The registrar's office at Northwestern University sends an email to Kurt and Mark Hilbert asking them to stop emailing the registrar address, as it is for official university business only. Kurt Hilbert responds that he did not receive the forwarded message Mark Hilbert sent about a supposed message from their cousin's wife regarding their father dying. Mark Hilbert had forwarded the message to multiple people and phone numbers, which the registrar's office says is an inappropriate use of their email address.