The document discusses the role of the business analyst in elicitation and collaboration. It describes how the business analyst works with stakeholders to discover needs, understand current and future states, gather information to support business analysis activities, describe desired changes using techniques like process models and functional decomposition. The business analyst also works with stakeholders to determine ideal features of suggested solutions, assess proposed solutions, and communicate solution features to obtain feedback. Through elicitation activities and requirements workshops, the business analyst fosters collaboration between stakeholders to understand needs, opinions, and maintain relationships.

1. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM

2. -identify roles of the business analyst
-during the elicitation and collaboration
process
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

3. -primary focus of Elicitation and
Collaboration
-to discover the stakeholders' needs
-as it relates to understanding current
state, future state, and solution scope
-information that supports the business
analysis activities
-questions are the multi-utility tool used by
the business analyst
-open and closed probing questions
encourage sharing
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

4. -change is the result of a need
-various techniques to describe the
desired change
-process models, functional
decomposition, and reviews
-define the policies that constrain the
solution
-confirm and further elicit system
functions
-drive out stakeholder concerns and
determine stakeholders' attitudes
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

5. -Needs
-gathering information on needs
-drawing on the information that supports
business analysis
-improving the understanding of needs
-Changes
-using various techniques
-to describe the change
-identifying features of the change
-determining attitudes or concerns
toward the change
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

6. -a solution satisfies a need
-through elicitation activities
-the business analyst
-works with stakeholders
-to find what the solution should do
-to meet their goals and objectives
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

7. -engage stakeholders in the assessment
of the proposed solution
-communicate solution features and
functions
-review a complete picture of the
requirements
-provide feedback or request changes
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

8. -Solutions
-involves determining the ideal features
of a suggested solution
-assessing the suggested solution
-communicating features to stakeholders
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

9. -context provides an understanding of the
change
-active elicitation will uncover things that
are relevant
-business analyst should record these
elements
-factors that influence the change
provides a complete picture
-eliciting the potential value of a feature or
function of a solution
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

10. -each stakeholder will have a different
perspective of the value of a change
-looking for commonality of opinions on
the change
-questions regarding how the feature or
function will help achieve the business
objective
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

11. -Contexts
-determine the context using various
techniques
-understand what the change is
influencing or what factors are
influencing the change
-Value
-understanding of the value of
information
-confirming information leading to value
-sharing information with appropriate
stakeholders
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

12. -elicitation activities provide a perfect
environment to foster collaboration
-requirements' workshops engage
stakeholders
-opportunity to understand the needs and
opinions
-relationships between stakeholders and
the business analysts
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

13. -Stakeholders
-foster collaboration between
stakeholders
-facilitate good communication and
understanding
-maintain strong stakeholder
relationships
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CORE CONCEPTS AND THE
BUSINESS ANALYST'S ROLE

14. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM