Erik Prince addressed criticism of Blackwater and the Iraq War by confidently arguing that he had done everything correctly to conduct background checks and ensure safety, while acknowledging concerns over an incident where Blackwater employees shot civilians. Commenters suggested Prince should honestly address problems with employees to demonstrate Blackwater's goal of helping Iraq while ensuring contractor safety, and that the company remain aligned with government goals rather than changing plans when contractors are in trouble. Prince appears to use a two-way symmetric public relations model seeking mutual understanding through evaluation and formulation to manage risks.