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Team Infinity proposes a feedback collection tool called Observe that aims to reduce friction in collecting feedback. Observe allows customers to easily and anonymously submit feedback by entering a required description and optional contact details. It then delivers the feedback to the appropriate parties with relevant context. The minimum viable product would allow customers to submit single instances of feedback on issues like a broken printer.
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- 2. Problem Problem: ● Collecting feedback == friction ● Who? ● How? ● Why?
- 3. Ideal customer is… ● Opinionated ● Empathetic ● Time Efficient Customer
- 4. Introducing… Observe ● You send us feedback ● We deliver it with context MVP Contact info (Optional) Send Feedback (Required)
- 5. Broken Printer ● Who do you tell? ● How do you tell? Scenario Your feedback has been sent! Send Another Contact info (Optional) Send This printer is on fire.