4 Ways Communication Service Providers Proved That Customer Focus Pays Off

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Re-focus on your customer. Provide a broader range of integrated communications services with help from Cognizant. Read more: cogniz.at/CSP

Get more insights from Cognizant's Communications Service
Provider Customer Experience Survey 2017. Read on.
Your customers are craving connected tech. Are you delivering yet?

COVID-19 has permanently changed how we live and interact with each other. Customer interactions have been fundamentally disrupted and transformed resulting in a digital space that’s noisier and harder to cut through than ever. In today’s digital environment, how do you maximize impact to meet customers and prospects in their moment of need? How do you optimize your digital engagement, while maintaining a personalized connection with your customers? In research recently conducted by Precisely and Corinium Intelligence: - 86% of CX leaders say they have updated their strategies since COVID-19 - 79% of CX leaders say that COVID-19 has increased the volume of digital interactions - 50% of CX leaders say customers now expected more seamless, digital experiences Join us in this on-demand Panel discussion with global CX leaders as they discuss these trends, as well as the CX strategies and key investments that are shaping the customer experience marketplace for 2021 and beyond. The discussion will be hosted by Rob Dallison, VP EMEA at Precisely EngageOne and feature the following speakers: - Marissa Buckley, VP Marketing and Brand Experience, Security First - Angus Rogers, Head of Claims Operations, Canopius Insurance - Patrick Roelandt, MD, Dialog Group - Kaspar Roos, Founder and CEO, Aspire Consulting

Xerox promotional communication services 2017

Nicolas Beriault

Beyond The Hype: Contact Center AI That Works

Aggregage

To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.

Analytics in Action

ooguzhan

Integrated Contact Center (Final)

Anand Rao

Transforming businesses through design maria niiniharju, idean, part of capge...

Capgemini

Design Thinking can lead to measurable business value very fast - lowering development costs, improving efficiency, driving adoption, improving brand recognition and also driving employee engagement. However, lasting value often requires a cultural transformation and approaching business challenges more holistically - this is where design-led transformation truly pays off. How can human centric approach make the biggest, boldest impact in 2018 and beyond?

Organizations rely on analytics to make intelligent decisions and improve business performance, which sometimes requires reproducing business processes from a legacy application to a digital-native state to reduce the functional, technical and operational debts. Adaptive Scrum can reduce the complexity of the reproduction process iteratively as well as provide transparency in data analytics porojects.

Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making

4 Ways Communication Service Providers Proved That Customer Focus Pays Off

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4 Ways Communication Service Providers Proved That Customer Focus Pays Off