Dantion
Introduction
 ANI
 Small mobile company – large complex mission
 Me
 VP Information Services, blah blah blah
 Preserving the past (the stuff that matters)
 Preparing for future (as far as we know)

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Agenda
 There is no agenda. If I start talking here, I will
inevitably mention stuff I plan to talk about
later.
 You’re just going to have to trust me.

4. #AIIM14 @Dantion
The Hoarder Mentality
Hoarders keep stuff that seems valuable or interesting at the
time it is originally encountered. Limited review of ongoing
value. Not really eager to part with anything.

5. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.

6. #AIIM14 @Dantion
Hording vs. Time
 Your mom threw out your
baseball cards
 You played with your toys
 Things rusted, broke and
were worn out
 Time isn’t kind to hoarders And in the end…

7. #AIIM14 @Dantion
Hoarding Content is Useless

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Signs of Hoarding in Business
 “We have always kept those”
 “I was trained…”
 “You have to ask…oh he’s gone”
 “Those were Bob’s”
 I’m not sure we can delete that
We can still read these

9. #AIIM14 @Dantion
Signs of Hoarding in Business
 “We have always kept those”
 “I was trained…”
 “You have to ask…oh he’s gone”
 “Those were Bob’s”
 I’m not sure we can delete that
We can’t read these any longer

10. #AIIM14 @Dantion
We Can’t Delete That?
 Really? Because…
 Sears deleted Roebuck
 Peat deleted Marwick, Mitchell & Co
 Roger Goodell wants to delete the Extra Point

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HP Deleted Compaq

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BDL is Deleting BDL

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AT&T Deleted Cingular

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GM Deleted Oldsmobile

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Pontiac

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Saturn, and

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Hummer

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And – The IAU Deleted Pluto!

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You Can Delete Anything!
Unless someone tells you that you can’t

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The Picker Mentality
Somebody may want this, for display, for a project or because it
holds historical significance.

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Sometimes it Might Work
 Historic value is very high
 Easy enough to restore
 Lots of ways to reuse or
repurpose
Windsor Locks, CT
train station

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Sometimes it Won’t
 Historic value is low
 Cannot be repaired or
restored
 Expensive to repurpose
Montgomery
building

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Pickers in Business
 That case is still open
 That site is still operational
 There’s a lot of valuable
information in those reports

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Picking Content to Retain Value

25. #AIIM14 @Dantion
The Pawn Star Mentality
 “I know I can make money on this, IF I can get it
for the right price”
 “I could sell this for scrap but there are
collectors who would pay even more”
 “This is pretty cool and I have an idea that will
make it even more attractive”

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The Pawn Star Mentality
This slab will be more
valuable if I turn it into a
piece of furniture.
Raw slab = $39.50
Coffee table = $900

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Work is Required to Add Value

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Pawn Stars in Business
 Tie content to the business process it supports
 Drive process based on content state changes
 Make content available where it hasn’t been
available before (people, device, process)
 Glean data from content using new tools
 Create new process from existing information

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Now in Real Life

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Connecting the Dots

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New Recs Gleaned from Report

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Updates Also from Report

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Notes from Prior Review Cycles

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Composite View

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New Notes Document Process

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Benefits
 Extracting valuable information from content
that we are already managing for other reasons
 Demonstrating consistency in our process
 Mainstream benefit from ECM activity

37. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.

38. #AIIM14 @Dantion
Thanks! – Any Questions?
Daniel Antion
Dan.Antion@gmail.com
860.682.1301
http://NoFacilities.com
http://SharePointStories.com
@DAntion

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Attribution
All other pictures © Dan Antion.
Please ask for permission before
reusing for any reason.
GM Car Photos