SlideShare a Scribd company logo
1 of 29
How to Win Friends &
Influence People
Dale Carnegie
Tim Calnon
Chair, Leadership Development Workgroup
Buffalo, 2013
Fundamental Techniques
in Handling People
• Don’t Criticize, Complain or Condemn
• Generate Importance
• Bait the hook to suit the fish
Six Ways to Make
People Like You
• Become Genuinely Interested in Others
• Smile 
• The Power of
Using a Name
Six Ways to Make
People Like You
• Be an Exceptional Listener!
• Talk in Terms of Other
People’s Interests
• Make the Other Person Feel Important –
and do it Sincerely
Be a Leader: How to Change
People Without Giving Offense or
Arousing Resentment
• Begin with Praise and Honest Appreciation
• Talk About Your Own Mistakes First
• Ask Questions
• Praise Any and All Improvement
Be a Leader: How to Change
People Without Giving Offense
or Arousing Resentment
• Praise Any and All Improvement
• Ask Questions
The One Thing You
Need to Know
Marcus Buckingham
Nancy R. Honeycutt, CAE
ASDA Executive Director
NLC Co-chair
Great Managing
Great Leading
Sustained Individual Success
Managing & Leading
What’s the difference?
Great Managers
The essence of great
management is not getting work
done through people but getting
people done through work.
Great Managers
• Turn one person’s talent into performance
• Serve the company by first serving the
employee through coaching
Great Managers
• Select good people
• Define clear expectations
• Recognize excellence & praise it
• Care for their employees
• Discover what’s unique & capitalize on it
Great Managers
Strong teams are built on interdependency
• I need you
• I rely on you
• I value you
You can do things I can’t do
Great Leaders
• The essence of great leadership is
striving to make others see a better
future.
• Can persuade others to join together
to make this future come true
Great Leaders
• Have an image of the future clear in mind
• Can rally people to a better future
Great Leaders
• Remain focused on the future
• Are optimistic
• Have integrity
• Are dissatisfied with the status quo
• Impatient for progress
• Nothing can undermine their faith that things will
get better
Play both roles
Manage: begins with the person
Lead: picture of where you are headed
There is no “I” in “team”
-- an old cliche
There is an “I” in “win”
-- Michael Jordan
Individual Success
• What don’t you like doing? STOP doing it
• Cut out activities & people that pull you
off your path
Individual Success is your
Responsibility
Free to cultivate and refine your unique
areas of strength
Drive: The Surprising Truth
About What Motivates Us
Daniel Pink
LT Dan Hammer, DC, USN
2010-2011 District 11 Trustee
Pacific, 2011
Our third drive…
Harlow and Deci
The Rise and Fall of
Motivation 2.0
Carrots and Sticks do Not Work…
Most of the Time
Type X and Type I
Autonomy
Mastery
Purpose
Summary
• Motivation 2.0 is GONE…
Motivation 3.0 is HERE
• Three components of Type I
– Autonomy
– Mastery
– Purpose

More Related Content

Similar to 3097196.ppt

How Do You Lead?
How Do You Lead?How Do You Lead?
How Do You Lead?Wiley
 
codecampleadershippresentation-140406165930-phpapp01 (1).pdf
codecampleadershippresentation-140406165930-phpapp01 (1).pdfcodecampleadershippresentation-140406165930-phpapp01 (1).pdf
codecampleadershippresentation-140406165930-phpapp01 (1).pdfSimranPal17
 
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole Dam
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole DamLEADERSHIP -"Leaders are made, not born - And here is how." from Ole Dam
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole DamMilson Munakami
 
Leadership oscpa cle-accounting_show2011
Leadership oscpa cle-accounting_show2011Leadership oscpa cle-accounting_show2011
Leadership oscpa cle-accounting_show2011Clarke Price
 
Top 5 leadership behaviors
Top 5 leadership behaviorsTop 5 leadership behaviors
Top 5 leadership behaviorsJackie Torres
 
Effective Leadership 2023
Effective Leadership 2023Effective Leadership 2023
Effective Leadership 2023zulmohd1
 
Leadership with Purpose
Leadership with PurposeLeadership with Purpose
Leadership with PurposeTodd Morris
 
Leadership Presentation.ppt
Leadership Presentation.pptLeadership Presentation.ppt
Leadership Presentation.pptsathiyaseelan81
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptusamashakeel20
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptUmairMughal61
 
Leadership-Presentation(1).ppt
Leadership-Presentation(1).pptLeadership-Presentation(1).ppt
Leadership-Presentation(1).pptOlusegun Mosugu
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptachysf2
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptAnnieIbrahim1
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.pptzapperwater1
 
Leadership-Presentation. for unversity students of master level
Leadership-Presentation. for unversity students of master levelLeadership-Presentation. for unversity students of master level
Leadership-Presentation. for unversity students of master levelBakhtAzam1
 

Similar to 3097196.ppt (20)

How Do You Lead?
How Do You Lead?How Do You Lead?
How Do You Lead?
 
codecampleadershippresentation-140406165930-phpapp01 (1).pdf
codecampleadershippresentation-140406165930-phpapp01 (1).pdfcodecampleadershippresentation-140406165930-phpapp01 (1).pdf
codecampleadershippresentation-140406165930-phpapp01 (1).pdf
 
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole Dam
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole DamLEADERSHIP -"Leaders are made, not born - And here is how." from Ole Dam
LEADERSHIP -"Leaders are made, not born - And here is how." from Ole Dam
 
Leadership oscpa cle-accounting_show2011
Leadership oscpa cle-accounting_show2011Leadership oscpa cle-accounting_show2011
Leadership oscpa cle-accounting_show2011
 
Top 5 leadership behaviors
Top 5 leadership behaviorsTop 5 leadership behaviors
Top 5 leadership behaviors
 
Effective Leadership 2023
Effective Leadership 2023Effective Leadership 2023
Effective Leadership 2023
 
Leadership with Purpose
Leadership with PurposeLeadership with Purpose
Leadership with Purpose
 
32 leadership excellence
32 leadership excellence32 leadership excellence
32 leadership excellence
 
Building Great Leaders | NMIMS Knowledge Series
Building Great Leaders | NMIMS Knowledge SeriesBuilding Great Leaders | NMIMS Knowledge Series
Building Great Leaders | NMIMS Knowledge Series
 
Leadership Presentation.ppt
Leadership Presentation.pptLeadership Presentation.ppt
Leadership Presentation.ppt
 
Leadership
LeadershipLeadership
Leadership
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation(1).ppt
Leadership-Presentation(1).pptLeadership-Presentation(1).ppt
Leadership-Presentation(1).ppt
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership presentation
Leadership presentationLeadership presentation
Leadership presentation
 
Leadership-Presentation.ppt
Leadership-Presentation.pptLeadership-Presentation.ppt
Leadership-Presentation.ppt
 
Leadership-Presentation. for unversity students of master level
Leadership-Presentation. for unversity students of master levelLeadership-Presentation. for unversity students of master level
Leadership-Presentation. for unversity students of master level
 

Recently uploaded

Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 

Recently uploaded (20)

Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 

3097196.ppt

  • 1. How to Win Friends & Influence People Dale Carnegie Tim Calnon Chair, Leadership Development Workgroup Buffalo, 2013
  • 2. Fundamental Techniques in Handling People • Don’t Criticize, Complain or Condemn • Generate Importance • Bait the hook to suit the fish
  • 3. Six Ways to Make People Like You • Become Genuinely Interested in Others • Smile  • The Power of Using a Name
  • 4. Six Ways to Make People Like You • Be an Exceptional Listener! • Talk in Terms of Other People’s Interests • Make the Other Person Feel Important – and do it Sincerely
  • 5. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment • Begin with Praise and Honest Appreciation • Talk About Your Own Mistakes First • Ask Questions • Praise Any and All Improvement
  • 6. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment • Praise Any and All Improvement • Ask Questions
  • 7. The One Thing You Need to Know Marcus Buckingham Nancy R. Honeycutt, CAE ASDA Executive Director NLC Co-chair
  • 9. Managing & Leading What’s the difference?
  • 10. Great Managers The essence of great management is not getting work done through people but getting people done through work.
  • 11. Great Managers • Turn one person’s talent into performance • Serve the company by first serving the employee through coaching
  • 12. Great Managers • Select good people • Define clear expectations • Recognize excellence & praise it • Care for their employees • Discover what’s unique & capitalize on it
  • 13. Great Managers Strong teams are built on interdependency • I need you • I rely on you • I value you You can do things I can’t do
  • 14. Great Leaders • The essence of great leadership is striving to make others see a better future. • Can persuade others to join together to make this future come true
  • 15. Great Leaders • Have an image of the future clear in mind • Can rally people to a better future
  • 16. Great Leaders • Remain focused on the future • Are optimistic • Have integrity • Are dissatisfied with the status quo • Impatient for progress • Nothing can undermine their faith that things will get better
  • 17. Play both roles Manage: begins with the person Lead: picture of where you are headed
  • 18. There is no “I” in “team” -- an old cliche There is an “I” in “win” -- Michael Jordan
  • 19. Individual Success • What don’t you like doing? STOP doing it • Cut out activities & people that pull you off your path
  • 20. Individual Success is your Responsibility Free to cultivate and refine your unique areas of strength
  • 21. Drive: The Surprising Truth About What Motivates Us Daniel Pink LT Dan Hammer, DC, USN 2010-2011 District 11 Trustee Pacific, 2011
  • 23. The Rise and Fall of Motivation 2.0
  • 24. Carrots and Sticks do Not Work… Most of the Time
  • 25. Type X and Type I
  • 29. Summary • Motivation 2.0 is GONE… Motivation 3.0 is HERE • Three components of Type I – Autonomy – Mastery – Purpose

Editor's Notes

  1. Abrasive title, but the lessons can be sincere when not used with manipulative motivations